Dmitry Kiryanov

Experience

• 

  LLC «Mebel'nyj Centr

  Mar 2005 - Dec 2005

  Shop Assistant

  Consulting potential clients regarding credit options;Conclusion of customer contracts;Direct sales;Delivery service management

• 

  LTD «Vimpel Communications»

  Jan 2006 - Mar 2006

  Customer Support Specialist

  Providing Customer Support Center phone services which include advising customers, request/complaint submission and others;High quality telephone support consultancy;Demonstrating and advising on company products and services;Changing status of active services for each customer;Monitoring ticket queue and ticket dispatching;Providing customers with timely feedback regarding solved issues

• 

  LTD «Vimpel Communications»

  Jan 2008 - Dec 2008

  Providing Customer Support Center direct services which include client consultancy, product advertising, ticket submission and other;Launching of new Sales and Service offices, organization of their independent work;Team time management, organization of shifts and working places;Running of day to day Center functioning as supervisor;Responsible for ordering of supplies and trade accessories: SIM-cards, office accessories and other goods;High quality consultancy of customers; problem solving related to “difficult” clients;Demonstrating and advising on company products and services;Changing status of active services for each customer;Monitoring ticket queue and ticket dispatching;Calling the customer back to clarify and resolve issues timely;Organization of “secret client visits” and analyzing their results;Reviewing negative client comments and devising improvement strategies;Receiving and refunding cash payments Show less

  • Specialist of Sales and Service Office

    Mar 2006 - Dec 2008

  • Specialist of Group of Service

    Jan 2008 - May 2008
• 

  LLC «Deep Apple Pro», tradename «DeepArtment»

  Jun 2008 - Oct 2015

  Senior Service Support Engineer / Supervisor

  Providing diagnostics and repairs of customer hardware;Solving software problems;In charge of ordering spare parts and supplies from Apple company;Providing Customer phone and real-life services, consulting them about trouble-free and safe IT equipment usage;Providing office support in hardware and software configuration;Planning and implementing Wi-Fi networks;Responsible for communicating with International Company Clients

• 

  Brobrolab

  Oct 2015 - now

  Chief Executive Officer

  Setting strategy and direction of the company;Modeling and setting the company’s culture;Building and leading the senior executive team;Allocating capital to the company’s priorities;Providing diagnostics and repairs of customer hardware;Solving software problems;In charge of ordering spare parts and supplies from Apple company;Providing Customer phone and real-life services, consulting them about trouble-free and safe IT equipment usage;Providing office support in hardware and software configuration;Planning and implementing Wi-Fi networks;Responsible for communicating with International Company Clients Show less