Tracy Rolf

Experience

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  Accenture

  Jan 1988 - Sept 2001

  - Directed major, mission-critical ERP (SAP, Oracle) change management programs, applying functional, industry, and technical knowledge to direct business process change. Clients include: Kodak (global), Visteon, Deluxe Corporation, Amoco, US Airways, and Takeda Pharmaceuticals.- Created solution center organization from start up to more than 45 professionals delivering deployment and change management services (sponsorship, organization alignment, communication, training) supporting rapid growth of ERP initiatives.- Developed reusable assets shared and used globally to jumpstart new project teams. Eliminated redundant/non-value added work realizing productivity increase of 25%. Show less

  • Associate Partner

    Jun 1988 - Sept 2001

  • Associate Partner

    Jan 1988 - Jan 2001
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  Retek

  Mar 2002 - Oct 2002

  Director

  Directed revenue and profit for $40M retail forecasting and merchandise/inventory planning product line of this $190M retail software company. Led market management, competitive analysis, and product release strategies ensuring market research and ROI drove decisions.

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  United Healthcare

  Apr 2003 - Apr 2006

  Senior Director

  Led three large scale critical projects for Healthcare Informatics, Customer Financial Solutions, and Network Management.- Engaged leadership team in designing future state business model and transformation plan. Evaluated goals, criteria, and operational gaps, defining and prioritizing change programs to support desired competitive position and associated double digit growth and customer retention.- Translated annual consultation strategy into executable technical and process design components, leading to a successful pilot deployment.- Implemented web-based contract builder application, achieving on time pilot delivery dates, driving adoption of standard contracts and pricing models, enforcing approval processes through workflow, and minimizing manual processes. Show less

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  Rolf Management Solutions, Inc.

  Jun 2006 - now

  President

  Independent business and technology consultant specializing in program management, project management, business analysis, change management, and operations management.

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  Metro Minnesota Council on Graduate Medical Education

  Jun 2006 - Jun 2008

  Medicare Reimbursement Project Director

  Metro Minnesota Council on Graduate Medical Education is a consortium of more than 20 MN teaching hospitals and the UofM Medical School, including HCMC, Regions, Fairview, VAMC, Allina, and Children’s. Project goal was to meet regulatory requirements and secure $100 million for graduate medical education.- Directed project efforts across multiple hospitals, University of Minnesota Medical School, software vendor, auditor, and their internal organizations, meeting requirements of 5 regulatory agencies. - Turned around project with aggressive timeline, defining processes, configuring software, training users, delivering Medicare cost reports, reducing annual delivery time from 4 months to 6 weeks.- Implemented billing system shifting from a labor intensive estimate of GME hours to automated billing of actual hours. - Developed services support strategy and managed its implementation. Developed training and successfully transitioned operational responsibilities to permanent team. Show less

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  SuperValu

  Nov 2008 - Dec 2009

  Project Manager: Oracle Retail Implementation

  SUPERfusion Program, Oracle Retail Implementation, Release 1 (RMS). Responsible for developing and executing:- Implementation framework, detailed work plan, and go-live readiness metrics and preparedness checklists used to authorize deployment activities- Deployment plan including data entity freeze approach and cutover timeline- Security approach for end user and application support roles- Stabilization support plans including incident/issue communication flow- Application support plans and transition to steady state production- Post go-live plan for data migration cleansing and issue resolution Show less

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  Best Buy

  Feb 2010 - Mar 2011

  Program Manager

  - Managed business benchmarking project with leading business best practices and benchmarking consulting firm, identifying opportunities to improve efficiency and effectiveness. - Managed development, maintenance, and execution of Global Business Services (GBS) Procurement transformation plan.- Developed and managed strategic and tactical procurement communications and engagement plan, created and implemented communications materials and events.- Liaised with HR to manage the growth of procurement team from 6 to 40 new team members. - Liaised with Finance to create and manage balance scorecard including monthly benefits and operational metrics reporting.- Facilitated cross-functional team work in support of integrated business planning. Show less

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  Xcel Energy

  May 2011 - May 2012

  Project Mgr and Organization Change Lead (via Trissential)

  - Led Software Asset Management implementation, supported by HP Asset Manager/DDMi tools.- Developed and executed process designs, test plan and business scenarios.- Developed and conducted training and transitioned the workforce to steady state operations. - Developed recommendation for Software Asset Management operating model and governance.- Led design for Service Management Incident and Request processes/prototype setting the foundation for a successful implementation.

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  Target

  Nov 2012 - Aug 2013

  E-Commerce Communications and Business Planning

  Reporting to the VP of Target.com & Mobile Guest Experience, performed business planning activities creating accountability and operational discipline to support growth and improved business results. Worked closely with Guest Experience, Merchandising, Strategy, Portfolio Management, Transformation, and Finance teams during the annual planning cycle ensuring that operational activities and metrics were appropriate and aligned. Specifically: - Interfaced and collaborated cross-functionally to develop and maintain communication among business groups. Facilitated development of overall goals and objectives for Target.com & Mobile Guest Experience organization.- Managed communication and monthly reporting of status, issues and key decisions to Portfolio Management and Leadership Teams - Developed presentations and communications for internal stakeholders keeping them informed of Target.com and Mobile Guest Experience developments, changes and priorities. - Planned and performed ad hoc data analysis in response to business requests. Provided relevant information and insights to VP of Guest Experience for senior leadership meetings and events. Show less

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  State of Minnesota

  Jan 2014 - Apr 2014

  MNsure - Director of Operations (Interim)

  Reporting to the VP of Operations; established a 50 person team of temporary state employees to process health insurance applications in advance of March 31, 2014 open enrollment deadline. This was MNsure’s first year implementing new systems and processes to comply with the Affordable Care Act. - Over a 4 week period, interviewed more than 100 people, hired and trained team members and collaborated with space planning team to set up temporary location and workstations.- Organized manual work/volumes into workstreams and team structure, documented processes, identified level of complexity and skill requirements for each, assessed new hires skills and experiences and aligned to teams.- Over an 8 week period, processed more than 3000 manual enrollment applications and hundreds of other transactions including address changes, APTC changes and broker/agent of record designations.- Provided input to future state business architecture design and ongoing manual operation needs; transitioned work and team to call center operations. Show less

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  Best Buy

  May 2014 - Dec 2014

  Program and Change Management Lead - Fulfillment Optimization

  Multi-channel Fulfillment Optimization program set out to leverage Best Buy’s supply chain assets and advance sourcing logic to significantly improve customer experience through faster shipping and online order convenience. Reporting to Sr. Director, Multichannel Fulfillment, my role was to support program planning and execution and overall business transformation to new capabilities. Specifically: • Proposed program structure, key roles and responsibilities, staffing model leveraging internal and external resources, and most importantly, established cross functional operating committee comprised of key leaders from impacted areas. • Developed detailed assessment of customer and supply chain process changes from initial online order request, to optimal sourcing and shipping through delivered to customer.• Developed comprehensive plan and communication events to ready workforce for significant changes and holiday volumes. Impacts include reduced processing time from 5 days to 2, complex data set up to support sourcing and shipping logic, proactive order monitoring. • Worked closely with subject matter experts in e-commerce, pricing and promotions, demand planning, transportation, distribution, order management, and retail operations to develop content tailored for each audience and used in more than 50 events to engage employees and educate more than 800 corporate users plus people in stores and distribution centers. Show less

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  Best Buy

  Apr 2015 - Jan 2016

  E-commerce Process Improvement and Tools - Change Manager

  • Designed implementation plans and team member transition plans to support redesigned e-commerce business processes.• Led fit/gap analysis for workflow tools used to manage e-commerce publishing processes. Subsequently managed business implementation plans and transition of new processes and tools to team members.• Coordinated business activities for FY17 capital budget planning; liaising with finance and IT to identify and prioritize high value projects.

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  HealthEast

  Jun 2016 - Jan 2018

  - Directed major, mission-critical ERP program; transformed organization from in-house 30 year old systems and processes to SAS cloud based systems and streamlined processes. ERP: Infor Cloud Suite Financials (CSF) v11 "Early Adopter" Implementation.- Led all aspects of the transformation including program management, process design, system design, people alignment, and vendor/contract management. -Managed large team onsite, offsite, and third parties to deliver solution. - Worked closely with stakeholders and decision makers across functions to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.- Led major Infor HR/Payroll applications upgrade (v9 to v11 GHR).- Supported FY17 capital planning and prioritization efforts.

  • MyERP Program Director

    Jun 2016 - Jan 2018

  • Director, IS Business Applications (Interim)

    Jun 2016 - Nov 2016
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  TR Business Consulting LLC

  Apr 2019 - Nov 2019

  President
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  Optum

  Apr 2019 - Nov 2019

  Consultant