Dina Kraidi

Experience

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  McMaster University

  Sept 2015 - Jun 2019

  Research Associate

  · Assisted in input of research data on various programs· Utilized model organisms to investigate processes of human development · Conducted laboratory procedures related to storing, handling, and testing of specimen using different molecular biology laboratory techniques · Combined multiple approaches in research methodologies to answer questions pertaining to human development· Developed advanced skills in experimental design· Gained proficiency in scientific data analysis· Engaged in the communication of research in the Life Sciences to multiple audiences Show less

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  Apple

  Sept 2016 - Jun 2017

  Sales Specialist

  - Empowered customer journey by customizing sales to better serve customer. - Provided options for customer success. - Assisted in customer product journey- Translated technical jargon into easy to understand concepts. - Allowed customers to understand technology is a tool for them to find success, not something to be intimidated by - Found ways to share knowledge with team to elevate the whole store knowledge and experience

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  The Hospital for Sick Children

  May 2018 - Aug 2019

  Child Life Volunteer
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  Apple

  Jan 2019 - Aug 2019

  Schedule Planner

  · Responsible for scheduling team of 170 people· Analyzing reports to understand payroll and guidance of hourly budgets · Planned and booked meetings for team and management · Maintained schedule and planned agendas and presentations for management· Coordinated meetings and bookings with corporate team

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  The Hospital for Sick Children

  Oct 2019 - Nov 2022

  • Managed clinical data projects in reporting back to CHEO and NSO • Collected, inputted, abstracted, and managed the complete clinical data information from Newborn Screening Program from program inception• Analyzed clinical data including management of large portfolio of patient information including progression through program and referral to interdisciplinary teams• Collaborated with IT and EPIC teams to innovate database process and explore online database creation, creating integrations within EPIC• Facilitated referral processing from Newborn Screening Ontario and CHEO for positive newborn screening results• Coordinated with medical staff to provide patient care in extremely time sensitive manner• Innovated documenting procedure in implementation of a new database systems to track and retrieve valuable data for analytics• Prepared and presented annual reports to Newborn Screening Ontario and Children’s Hospital of Eastern Ontario (CHEO)• Prepared documentation and presentation for budget allocation and hospital funds management for Newborn Screening Program• Managed algorithm meeting with interdisciplinary teams including Endocrine, Metabolic,Neuromuscular, Immunology, and Hematology teams – reviewing clinical workflows and incorporating necessary changes to patient care • Worked closely with EPIC staff to innovate referral processes through creating work queues and providing feedback on processes, acting as liaison between EPIC team and Clinical teams Show less

  • Coordinator Newborn Screening Program, Division of Clinical and Metabolic Genetics

    Jul 2019 - Nov 2022

  • Ambulatory Clinic

    Jun 2020 - Sept 2020

  • Research Volunteer

    Oct 2019 - Jun 2020
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  University Health Network

  Nov 2019 - Jun 2020

  Joint Department of Medical Imaging, Toronto General Hospital (Lucliff Site)
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  Apple

  Mar 2020 - Sept 2022

  - Created scalable training plan, which enabled multiple technicians to find success in new roles. - Managed and coached team to ensure KPIs were being met. - Excelled at focus on empathy, time management, and dealing with ambiguous - Responsible for utmost customer satisfaction and providing customer support when required- Works closely with technical support team to fix issues pertaining to products- Works closely with management team to assess customer satisfaction and NPS scores- Maintained customer satisfaction responses at 100% for 4 quarters.- Delivered on all KPIs and coached team through achieving results, leading team to most improved customer satisfaction in Eastern America region.- Selected as the store’s technical advisor to facilitate accreditation exams. Show less

  • Genius

    Jul 2019 - Sept 2022

  • Technical Support Advisor

    Mar 2020 - Dec 2020
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  Mount Sinai Hospital (Toronto), Sinai Health

  Sept 2022 - Jan 2024

  Project Manager

  • Abstracted a large volume of clinical case records to support research and quality innovation• Managed the data input, error report analysis and correction, and reporting into data systems• Managed the creation of multiple REDcap databases for effective data extraction and input, and shared access to multiple international study sites• Collected project requirements and organized activities to execute deliverables on-time within budgetary parameters• Acted as PM for all projects led to date, including leading change management planning and project management activities• Managed all aspects of project lifecycle, including business, operational and technology deliverables while ensuring all project processes are completed • Managed the development of novel educational programs• Coordinated activities of curriculum developers, policy-makers, designers and thought-leaders at local, provincial and national levels• Worked directly with Project Leads and Principal Investigators at other hospitals and education facilities including Harvard Medical School, Brigham Women’s Health, MSH NY• Implemented and directed research programs in collaboration with project and scientific staff• Provided direct supervision of assigned research staff, volunteers, and vendors• Interpreted, implemented, and ensured compliance with policies, operating plans, and processes.• Managed and participated in protocol development, Supervised the implementation of protocols, REB submissions• Interacted with staff at other institutions to ensure successful conduct of the programs• Monitored timelines and adherence to approved goals of program components for multiple projects• Prepared budgets and maintained financial records for grant submissions• Prepared quarterly and annual program and financial reports• Participated in program evaluation• Liaised with educators, scientists, and policy-makers Show less

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  The Hospital for Sick Children

  Jan 2024 - now

  Senior Project Manager

  Division of Haematology & Oncology