Uju Eke

Experience

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  Airtel Nigeria

  Jul 2009 - Apr 2011

  Customer Relationship officer

  • Customer service management using BMC Remedy. Documenting and Resolving issues with subscriber line using the tools such as Oracle TABS, Remedy, Minsat etc.• Professionally resolving subscriber issues via telephone within the specified average talk/handling time.• Eliciting and resolving challenges and issues with subscribers’ recharge cards.• Recreating subscribers’ stolen/ lost GSM SIM cards (SIM swap) • Provisioning SIM cards for data services and resolving data issues. Show less

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  Spanco BPO

  Apr 2011 - Dec 2012

  Management Information System Analyst

   Worked as part of a team of 8 to successfully streamline call centre database thereby standardising means of accessing all agent and client data. Provided business intelligence through analysing bulk enquiries, requests and complaints of customers using statistical trends. Generated and prepared management reports to the CIO, group heads (Spanco & Airtel). Staffed and scheduled agents ensuring high utilisation based on forecasted calls. Managed weekly and monthly shrinkage level to ensure maximum presence of scheduled agents. Prepared and managed KPI’s of agents working out incentives which increased retention. Trained agents on workforce management methodologies, call handling terminologies on Cisco, interpretations and targets. Show less

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  InfoGraphics Nigeria

  Aug 2015 - Sept 2021

  Industry Manager, Public sector

  I am responsible for business endeavours in the public sector. I generate new business leads, pipeline management and opportunity management.I am the project manager for projects in the public sector.I provide business analysis for projects within the public sector. I also see to driving adoption of newly deployed IT solutions within the project scope using a top-down approach.I consult and provide business analysis services for Office Productivity projects to heads of government MDAs.I am responsible for sourcing, assessing and OEMs, IT business partners and consortium within and outside Nigeria.I host and facilitate technology hubs and presentations on office productivity tools for IT directors from different MDAs.Some Projects:Central Bank of Nigeria – International Training Institute (ITI) Website Portal: Project manager for the development of the ITI website portal for booking courses and facility. (On-going)Joint Task Board (JTB) Intranet Portal: Project manager for the deployment of enterprise- grade productivity application and servicesGalaxy Backbone Government wide Intranet: Project manager for the deployment of Government wide Intranet portal for dissemination of information, automation of government wide processes, electronic document management and G to G collaboration. (On-going)NDIC Enterprise Content Management Upgrade: Project manager of the upgrade to SharePoint 2013 portal and workflow automation PTAD SharePoint Optimisation: Account manager and project manager on the deployment of SharePoint 2013 and optimisation for collaboration, Information dissemination and knowledge management Show less

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  Oracle

  Sept 2021 - now

  Territory Account Manager