Matthew West

Experience

• 

  Lakeside bar and restaurant

  Jun 2018 - Jan 2020

  As a supervisor at Lakeside Bar, I honed my cash management and complaint handling skills while simultaneously enhancing my customer service abilities and gaining fundamental team management knowledge during the slower nights and days of the week.During this period, I also continued to assist at the owner’s other bar in Thorney during Functions, Weddings, and Christmas parties. I began my career as Front Of House staff at a lakeside bar and restaurant. In this fast-paced environment, I learned both the floor and bar operations. The bar and restaurant were located near a Holiday park, and I had the opportunity to pull my first pint, work numerous weddings and Christmas events, and get involved with the local community.Additionally, I assisted the owners with their other bar in Thorney when they hosted large functions, such as weddings and Christmas parties.

  • Front Of House Supervisor

    May 2019 - Jan 2020

  • Front of house

    Jun 2018 - May 2019
• 

  Loungers plc

  Feb 2020 - now

  I’m thrilled to share that in October 2022, I was promoted to Assistant Manager at Loungers PLC. I’m excited to continue working for Loungers and collaborating with my General Manager, fellow Assistant Managers, and the entire team to drive the Peterborough branch forward.As an Assistant Manager, my responsibilities include:- Managing and ordering wet stock to ensure compliance with company standards and maintain a 1% GP variance on weekly stocks.- Overseeing a team of over 30 members of staff, ensuring their individual needs are met and providing support.- Investigating and monitoring card and cash variances, as well as ensuring daily banking accuracy.- Addressing customer complaints, issues, and feedback to enhance customer service and create training plans to develop staff skills in this area.- Collaborating with the back-of-house team to maintain company standards during every visit.- Managing the restaurant to optimize service speed while adhering to NSF and EHO standards in order to maintain the restaurant’s 5/5 rating.- Working closely with Operations to ensure accurate weekly finances and timely provision of additional information.- Handling visits from NSF and EHO to maintain consistent 5 star ratings.- Preparing sales forecasts aligned with current trends and adapting them to upcoming events. Show less In September 2021, I was promoted to Front Of House Supervisor. During this role, I gained valuable skills in complaint handling and team management. I also collaborated closely with senior management to maintain a tidy and organized cellar, ensuring compliance with Environmental Health and Safety (EHO) standards.As a Supervisor, I had the opportunity to spend a week in North Hampton, gaining insights into the operations and management of a different branch of the business.My responsibilities as a FOH Supervisor included:- Collaborating with senior management to ensure the business adhered to company standards.- Handling customer complaints and issues that may have arisen during their visit.- Declaring takings at the end of each night to provide the cash department with accurate information about the business’s income and variances for that day. Show less I began my career as Front of House staff at loungers in February 2020. During this time, I quickly gained a reputation as a bartender, not only within my own establishment but also across the East Midlands area due to assisting other sites when they needed coverage. I visited various locations, including Market Harborough, Kings Lynn, Kettering, and Huntingdon, during this period.As a Front of House staff member, my responsibilities included serving food, wine, beer, and custom cocktails to patrons. I also made sure to memorize the drinks menu in its entirety so that I could provide high-quality recommendations to my guests.Additionally, I was committed to ensuring that our service adhered to the Lounges ethos and maintained the highest company standards, to the best of my ability. Show less

  • Assistant Manager

    Oct 2022 - now

  • Trainee Assistant Manager

    May 2022 - Oct 2022

  • Front of House Supervisor

    Sept 2021 - May 2022

  • Front of House Staff

    Feb 2020 - Sept 2021