Jirius Normand

Jirius Normand

Shift Supervisor

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location of Jirius NormandCanada

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  • Timeline

  • About me

    IT Administrator at Fullscript

  • Education

    • Algonquin College of Applied Arts and Technology

      -
  • Experience

    • Starbucks

      Aug 2013 - Jul 2016
      Shift Supervisor

      • Execute store operation during scheduled shifts, as well as opening and closing duties as assigned.• Maintained daily/weekly counts and order stock as needed.• Followed company operational policies and procedures, including those for cash handling, safety & security.• Provided feedback and assigned on-boarding training.

    • Apple

      Aug 2016 - Nov 2021

      • Provided insightful advice with hands-on support, juggling multiple customers while staying conscious of their needs.• Partnered with business customers and triaged their devices for everyday use• Mentored new peers in providing guidance and assistance with their on-boarding experience.• Performed hardware repairs on all of Apple's devices with quality.• Daily resource, taking time to acknowledge changes in policy and communicating said changes to better team knowledge.• Led today at Apple classes ranging from beginner to intermittent. Show less

      • Mac Genius

        Oct 2019 - Nov 2021
      • Technical Expert

        Sept 2017 - Oct 2019
      • Technical Specialist

        Aug 2016 - Aug 2017
    • Fullscript

      Nov 2021 - now
      Information Technology Administrator
  • Licenses & Certifications

    • Apple Certified Macintosh Technician (ACMT)

      Apple
      Oct 2019
    • Apple Certified Technician for Pro Products

      Apple
      Nov 2019
    • Apple Certified Trainer (ACT)

      Apple
      Oct 2019