Oliver Thompson, MPH

Experience

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  Apple

  Sept 1986 - Mar 1997

  Training Manager/Training Developer/Trainer

  Designed, developed and delivered instructor-led and CD-ROM based training for sales, service technician, channel partner, quality test, and new employee audiences.Designed CD-ROMs and videos to educate and attract prospective developers, partners and end-users for Taligent Inc., a joint venture between Hewlett-Packard, IBM and Apple.Delivered customized executive-level training at Harvard Business School, Program for Management Development (7 semesters over 4 years).

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  HP

  May 1997 - Apr 2023

  Developed and delivered technical training to call center, service partner, end user and HP internal audiences worldwide. Managed budgets up to $1.5 million annually, 20+ trainers, instructional designers and multimedia professionals, delivering multiple simultaneous projects on time and within budget. Proved training ROI against business metrics including technician time on site, first time repair, annual calls to call center.Created a Learning and Development (L&D) program by aligning our business objectives with available corporate funded training. This program included “Day of Learning” receiving excellent feedback and is now plan of record to repeat 2 times per year. Conceived, developed and implemented several best in class learning technologies including;- Learning Portal, a learning management system that provides access to internal and external audiences to registration for live and self-paced training, testing and transcript tracking. Business Metric: Qualification tracking and enforcement from 0% to 95%.- “RPS Live” which combines high quality streaming video with HP Virtual Room. This tool has enabled HP to provide WW audiences with rapid content updates. Business Metrics: Daily delivery cost from $130 to $8 per student. - “Mobile” delivered new product and update videos to stakeholder, partner and end user smart phones. Rapidly changing content delivered just in time. Business metric: Video delivery time from 4 weeks to 2 minutes.- “Virtual” enables our service and support audience to run multiple versions of our solution via one system, for training, documentation and end user support across a varied install base. Business metric: Call Center agent span of support from 50% to 100% of install base. Show less Managed the delivery of all Imaging and Printing education services to US customers and set the benchmark for Imaging and Printing educational solutions and services to global markets. Major customers included government, transportation, pharmaceutical and entertainment.Managed and delivered professional development training to K-12 and Higher Ed teachers.Developed new training tool by pioneering a new delivery method called TabletTV, utilizing video web cast and instructional design technologies to deliver on-demand training solutions for customers. Show less

  • Product Manager

    Feb 2020 - Apr 2023

  • Training Manager

    Jun 2013 - Feb 2020

  • Training Manager

    Jul 2012 - Jun 2013

  • WorldWide Training Manager

    Jan 2007 - Jul 2012

  • Education Specialist

    Feb 2001 - Sept 2007

  • Training Program Specialist

    Feb 1999 - Feb 2001

  • Training and Documentation Strategist

    May 1997 - Jan 1999
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  Idaho Hunger Relief Task Force

  Jan 2023 - now

  Graduate Intern/Volunteer

  Rx for Fresh Fruits & Vegetables (RxforFFV), project management, data collection and analysis, event planning, presenter, IT consultant.

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  Man & Machine, Inc (ISO 9001:2015)

  May 2023 - now

  Health Minister

  Man & Machine is a global leader in computer peripherals and custom hardware engineering solutions. Man & Machine is headquartered in Maryland, with satellite sales offices in China, and a European sales/service center in The Netherlands.

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  Idaho Department of Health and Welfare

  Jan 2024 - now

  Graduate Intern/Volunteer

  Data analysis and reporting, focused on Alzheimer's Disease and Related Dementias (ADRD)