Steve Wood

Experience

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  ModusLink

  Nov 2006 - May 2011

  ModusLink Intl. Global Messaging and Support Manager• Own Global Messaging Support and Services implementing standards to improve customer support and full contract maturity• Created continuous improvement ITIL process for the global teams resulting in messaging being recognized as the most improved IT team in 6 months• Own global outsourced development team residing in India with extreme flexibility to increase or decrease from 4 to 20 developers• Direct messaging platform reduction from 7 solutions down to 1 Biztalk 2010 system in 13 months completing a prior seven year unfulfilled assignment• Develop policy and procedures support all aspects of business onboarding practices• Manage PMO, Project management, Program owners, Product owners, Business analyst and IT services• Liason IT global messaging solutions with board of directors, executives, leadership, business, vendor and IT support services. • Implement and employee retention program in the middle of massive layoffs resulting in a highly successful project budget planning in support of retained headcount• Implement project management, time tracking, systems integration model, network diagnostics, systems performance, message volume throughput and message to region, to message type, to customer, to time of day to performance statistical tracking model• Own messaging continuous improvement reducing message development from 400 hours to 20 hours over a 2 year period of time. • Own development, delivery and implementation of service level agreement and operation level agreements Show less • Manage global message monitoring (USA, Europe, Asia) building a vision and implementing support services “where the Sun is shining” with increased productive and reduced failures• Own messaging notifications reducing 25,000 weekly false/positive alerts to under 1000 and implementing statistics and KPI monitoring• Own procedure standards supporting six sigma and lean manufacturing improving monitoring • Create team development and incentive programs to build team members, maintain solid employees and improve global performance• Own standardization and separation of BizTalk and 6 other messaging interface platforms that generate message status and monitoring demands • Own disaster recovery of the corrupted primary messaging solution BizTalk 2002 • Own full retirement and migration BizTalk 2002 within 9 months• Standardize messaging monitoring platform: BizTalk 2004, FTP, EDI, AS2, XML and standard queue methodologies• Owned workflow management improving detection and throughput 300% over a one year period using ITIL based practices, service level agreements and statistics with KPI• Implement SMS, MMS and other system monitoring solutions• Liaison to IT technical committee and business support teams Show less

  • Manager, Global Messaging Operations & Support Services

    Nov 2006 - May 2011

  • Lead, Global Messaging Operations

    Nov 2006 - Apr 2009
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  University of Utah Health

  May 2011 - Oct 2015

  • Transitioned development teams into Agile software development methodologies• Drove integration of SharePoint operations and development services across hospital marketing and operations solutions• Standardized the use of Java, JavaScript, Json, Jscript, C, C#, python, ruby and rails, scripting, Spring and SDK tools.• Implemented software development tracking solution with the integration of JIRA and Team Foundation Server• Managed the implementation ITIL removing visibility failures and implementing continuous improvement processes• Led imaging application disaster recovery residing on NetApp and implementing Zerto, VM Ware clustering producing a long term remote storage and recovery solution• Transformation from Cerner to EPIC EHR utilizing systematic control technics in support of the largest EHR migration at UUHC with more than 2000 stakeholder interfaces • Own vendor contract relationships including Microsoft Premier support solutions, training development, support services, enterprise strategy and disaster recovery • Implemented quality control into the software development team standardizing deliverables and removing one off development methodologies Show less • Own integration life cycle implementing vendor software support alignment ensuring that infrastructure, operating systems, solutions and applications are calendared and maintained• Integrate budget management into a highly visible project based KPI solution aligned with strategic directives and business process operations • Implemented ITIL with continuous improvement and training programs for 20000 tickets and 2000+ interface solitons• Own team re-engineering removing isolation, politics, favoritism and inappropriate work behavior resulting in a fluid and dynamic team accepted by all areas of the organization • Integrated EDI and HL7 removing siloed knowledge and improving services support to the customers from weeks to days. • Own technical recovery from UHIN systems failed upgrades and where the in the first 3 healthcare organizations to come back on line first. • Developed employee training solution for custom solutions involving vendors, leadership and employees: BizTalk, SLQ, IIS, HL7, EDI, XLM • Delivered software development standardization: Microsoft, Jira, Team Foundation Server, Toad, SQL Plus and Biztalk: Mapping, Orchestration, C# code development, EDI and HL7 staging and processing • Own UUHC data center consolidating and relocation implementation for BizTalk integration services utilizing spanned networks, WAN replicating, hybrid cloud and Hyper V and VM Ware cluster services technologies Show less

  • ITS Manager, Systems Integration & Software Development

    Jun 2011 - Oct 2015

  • ITS Manager, Systems Integration

    May 2011 - Sept 2013
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  Academy Mortgage Corporation

  Oct 2015 - Oct 2016

  Sr. Manager ITS Infrastructure

  • Led executive teams, engineers, developers, stakeholders, product owners and vendors in aligning into one unified enterprise IT organization• Managed 50+ technology and business support professionals in delivering a world class IT enterprise operation• Created security awareness implementing corporate policy and procedures incorporating compliance and risk with the executive legal team• Drove the implementation of a new corporate data center into a return on investment of $3 million vs an ongoing co-location expense • Led the disaster recovery awareness and implementation project in support of the data center relocation • Created an operations performance roadmap highlighting and eliminating workflow bottlenecks through clearly documented workflow and handoff requirements • Created infrastructure performance visibility utilizing KPI and statistical data supporting VDI, SAAS, hybrid cloud technologies and systems resulting in continuous improvement savings• Liaison to business and executives in managing, promoting and maintaining enterprise projects, dispersed teams and strategic IT directives • Redesigned employee roles and responsibilities exposing untapped resource talents to fill the needs of corporate: Architect, Business Analyst, Project manager and Services manager• Oversaw the transformation of 2500 satellite offices to one platform technology with simplified support requirements• Led the implementation and replacement of storage technologies reducing the overall datacenter demands and increasing scalability with long-term cost savings• Developed the integration of international centers in support of indexing, data consolidation, quality control and remote IT services• Own, manage and exercise large expanding budgets consistently controlled and balanced while maintaining third party vendors and outsourced solutions Show less

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  Ac2cess, LLC

  Aug 2016 - now

  Owner

  Improving performance in organizations utilizing continuous process development.

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  Sarva Consulting Services, USA

  Aug 2016 - now

  Director / Owner

  International Director of business development and services. Sarva Consulting Services offers a full suite of technologies and services utilizing international teams and solutions. We specialize in sustainability and stabilization of legacy systems.

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  Bamboo Technologies

  Aug 2016 - now

  Director / Owner

  Direct and build an international IT company based on license free Enterprise software. Build markets and support services to support the underserved startup, small business, and Mid-sized businesses. We are focused on contributing to society and giving back locally and in areas throughout the work. Building a solcially responsible organization is key to our success and long-term mission.