
Moeketsi Ramathe
Support Analyst

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About me
Managing Director
Education

Name of school
2003 - 2005The Beacon Secondary School ( 2002)Standard Passed : Standard 9 Subjects : English, Afrikaans, South Sotho, Commercial Maths, Biology and Physical Science

Advanced Concepts School of IT and Business College
2002 - 2005Network Specialist Diploma System, Networking, and LAN/WAN Management/ManagerActivities and Societies: Soccer, Golf, Fishing, Cycling, Reading,

Name of school
2002 - 2005The Beacon Secondary School (2002)Standard Passed : Matric Subjects : English, Afrikaans, South Sotho, Commercial Maths, Biology and Physical Science

Beacon Secondary School
1998 - 2002Matric MCSE 2003 (Microsoft Certified System Engineer)
University of Johannesburg
2004 - 2005Network Specialist Diploma , MCSE 2003 (Microsoft Certified System Engineer)
Experience

Advanced Concepts School of Business and Information technology
Aug 2005 - Oct 2005Support Analyst, Tutoring Microsoft Office.Duties : Ensure operating system and hardware are correctly installed troubleshooting and maintaining computers for learners Provide technical support to end users and maintain desktopsReason for Leaving : Contract while studying.

Advanced Concepts
Sept 2005 - Oct 2005Business and Information Technology SchoolStudied Network Specialist Dimploma, Completed MCSE 2003, busy with business management and ITIL Foundation.

Colour Vision Technologies
Nov 2005 - Mar 2007TechnicianResponsibilities : Installing, upgrading and troubleshooting applicable software and hardware mainly for POS (Point of Sale) Installing and configuring peripherals such as scanners and printers Doing backups and restoring data Provide first line hardware and software support Data capturing Attend to user complaints (physically and telephonically) Solve data communication problems, write reports and maintain recordsReason for Leaving : In-service Training.5. Name of Employer : Advanced Concepts Type of industry Show less

Colour Vision Technologies
Nov 2005 - Feb 2006Support Analyst, Tutoring Microsoft Office.Duties : Ensure operating system and hardware are correctly installed troubleshooting and maintaining computers for learners Provide technical support to end users and maintain desktopsReason for Leaving : Furthering my studies; Type of Industry : Information Technology

Ntemoheleng Communications
Mar 2006 - Jun 2006TechnicianResponsibilities : Installing, upgrading and troubleshooting applicable software and hardware mainly for POS (Point of Sale) Installing and configuring peripherals such as scanners and printers Doing backups and restoring data Provide first line hardware and software support Data capturing Attend to user complaints (physically and telephonically) Solve data communication problems, write reports and maintain recordsReason for Leaving : In-service Training.; Type of Industry : Postal and Telecommunications Show less

AMC-IT
May 2006 - Jun 2007Desktop TechnicianResponsibilities : Manage network operating infrastructure and operating systems. Provide technical support to end users and devices Installing and configuring LAN Network. Data Capturing Provide data communication support to ensure effective access to internet and other transversal systems Assist with the provision of voice communication support to ensure effective and efficient telecommunication services Maintain user accounts Providing and maintaining printing and mailing services Involved in system administration on LAN and backupsReason for Leaving : Better career prospects4. Name of Employer : Colour Vision TechnologiesType of Industry : Information Technology Show less

ASF Computing Services
Jun 2007 - Jul 2008Telephonic support of customers, Remote support Vnc of customer sites, Server management and monitoring, Physical support and repairs of Computer equipment, Installation of hardware and software, General accounting and queries ( doing quotes using Pastel or Excel), Hardware testing and delivering, Onsite support of customer equipment and sites, Record keeping of work done and documentation of client sites. Work on Mail Daemon, setting up users on Mail Deamon, Joining users on the domain, Install, configure and support Windows XP Professional on the desktops, Assists in the evaluation, testing and recommendation of hardware, software, and network configurations based on customer need. Provide high level support for all network and system related problems, Active Directory configuration and administration, Exchange 2000/2007 administration, Microsoft Windows Server 2003 installation, configuration & administration. Installation, configuration & management of DNS and DHCP, Installation, configuration & management of Microsoft IIS & Terminal Services LAN and WAN networking. Installing, configuring ISA Server 2004/2007. Installing, monitoring WSUS Server Show less Responsibilities : Compiling software and hardware acquisition recommendations. Support operational systems, identify track and solve software and hardware problems Analyze problem reports to identify trends and take appropriate action Providing technical training to non-technical end-users. Doing backups and restoring dataContracted to StructuredConnectivity Solutions : Audit network equipment, enrolling users on sagem integrator, upgrading netbotz camera software and configuring netbotz system around border posts in the country.; Type of Industry : Information Technology Show less
Technical Support Assistant
Jun 2007 - Jul 2008Desktop Technician
Jun 2007 - Jul 2008

Eqstra Holdings
Jul 2008 - Sept 2008Network AdministratorManage network operating infrastructure and operating systems. Provide technical support to end users and devices Installing and configuring LAN Network, Data Capturing, Provide data communication support to ensure effective access to internet and other transversal systems, Assist with the provision of voice communication support to ensure effective and efficient telecommunication services, Maintain user accounts, Providing and maintaining printing and mailing services

Moemo Management Services
Feb 2009 - nowManaging DirectorCorporate Functions Team BuildingsTheme PartiesPromotionsYear End FunctionsBusiness ConferencesWeddings Venue and Accommodation SocialsFamily FunctionsKiddies partiesCatering

Bytes Outsource Group
Feb 2009 - Dec 2010Desktop EngineerResponsibilities : Compiling software and hardware acquisition recommendations. Support operational systems, identify track and solve software and hardware problems, Setting up mail for exchange and blackberry enterprise. Analyze problem reports to identify trends and take appropriate action.Providing technical training to non-technical end-users. Doing backups and restoring data. Joining users on the domain, Install, configure and support Windows XP Professional on the desktops, Assists in the evaluation, testing and recommendation of hardware, software. Responding to and dealing with customer communication by email, fax and telephone. Coordinating the use of automated and computerized systems. Producing regular reports and statistics on a daily, weekly and monthly basis. Motivating, organizing and encouraging team work with the workforce to ensure set productivity targets are met. Reason for wanting to leave : Temporary position seeking permanent; Type of Industry : Information Technology Show less

Mora IT Services
Jan 2015 - nowDirector
Licenses & Certifications

Network Specialist Diploma
Nov 2005- View certificate

Environmental Sustainability Practice-Building
CiscoJul 2023 - View certificate

Introduction to Cybersecurity
CiscoMar 2024
Languages
- enEnglish
- afAfrikaans
- seSesotho
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