Pamela Parker

Experience

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  H-E-B

  Feb 1984 - Aug 1985

  Customer Service Representative

  Was responsible for handling upwards of $15,000/day cashing payroll checks for employees and customers. Managed customer complaints, suggestions, and returns. Processed money for payment of bills for utility companies and for tickets to amusement parks, concerts, etc. Created money orders for customers. Answered a multi-line phone system and determined to which department the calls should be directed. Maintained an accurate till.

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  Domino's

  Aug 1988 - Jul 1989

  Manager in Training

  Was the daytime manager for the store. Supervised and staffed employees during shifts. Handled all customer complaints. Ordered and received in to inventory perishable and non-perishable supplies. Processed all the money and checks collected by the delivery drivers and maintained accurate books. Made bank drops. Communicated staffing and inventory needs to other shift managers. Took phone and walk-in orders, cooked pizzas, cleaned ovens, prepared perishable foods for use on the food production line. Left job to go back to college full time to get my degree. Show less

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  Austin Independent School District

  Jan 1991 - Jan 1992

  Teacher

  Prepared and implemented creative lessons for first and third graders that met the academic needs of the students and the state standards for instruction. Used whole class, small group, and individual instruction as well as a variety of presentation methods to meet the needs of the students. Assessed students' learning and developed strategies to reteach in areas that needed improvement. Communicated in newsletters, by phone, and in person with administrators and parents about students' progress. Show less

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  Hart Distribution

  Jan 1993 - Jan 1994

  Project Manager

  Managed production, inventory, and distribution for clients (IBM, Compaq, etc.) of a manufacturing and distribution company. Was the point of contact between the clients, warehouse, factory floor, and shippers. Set production and distribution schedules that met the needs of the clients. Used Excel to produce spreadsheets and reports for clients and supervisors. Ordered supplies to meet inventory and production demands. Scheduled manufacturing and delivery of product. Answered multi-line phone system and helped in call center when demand was high. Show less

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  Midland Elementary School

  Jan 2005 - Jan 2006

  Volunteer Library Assistant

  Assisted school librarian. Checked books in and out for students. Repaired pages, covers, spines, and bindings of books when needed. Shelved books alphabetically and using the Dewey decimal system. Helped students find books and information.

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  Round Rock ISD

  Jan 2006 - Jan 2010

  Substitute Teacher

  Taught elementary and middle school classes following prepared lesson plans. Quickly and while still supervising the classes, created activities for the students when the teachers' plans were lacking. Implemented teachers' methods of instruction and discipline or used proven methods when the teacher did not indicate preferred methods. Communicated in person and in writing with administrators, parents, and teachers about students' progress.

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  Harmony Hill Preschool

  Aug 2008 - May 2009

  Preschool Teacher

  Prepared and implemented lessons for 3 1/2-year-olds using the school's curriculum. Communicated with parents and staff. Supervised and taught students. Ensured that the classroom was safe and appropriate for the children's abilities. Assessed and reported on students' progress. Created a classroom conducive to learning that also met and exceeded the state requirements.

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  ROCK (Ride on Center for Kids)

  Jan 2010 - Jan 2011

  Volunteer Horse Handler and Sidewalker

  Aided in therapeutic horseback riding and hippotherapy classes (physical therapy using horses) for children with cognitive and physical challenges. Physically held and exercised young riders as they received the physical therapy. Engaged the children with songs, games, toys, and by talking to them as they rode. Groomed, tacked and lead the horses for classes, using patience and skilled horse-handling so that the riders and horses were always safe.

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  Express Employment Professionals - North Austin

  Jan 2010 - Jan 2011

  Material Planner/Customer Service Rep

  Provided customer service support to the inside sales team. Using SAP and Microsoft Excel, created daily sales reports and pending items reports. Analyzed material production dates and inventory and alerted the appropriate parties when order deadlines would not be met. Provided general clerical help including mailing invoices, creating customer files, filing documents, scanning and emailing documents. Invoiced customers. Entered sales orders.

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  Horiba Instruments Incorporated Austin Office

  Jan 2011 - Feb 2014

  Inside Sales

  Inside Sales at Horiba Austin, a manufacturer of precision instruments for measurement and analysis. Job duties included interfacing with management, field sales, prospects, customers, production, customer service, and sales administration teams; attending weekly client calls with Shanghai; creating, programming, analyzing, and maintaining daily and weekly Excel reports for management and clients; this position started with a temp agency and later became permanent

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  Ketubah Studio

  Feb 2014 - now

  Client Services/Bookkeeping

  Provide all customer service for wedding-related, fine art printing company; process orders; handle all client complaints and returns; bookkeeping; assist with printing, packing, and shipping of fine art prints; create artwork for projects; issue purchase orders to vendors; invoice customers; collaborate with wedding professionals.

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  Offbeat Guitars

  Jan 2021 - now

  Owner/CMO

  Co-owner and Chief Marketing Officer of a small electric bass guitar-making company; photograph all instruments for sale on OffbeatGuitars.com and on reverb.com/shop/Offbeat-Guitars; create ads, images, copy, and video content for social media; design, create, maintain, and update the company’s website OffbeatGuitars.com.

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  King Soopers/City Market

  Dec 2022 - now

  Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products Collaborate with associates and promote teamwork to help achieve company/store goals Prepare beverage selections to recipe and standards and to customer s requests using proper equipment; tender transactions using company best practices Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink Recommend coffee shop items to customers to ensure they get the products they want and need Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise Check product quality to ensure freshness; review sell by dates and take appropriate action Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer Label, stock and inventory department merchandise Report product ordering/shipping discrepancies to the department manager Stay current with present, future, seasonal and special ads Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management Show less Assist the Store e-Commerce Manager in managing the day-to-day operation of the store’s e-Commerce department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.Essential Job Functions:Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness.Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed.Perform responsibilities required of Selectors and Customer Attendants as needed per company guidelines.Train all functions and duties of the Selector and Customer Attendant roles.Act as the person in charge of the e-Commerce department when the Store e-Commerce Manager is unavailable.Maintain the intake of customer orders and distribute and assign work to Selectors and Customer Attendants.Assist with scheduling to meet operational and associates’ needs.Print and distribute order labels, including orders for perishable departments.Troubleshoot e-Commerce equipment and devices.Maintain level of supplies needed to perform necessary duties.Maintain organization and cleanliness of staging areas and equipment.Report pricing, scanning, item location discrepancies and invalid temperature types to the Store e-Commerce Manager.Perform required opening and closing procedures.Learn and implement process improvements as directed by division or enterprise e-Commerce team.Provide feedback on team members daily performance and annual performance reviews. Show less

  • Starbucks Lead

    May 2025 - now

  • Starbucks Barista

    Nov 2023 - May 2025

  • e-Commerce Lead

    May 2023 - Nov 2023

  • e-Commerce Clerk

    Dec 2022 - May 2023