Amber Caisse

Experience

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  Alcatel-Lucent

  May 1999 - Sept 2001

  Senior Technical Writer

  • Created key customer-facing documentation for mobile services department.• Collaborated closely with marketing and development teams to ensure content accuracy and positioning.• Organized and led review meetings in English and French.• Supervised and mentored junior writers.

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  Republic Parking System

  Apr 2004 - Jul 2008

  Director of Administration

  • Assisted with new contract negotiation.• Managed all office administrative functions during a period of significant growth; 15 direct reports.• Responsible for company website, AR/AP, human resources, auditing and collections functions.• Managed special projects including e-commerce, digital pay station and credit card services upgrades.

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  Getty Images

  Aug 2008 - Feb 2013

  Royalties / Contributor Services Supervisor

  • Led a team of four; defined responsibilities and coached individuals.• Managed on-going team workflows to support 50K+ external, creative contributors; handled critical escalations and relations issues.• Managed key projects including mass re-contracting, tax form normalization, financial data optimization and a new online support system.• Created and managed broad distribution of key internal and external messaging.• Developed detailed internal documentation on processes and projects. Show less

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  Kollective Technology

  Jul 2015 - May 2017

  Demand Generation Specialist

  • Developed and executed coordinated lead generation efforts centered around brand journalism and content marketing strategies.• Managed new content development including thought leadership, website messaging, case studies, live video webcasts, blog and paid advertising.• Central copywriter and editor for new content creation.• Represented Kollective at numerous conferences nationwide.

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  Camp Creative

  Jun 2017 - Oct 2020

  • Global Account Manager / Content Strategist

    Jun 2020 - Oct 2020

  • Account Manager / Content Strategist

    Jun 2017 - Jun 2020
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  Fratzke Commercial Real Estate & Property Management

  Feb 2022 - now

  Licensed Commercial Property Manager