Prasun Karmakar

Experience

• 

  Fast Tech Technologies Services Pvt. Ltd

  Dec 2013 - Feb 2015

  Hardware Engineer

  • Performed extensive troubleshooting and repair operations for hardware and software, ensuring peak functionality.• Leveraged remote access support to promptly address and resolve technical issues, ensuring high levels of client satisfaction.• Implemented and administered antivirus software including Quick Heal, Norton Antivirus, Symantec, and Avira to fortify computer systems against potential malware threats.• Utilized Any Desk's remote support tool to promptly address client concerns and investigate operational errors, resulting in a significant increase in overall customer satisfaction. Show less

• 

  Embee Software Pvt. Ltd.

  Mar 2015 - Dec 2016

  JR. Assistant - IT Service & Support

  • Executed on-site visits to clients' premises for the purpose of replacing and repairing Dell and HP Warranty equipment, showcasing exceptional expertise and sound judgment in meticulous planning and punctual task completion.• Led process improvement initiatives that achieved an impressive 100% IT incident remedy rate.• Implemented and manage network services within a Windows domain environment, ensuring smooth operations and uninterrupted internet functionality, encompassing peer-to-peer data sharing and TCP/IP configuration.• Restored defective equipment to maintenance inventory, leveraging technical proficiency and problem-solving abilities. Show less

• 

  Hulm-Al- Sindibad

  Jul 2017 - Jul 2019

  IT Support Technician

  • Installed and optimized the Net Rack system and configured the Grand Stream Wi-Fi Access Point, enhancing connectivity.• Diagnosed and resolved a wide range of issues pertaining to desktops, laptops, and thin clients, delivering comprehensive and effective solutions.• Demonstrated exceptional capabilities in delivering on-site support for desktop hardware, desktop applications, email systems, printers, and network troubleshooting.• Exhibited exceptional abilities in delivering on-site support for desktop hardware, desktop applications, email systems, printers, and network troubleshooting.• Independently resolved 80% of technical issues within 24 hours, improving team's efficiency and customer satisfaction. Show less

• 

  Fluor Corporation

  Feb 2020 - Jun 2021

  IT Technician Assistant I

  • Monitored, configure, and maintained a network of over 1500 computers, ensuring optimal performance and functionality of hardware and software systems.• Assisted end users by offering comprehensive technical guidance and efficient solutions for business application support.• Collaborated with tier 2 technical support to address complex issues and deliver exceptional customer service.• Assisted internal users with desktop software and hardware problems, successfully setting up and troubleshooting Lotus Notes, offering user support for Office 365, and configuring RSA SecurID tokens.• Delivered remote IT support via telephone, assessing usability, identifying faults, and resolving end-user computer problems within service level agreements.• Managed Windows Active Directory user accounts and ensuring second-level assistance through an internal helpdesk, utilizing a ticketing mechanism to promptly address user issues.• Thrived in a demanding OCONUS environment, working collaboratively with a global team to achieve outstanding performance numbers for the IT department and successfully fulfill management goals, including the installation of new equipment.• Generated regular reports on network and system performance, leading to a 30% reduction in response time for troubleshooting and issue resolution. Show less

• 

  V2X Inc

  Mar 2022 - Feb 2023

  Security system Associate

  • Utilized active problem-solving skills to troubleshoot a wide array of hardware and software technical issues, actively minimizing downtime and significantly improving end user productivity.• Collaborated with cross-functional teams to install, configure, and troubleshoot network infrastructure, ensuring smooth operations.• Reduced average response time for help desk tickets by 50% by implementing efficient troubleshooting techniques, increasing end-user satisfaction.• Conducted comprehensive system analysis and diagnosed intricate technical problems, employing effective problem-solving methodologies to deliver prompt and accurate solutions.• Delivered exceptional customer service by effectively communicating complex technical concepts to non-technical individuals, resulting in high client satisfaction and establishing repeat business. Show less

• 

  SKA International Group

  Feb 2023 - Jun 2024

  Information Technology Engineer

  • Collaborated with a Dell NAS storage analyst to optimize SAN infrastructure, resulting in a 75% decrease in disruptions for end-users.• Streamlined video conferencing operations, leveraging expertise in Cisco and Teams, while driving adoption of Zoom for virtual meetings, increased connectivity and productivity, resulting in a 30% reduction in meeting setup time and improved cross-functional collaboration.• Ensured seamless network operation by maintaining and monitoring client-server systems, LAN, wide area network, servers, routers, printers, switches (patch panels), and access points.• Leveraged proficiency in networking technologies to successfully install and configure Ubiquiti Nano-station M5 and M2, enhancing point-to-point and multi-point communication capabilities and facilitating continuous data transfer across multiple locations.• Achieved a 95% satisfaction rate in providing exceptional on-site technical support for desktop hardware, applications, email systems, printers, and network troubleshooting as well as utilizing backup tools like Veeam.• Implemented a comprehensive IP camera system, strategically positioning cameras to cover critical areas and assets, successfully decreased theft incidents by an impressive 25%, safeguarding company resources and minimizing financial losses.• Improved server performance by configuring VMware ESXI 7.0 and virtual infrastructure client, resulting in 25% reduction in server costs. Show less

• 

  Famalco

  Nov 2024 - Feb 2025

  ICT support Technician

  • Optimized Active Directory and Group Policy management, resulting in a 25% improvement in login times and a 40% reduction in help desk calls related to access issues.• Manage and support Office 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Monitor system performance and ensure optimal operation of Office 365 environment.• Experience with the management and operational use of systems monitoring tools, including manage engine.• Experience performing work in troubleshooting and resolving electronic hardware/software interface and interoperability problems in a security access control and CCTV environment.• Pioneered the adoption of augmented reality-assisted remote support tools, enabling a 50% reduction in on-site visits and improving customer satisfaction ratings by 25% Show less