Bekah Miller

Experience

• 

  Whistle Stop Coffee & Mercantile

  Apr 2016 - Feb 2021

  - Trained 10+ new hires, onboarding them to fully-participating team members- Created and implemented new hire training and onboarding plan- Resolved team member conflicts, finding meaningful resolution- Responsible for inventory management, replenishment, and supplier relations- Scheduled employee shifts (10-12 employees, monthly schedule)- Managed social media accounts, regularly posting and responding to messages- Proactively identified and implemented improvement opportunities- Self-managed my time and daily responsibilities with little oversight- Ensured excellent customer experience, resolving customer complaints and issues- Handled phone orders and customer questions, often with high call volume- Collected, counted, and verified bank deposits from daily cash flow Show less

  • Manager

    Oct 2019 - Feb 2021

  • Barista

    Apr 2016 - Oct 2019
• 

  Community Blood Center of Greater Kansas City

  Oct 2017 - Dec 2017

  Donor Relations Associate

  - Extensive experience in cold-calling- Attended various blood drives and co-hosted several sign-up tables in order to procure blood donors- Gained experience working in an office environment and doing administrative tasks- Learned how to work as a team, but also effectively managed myself and my own responsibility

• 

  Fernway

  Jan 2018 - Aug 2018

  Supplier Relations and Market Researcher

  - Experience in market research, copywriting, SEO and keyword research- Managed Pay Per Click ad campaigns on Amazon- Communicated to multiple suppliers to obtain product quotes- Fulfilled orders on Etsy platform- Responded daily to customer emails often with high volume- Delegated and communicated with team graphic designer regarding current and future projects- Created new listings on both Amazon and Etsy

• 

  Burns & McDonnell

  Feb 2021 - Jun 2022

  Project Assistant

  - Assisted internal project management with the set-up of projects, billing, and funding in cost management system- Assisted with processing project change orders- Supported engineering and construction projects by assisting the project team in providing administrative project information as requested- Organized and maintained project files and project communications- Worked within client document management programs to check out and check back in revisions of engineering drawings- Coordinated documents with multiple engineers and external firms for project requirements- Communicated document system procedures with team members- Provided timely and concise verbal and written communications, and promptly responded to requests- Packaged electronic documents for clients and contractors with a high daily volume- Created and maintained internal organizational chart as well as external client resource mapping Show less

• 

  Merkle

  Jun 2022 - now

  - Successfully supports activities that drive execution of clients’ marketing strategy to ensure on-budget and on-time delivery of Merkle service offerings- Prioritizes and manages multiple email campaigns from production through full execution with little oversight- Assists with monthly KPI reporting, analytics, and identifies and implements A/B testing opportunities with account team- Leads internal team calls and external client calls- Collaborates with and acts as a point of escalation for cross-functional team members, creative agencies, and clients- Manages HTML content and related assets within CRM software (Salesforce Marketing Cloud) and other technical platforms- Working knowledge of automation, data segmentation, and basic SQL commands- Ensures quality and accuracy of work through detailed reviews and change rounds Show less

  • Account Manager, Digital Messaging

    Apr 2024 - now

  • Senior Account Coordinator, Digital Messaging

    Jun 2022 - Apr 2024