John Stephen Anand

Experience

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  Layer7 Technologies

  Jun 2006 - Nov 2006

  Field Engineer

  Installation, Configuration & Administration of Local Area network and supporting the clients of Layer7 Technologies.Providing Hardware support and Pc Maintenance in multiple sitesInstallation of Operating systems, cabling, patch panel and crimping etc.

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  Slash Support

  Nov 2006 - Feb 2007

  Technical Support Engineer

  Configuring the SOHO Routers.Troubleshooting the Routers.Cascading Routers like ,Motorola VT1005 , 2142 , 2442,Linksys RTP300, RT31P2, WRT54GP2, WRTP54G,DLink VWR ,VTA(Adapter),Cisco ATA 186,Vtech 8100.Uniden UIP1869V.Monitoring the Servers and Assigning Static IP.Router Web Configuration.Dealing with Modems.Customer Handling on Calls

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  Hewlett-Packard Malaysia

  Jul 2008 - Nov 2010

  Outsourced By Xcellink. Sdn.BhdHandling operations for HP CustomersWorking on HP OVSD(Open View Service Desk) and OVSC to verify and troubleshoot the Tickets and escalating them to 3rd line if necessaryOperations include Service Calls, Incidents, Work order, Change request and implementing the Changes after presenting them and obtaining approvals from global and regional approvers (TAB,CAB)Managing the Firewall Modules in 6500, checkpoint firewalls, ASA5550 with PDM & ASDMWorking with the context firewalls(Virtual Firewalls) on Cisco FWSM on 6500Updating the Signature databases in the IDS’sPushing the firewall Policy to meet the business requirementMonitoring OC3 and DS3 Circuits and working with carriers if requiredTaking Backups for all the infrastructure devices i.e. Switches, Routers, Firewalls, (Weekly).Daily Preventive maintenance activities such as Checking the Firewall Memory and Process utilization, Pinging to all the infrastructure devices to check their UP/DOWN status.Clearing Bluecoat cache for productions servers and cert as per schedule.Updating documentation. Show less Outsourced By E2E InfoTech SDN BHD :Handling operations for HP CustomersWorking on HP OVSD(Open View Service Desk) and OVSC to verify and troubleshoot the Tickets and escalating them to 3rd line if necessaryOperations include Service Calls, Incidents, Work order, Change request and implementing the Changes after presenting them and obtaining approvals from global and regional approvers (TAB,CAB)Managing the Firewall Modules in 6500, checkpoint firewalls, ASA5550 with PDM & ASDMWorking with the context firewalls(Virtual Firewalls) on Cisco FWSM on 6500Updating the Signature databases in the IDS’sPushing the firewall Policy to meet the business requirementMonitoring OC3 and DS3 Circuits and working with carriers if requiredTaking Backups for all the infrastructure devices i.e. Switches, Routers, Firewalls, (Weekly).Daily Preventive maintenance activities such as Checking the Firewall Memory and Process utilization, Pinging to all the infrastructure devices to check their UP/DOWN status.Clearing Bluecoat cache for productions servers and cert as per schedule.Updating documentation. Show less

  • Technical Support Engineer

    Jul 2010 - Nov 2010

  • Network Engineer

    Jul 2008 - Jul 2010
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  Hewlett Packard Enterprise

  Dec 2010 - Jul 2011

  ITO Svc Delivery Cons II

  Job Responsibilities:Managing the day to day operations for HP CustomersWorking on HP OVSD (Open View Service Desk) and OVSC to verify and troubleshoot the Tickets and working on escalated cases with 3rd line to drive the case to resolution.Operations include Service Calls, Incidents, Work order, Preparing and submitting RFC and playing a role of implementer for the change request Operation includes presenting the change ticket and obtaining approvals from global and regional approvers (TAB,CAB)Handling escalated and emergency issues by joining conference call with customer to troubleshoot and perform a Break-fix if required and submitting After-the -Fact RFC to notify change management and teamPresenting issues and suggestions and new project updates in team meeting Managing the Firewall Modules in 6500, checkpoint firewalls, ASA5550 with PDM & ASDMManaging VPN site to site and site to client on Cisco VPN Concentrator 3000 series and configuring new request and troubleshooting tunnels if any outage.Verify application connectivity with user and client and simulate failures on both appliances and verify traffic fails overFirmware up gradation on CSS11501 Load balancer , VPN concentrator and switches including production obtaining downtimeWorking with the context firewalls(Virtual Firewalls) on Cisco FWSM on 6500Troubleshooting by verifying and capturing live logs from syslog serverConsole access to new devices by engaging Hands & Eyes Team.Set up a Monitoring the devices for the new customerSetting SNMP for the new devices for monitoring purpose. Monitoring OC3 and DS3 Circuits and working with carriers if required.Taking Backups for all the infrastructure devices i.e. Switches, Routers, Firewalls on a scheduled windowDocumenting known and unknown issues pro-actively looking into the network problems Show less

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  CSC

  Aug 2011 - Dec 2012

  Sr. Firewall Engineer

  Cisco equipment configuration skills including ASA, IOS, and PIX PIX and ASA configuration skills including site to site VPN (IPSEC)Checkpoint firewall configuration skills with NGX, Nokia IP Series and IPSO Checkpoint VSX firewall configuration and troubleshooting and deploymentCheckpoint firewall policy management within NGX Checkpoint Smart DashboardConfiguring, deployed and troubleshooting Bluecoat ProxyJuniper equipment configuration skills, troubleshooting and managingMaintain day to day operations to ensure business systems remain activeAnalyzing and verifying firewall request (Netman) Implementing firewall rules to meet business requirementsMaintain and monitor the firewalls, sending Report to customer on a daily basis with AnalysisWorking on CPU and Memory Utilization spikes and monitoringSupporting on Disaster Recovery, Handling SRT, break Fix, change tickets and service requestSchedule a window with customer for on call live troubleshooting for resolutionWork with other staff to plan and co-ordinate production activityAdequate backup standards are maintainedParticipate on On-call rotation as and when necessary Establish and maintain contact with Vendors Show less

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  Encora Technologies Sdn. Bhd

  Dec 2012 - Dec 2015

  Enterprise Firewall Engineer
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  AT&T Worldwide Network Services (Malaysia) Sdn Bhd

  Apr 2016 - Sept 2021

  Tech Specialist, Support Engineering
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  Wipro

  Dec 2021 - Feb 2023

  Lead Consultant

  Insightful, dedicated and results-driven 17 years experienced IT Operations with extensive experience and expertise in IT Infrastructure. Proven Network Security Specialist, NOC experience, Data Centre management and project management. Outstanding analytical and problem-solving skills in time-intensive environments. Committed team player and acknowledged leader with excellent communication and interpersonal skills with colleagues, customers and executive management. Having strong background in IT Service industry and IT Managed services (Verticals worked: Telecom, Banking and Oil & Gas). Vast experience working on Enterprise & Campus networks with hands-on and remote support. Worked on various platforms and vendors like Cisco routers, switches and Firewalls like Check point, Palo Alto, Fortinet, Juniper Net screen, Pix, ASA and Bluecoat Proxy. Monitoring tools like Nagios and SolarWindsAspiring to achieve a challenging & rewarding career opportunity seeking for a Technical Lead/Consultant Manager role in IT Infrastructure and operations. Show less