
Angélica Lopes
Computing Teacher

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About me
Customer Success | Account Manager | Key Account Specialist | CS & CX | SaaS | Marketing & Communication
Education

Unichristus
2016 - 2018Master of Business Administration - MBA Marketing/Marketing Management, General 9,5
DeVry Educacional of Brazil
2010 - 2014Graduate Publicity & Advertising 10Activities and Societies: Libras • Winner of the Academic Awards 2015, participating in the Startup Competition at Devry's Silicon Valley headquarters.• Presentation of work at the V DeVry Brazil Science and Technology Research Show (2014).• Winner of the "Drop your ideas" competition for the creation of the communication course logo in 2011.• Participation in the institution's Experimental Agency in the second half of 2011.
Experience

SeLiga! Project
Jan 2009 - Apr 2011Computing TeacherConducting workshops (open-source software); evaluating students; guiding access to online courses and the internet; assisting users in computer usage; scheduling classes; filling out reports; keeping the school blog updated; maintaining organization, decoration, and cleanliness of the space and computers.

Fonte Fanor
Oct 2011 - Dec 2011Art DirectorThe Fonte is the experimental Advertising and Propaganda agency of Fanor, where students have the opportunity to put the knowledge acquired in the course into practice. I worked as an art director, creating banners, posters, flyers, business cards, marketing emails, custom wallpapers, simple animations, etc. However, since the goal of the source is to show students how each area of agencies works, we ended up doing and knowing a little bit of everything. All pieces and campaigns produced were displayed within the college itself. Show less

Shopping Mega Mix
Jun 2012 - Jun 2013Marketing AssistantUpdating visitor flow spreadsheets; contacting suppliers and retailers; creating pieces for internal and external communication; creating and maintaining social media profiles; assisting in event organization.

IMalls
Jul 2013 - Jul 2014Marketing AssistantReviewing releases and newsletters for shopping malls; contacting retailers and suppliers; document formatting; revamping and formatting monthly and annual reports; reviewing advertising materials for shopping malls; creating online/offline communication pieces; creating company portfolios, updating the corporate website, and assisting in event organization.

Salão Belarus
Aug 2014 - Dec 2014Graphic Designer/Social MediaFreelancer in producing posts, avatars, and covers for digital media, as well as updating social media for both salons (one in Juazeiro do Norte and the other in Mossoró). Graphic materials such as business cards, stickers, and flyers were also produced.

Grupo SD
Jan 2015 - Jan 2019Analytical and operational support to the marketing manager; organization of fairs and other events; partnerships; accountability; oversight in the production of graphic materials and gifts; contact with suppliers and master franchisees. Team supervision; contacting priority franchisees and those abroad via email; resolving departmental issues; analyzing order flow; deadline management; material review; overseeing the update of advertising pieces. Handling franchisees' requests via email and phone; creating briefings; recording order flow; organizing and delegating tasks among team members; supporting and guiding designers; leading the creative department. Creation and updating of materials for internal and external communication of franchises; production of texts for digital media; creation of pieces for CRM; participation in the creation of campaigns and promotions.
Marketing and Events Assistant
Jun 2018 - Jan 2019Senior Advertising Service Professional
May 2016 - May 2018Advertising Service Professional
Sept 2015 - May 2016Junior Designer
Jan 2015 - Sept 2015

CARMAIS
Apr 2019 - May 2019Advertising Account Executive
IMalls
May 2019 - Aug 2021Senior Marketing AnalystBudgeting and contacts for research implementation, report and text production, collection of sociodemographic data from cities with potential for receiving shopping malls, briefing and review of agency and press office materials, mapping of spaces for visual communication, implementation of the marketing department in shopping malls, guidance to on-site marketing assistants, production of institutional material as a base for inauguration, participation in radio interviews, contact with various suppliers, inauguration planning. Show less

Shopping Serra Talhada
Jul 2020 - Jun 2022Marketing ManagerEvent and action planning; budget allocation; internal team activity organization; briefing and approval of materials with agency and releases with press office; supplier contact; art approvals for rented spaces; contact and meetings with retailers; results analysis.

Hublocal
Jun 2022 - nowKey Account ManagerAt Hublocal, I have the privilege of serving major companies in the national market across various sectors. As a Key Account Manager, I accompany and support these companies throughout the journey of building organic traffic from Google. My role involves assisting in monitoring and enhancing reputation, improving Google listings' positioning, and presenting results through periodic reports. Additionally, I am constantly generating insights about the next steps to be taken.To ensure a successful experience across all fronts, I act as a bridge between the client and other departments within the company in resolving various issues that may arise.In collaboration with the development team, I serve as the Product Owner (P.O) in the creation of new features and continuous improvement of existing modules on the Hublocal platform. Furthermore, I play an active role in engaging with the marketing team, contributing to the development of briefs for the creation of support materials and relevant content for clients.We are a hub of innovative solutions, focusing on offering a robust SaaS platform. This platform enables the synchronization of location information across major maps and internet listings. Additionally, it facilitates bulk actions such as postings, review responses, and photo uploads on Google.One of the distinctive features of our platform is the Business Intelligence (BI) report we offer to clients for tracking essential metrics. Show less
Licenses & Certifications

Treinamento de Marketing Digital - Cresça com o Google
Google BrasilMar 2018- View certificate

Product Launches Micro-Certification (PRLC)™️
Product SchoolApr 2024 - View certificate

Customer Experience (CX)
Escola ConquerJun 2022 - View certificate

SEO Básico: rankeamento e palavras-chave
Escola ConquerJun 2022 - View certificate

Certificado Curso Inteligência Emocional
Escola ConquerMay 2020 
ERP Ease Controller.Net
Grupo EASE | Sistema para Gestão de Shopping CentersJan 2022- View certificate

Scrum Foundation Professional Certification (SFPC)™️
CertiProfMay 2024 
Processos Criativos
ESPM Escola Superior de Propaganda e MarketingJul 2017
Como Tornar-se Um Gerente Extraordinário
ESPM Escola Superior de Propaganda e MarketingJul 2017
Certificação em liderança, capacidade de aprender e resiliência (Malala e Karnal)
PUCRS - Pontifícia Universidade Católica do Rio Grande do SulAug 2021
Volunteer Experience
Volunteer Computer Teacher
Issued by Programa Escola Aberta on Aug 2009
Associated with Angélica Lopes
Languages
- poPortuguese
- enEnglish
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