Jirius Normand

Experience

• 

  Starbucks

  Aug 2013 - Jul 2016

  Shift Supervisor

  • Execute store operation during scheduled shifts, as well as opening and closing duties as assigned.• Maintained daily/weekly counts and order stock as needed.• Followed company operational policies and procedures, including those for cash handling, safety & security.• Provided feedback and assigned on-boarding training.

• 

  Apple

  Aug 2016 - Nov 2021

  • Provided insightful advice with hands-on support, juggling multiple customers while staying conscious of their needs.• Partnered with business customers and triaged their devices for everyday use• Mentored new peers in providing guidance and assistance with their on-boarding experience.• Performed hardware repairs on all of Apple's devices with quality.• Daily resource, taking time to acknowledge changes in policy and communicating said changes to better team knowledge.• Led today at Apple classes ranging from beginner to intermittent. Show less

  • Mac Genius

    Oct 2019 - Nov 2021

  • Technical Expert

    Sept 2017 - Oct 2019

  • Technical Specialist

    Aug 2016 - Aug 2017
• 

  Fullscript

  Nov 2021 - now

  Information Technology Administrator