Jennifer O'Riley

Experience

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  UPS Mail Innovations

  Jan 1998 - Jan 2003

  • Led initiatives to improve quality of testing, design specs, test plan implementation. • Reduced defects released to production by 20% in two months.• Created process flows and documentation to support the testing team. • Analyzed risks for all projects. • Monitored releases of builds and software into production and tracked defects. • Implemented change management process and procedures as well as supporting configuration management and issues management tool. • Supervised testers and monitored the applications development lifecycle. • Developed and adhered to annual department budget. • Developed and managed technical professionals, software testers, a configuration manager, and a change manager. Show less • Led the integration of full color print technology with UPS Mail Innovations proprietary software, CD Archiving, Web Archiving, MICR, and 2 Dimensional Barcodes. • Maintained a thorough understanding of all business functions and processes to ensure the proper development of customer applications to meet business objectives and long-term strategies. • Developed customer solutions using complex conditional logic based on business rules, customer data and desired printed output behavior. • Presented to trade shows and industry conferences including: 2002 Regional Xplor, 2002 Group1 User's Conference, 2002 Xerox VI Shootout. • Prepared and presented customized presentations and solutions to UPS Mail Innovations customers and provided technical expertise to UPS Mail Innovations sales organization. • Gathered requirements for task automation and workflow management for technical operations. • Developed and adhered to annual department budget. • Provided leadership, guidance and direction in the resolution of multi-protocol, multi-vendor, and multi-platform interoperability issues. • Participated in RFP responses. • Developed, managed and directed technical professionals, application engineers and document designers. Show less

  • Director of Quality Assurance

    Jan 2003 - Jan 2003

  • Manager, Applicaiton Engineering

    Jan 1998 - Jan 2003
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  Intersections Inc.

  May 2002 - Jan 2013

  • Implemented a cross organization agile process for change management of non-project work.• Improved staff development and recruiting procedures by standardizing interview. Resulted in consistently strong talent acquisition and improved cross-training, thus enhancing internal customer experience.• Provided proposals and level of efforts, gathered detailed requirements, organized and conducted JAD sessions between cross-functional teams.• Prepared project plans and functional design documents for integration team.• Managed tasks and action items before and after development of diverse projects.• Translated requirements into specifications for team members.• Researched complex concepts and helped provide direction and proof of concepts in keeping with established standards and practices within Intersections. Show less • Managed the implementation of high priority projects. • Implemented a detailed process of the document development lifecycle. • Established process flows and developed a detailed understanding of all business to best utilize resource capacity. • Developed and built a custom database to track, assign, and manage all projects, coding requests and requirements that enter the department. • Developed customer solutions using complex conditional logic based on business rules, customer data and requested customer design. • Developed and adhered to annual department budget. • Provided leadership, guidance and direction in the development of new document applications and production related problems. • Developed, managed and directed technical professionals, application engineers and document designers. Show less

  • Senior Document Development Manager

    May 2010 - Jan 2013

  • Document Development Manager

    May 2002 - Sept 2010
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  Intersections Inc.

  Jun 2013 - Oct 2014

  Director Of Software Development

  • Managed three diverse teams within IT development organization with over 43 employees and a $300,000+ monthly budget. • Used metrics to identify key areas within IT where added process improvement to increased productivity and time to market. • Led various departmental reorganization efforts to streamline functional roles. Eliminated role duplication by redefining job descriptions and creating swim lanes for backend system development staff. • Served as department project manager and COTS lead for NextGen project, a Greenfield approach to the reincarnation of all business systems supporting public customers. Maintained project plan for integration with overall program, and led the RFP process, analysis, design and deployment of a CRM solution and subscription billing solution. • Worked with senior management and enterprise architectural team to create and evaluate alternative business model system engines, and helped inform business decision makers on sustainable, highly available system design.• Served as a key technical resource/liason in the development and implementation of systems. Show less

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  Fannie Mae

  Jun 2014 - now

  • Scrum Master Manager

    Oct 2022 - now

  • Scrum Master Manager

    Sept 2022 - now

  • Scrum Master

    Jul 2018 - now

  • Multifamily Technology Manager

    Oct 2014 - Aug 2018

  • MultiFamily Technical Project Manager, Manager

    Jun 2014 - Jan 2017