John Richards

Experience

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  Accounting Systems Ltd (Loughborough) / Beauvale Furnishings (Ilkeston) / Weir Systems (Nottingham)

  Jan 1992 - Apr 1996

  Analyst Programmer (C, Informix, Unix)

  From 1992 to 1996 I worked as a C analyst programmer in a number of organisations around the east midlands.

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  Vision Express

  Apr 1996 - May 1998

  Analyst Programmer

  I was employed as an Informix 4GL developer working on Unix platforms

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  LogicaCMG

  May 1998 - May 2003

  Product Manager, EPPIX Billing

  From November 2000 I was a Product Manager in the Telephony Customer Care and Billing team with particular responsibility for integration with 3rd party products.I joined CMG as an analyst/programmer for the Support Department, soon becoming development lead on a team dedicated to developing and supporting the billing software for Phones4U.

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  Carphone Warehouse

  Jun 2003 - Dec 2004

  Project Manager

  As a Senior Project Manager I led the development of a new rating engine for the phone billing system.I began my employment as a Business Analyst/Project Manager with responsibility for delivering multiple projects to improve the performance of the billing system and its interfaces to the retail, IVR and web systems. Projects varied in size and involved multiple teams across different streams of the business.

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  Capital One

  Dec 2004 - Apr 2014

  Senior IT Project Manager

  Employed as a Senior IT Project Manager, I was responsible for delivering a wide range of complex IT and Business projects with budgets ranging from £50K to over £2M involving software, infrastructure, business and process change. I built a strong delivery track record demonstrating an ability to manage to time, scope and budget.In 2012 I was promoted to Manager level and assumed line manager responsibilities including recruitment, performance management, department quality & compliance management, contractor management and programme level management of IT infrastructure work-streams. Core IT technologies include Wintel, VMware, Linux/Unix, Telephony (Cisco, Aspect, NICE), Networks and Middleware Show less

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  TNT

  Apr 2014 - Feb 2015

  IT Project Manager

  Employed as a contract Project Manager working on an IT infrastructure program. Projects delivered : Enterprise firewall upgrade, Campaign Management system upgrade (Aprimo/Teradata), Audit of Redhat Server estate.

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  Capital One

  Feb 2015 - Aug 2015

  Agile Scrum Master

  Employed as a contract Agile Scrum Master to help establish a new centralised engineering team, delivering Middleware and IT Infrastructure platforms. This was a brand new team set up to meet the high demand for IT environments from the application development Scrum teams. My role was to ensure that we mobilised quickly and prioritised the work effectively inline with stakeholder requirements. I was also the facilitator for the team on a daily basis (e.g. ensuring stand-ups and retrospectives took place, engaging with external stakeholders, managing issues for the team, etc). Show less

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  Coventry Building Society

  Aug 2015 - Jan 2018

  Contract IT Project Manager

  In support of the Society's Digital strategy, I led the delivery of a greenfield middleware platform (implemented with IBM's IIB and Datapower products) to provide a consistent method of integration between internal systems and external partners. The project also implemented a SOA governance structure which has been adopted across all areas of the Society’s IT department and has set the standards for service development within the Society.I also established and ran a new scrum team developing low-level common services (e.g. error handling and alerting) on the new IIB/Datapower platforms to be available to other projects that deliver business capabilities. My most recent role at the Society was to lead the Initiation, Definition and planning of a £6M+ project to implement a cloud infrastructure capability in AWS and bring online two new co-location data centres. Show less

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  Flogas Britain

  Jan 2018 - Jul 2018

  Senior Project Manager Contract

  I worked with multiple 3rd party vendors to deliver IT infrastructure and application projects including : - Implementation of a new cloud-hosted Stock and Asset Management system (IBM's Maximo product) - Rollout of new tablet devices to the work force to replace current paper based work order system - Implementation of new WAN and LAN network infrastructure

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  Coventry Building Society

  Jul 2018 - Jun 2020

  Contract Senior IT Project Manager

  I was the IT Infrastructure Programme Lead for the Society’s two highest priority programmes, both of which were at the forefront of the Society’s cloud and DevOps strategies; Stronger Customer Authentication (SCA)– I was responsible for the implementation of all IT infrastructure across a programme to deliver a cloud-hosted SCA solution for the Digital platform. This included the implementation of App Dynamics analytical monitoring.Core Banking Platform Replacement – I led the planning of all IT Infrastructure work during the Feasibility and Definition phases for a programme to deliver a cloud hosted core banking solution. The role involved : - Leading the delivery of multiple workstreams using Agile and Waterfall methodologies - Co-ordination of all infrastructure work to align with multiple delivery teams through effective planning and dependency management - Defining and managing project budgets - Protecting delivery through effective Risk, Change and Dependency management - Engagement of impacted stakeholders at all levels of the organisation - Leading the Procurement process to select and contract with multiple 3rd party suppliers Show less

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  Severn Trent

  Jun 2020 - Oct 2020

  Contract Scrum Master
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  CALYX

  Oct 2020 - Jul 2022

  Director, Program & Project Management

  I led 2 major IT Infrastructure change programs which included- onboarding of a new Managed Service Provider for IT services- data centre migration of Calyx physical platforms to a new Co-location facility- establishment of infrastructure supporting services; backups, monitoring, active directory- set up of a new IT Help-desk function- a new IT Service Request portal for the organisation- establishing a new global Wide Area Network for the organisation- replacing all office Local Area Network and WiFi installations- a green field cloud based contact centre telephony solution- Office 365/Teams/Active Directory migration in support of a divestiture program- a new Identity solution to support Single Sign-On Show less

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  LSEG (London Stock Exchange Group)

  Jul 2022 - now

  Program Manager

  Currently leading all delivery across the User Authorisation and License Provisioning platforms providing access to LSEG systems with a program budget responsibility of up to £10M. - Delivery of product feature enhancements to support onboarding of new applications and clients - User Entitlements and License Management enhancements to support the launch of a new client facing product catalogue - Ongoing system performance improvements to enable the migration from on-prem platforms to cloud - Establishment of a self-serve Onboarding process for internal application teams - Program lead for the Okta User Authentication workstream including client onboardings, product enhancements and BAU - Responsible for the early project life-cycle for all new enhancements to the Identity Management, Entitlements Management and License Provisioning platforms Show less