Angélica Lopes

Angélica Lopes

Computing Teacher

Followers of Angélica Lopes599 followers
location of Angélica LopesGreater Fortaleza

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  • Timeline

  • About me

    Customer Success | Account Manager | Key Account Specialist | CS & CX | SaaS | Marketing & Communication

  • Education

    • Unichristus

      2016 - 2018
      Master of Business Administration - MBA Marketing/Marketing Management, General 9,5
    • DeVry Educacional of Brazil

      2010 - 2014
      Graduate Publicity & Advertising 10

      Activities and Societies: Libras • Winner of the Academic Awards 2015, participating in the Startup Competition at Devry's Silicon Valley headquarters.• Presentation of work at the V DeVry Brazil Science and Technology Research Show (2014).• Winner of the "Drop your ideas" competition for the creation of the communication course logo in 2011.• Participation in the institution's Experimental Agency in the second half of 2011.

  • Experience

    • SeLiga! Project

      Jan 2009 - Apr 2011
      Computing Teacher

      Conducting workshops (open-source software); evaluating students; guiding access to online courses and the internet; assisting users in computer usage; scheduling classes; filling out reports; keeping the school blog updated; maintaining organization, decoration, and cleanliness of the space and computers.

    • Fonte Fanor

      Oct 2011 - Dec 2011
      Art Director

      The Fonte is the experimental Advertising and Propaganda agency of Fanor, where students have the opportunity to put the knowledge acquired in the course into practice. I worked as an art director, creating banners, posters, flyers, business cards, marketing emails, custom wallpapers, simple animations, etc. However, since the goal of the source is to show students how each area of agencies works, we ended up doing and knowing a little bit of everything. All pieces and campaigns produced were displayed within the college itself. Show less

    • Shopping Mega Mix

      Jun 2012 - Jun 2013
      Marketing Assistant

      Updating visitor flow spreadsheets; contacting suppliers and retailers; creating pieces for internal and external communication; creating and maintaining social media profiles; assisting in event organization.

    • IMalls

      Jul 2013 - Jul 2014
      Marketing Assistant

      Reviewing releases and newsletters for shopping malls; contacting retailers and suppliers; document formatting; revamping and formatting monthly and annual reports; reviewing advertising materials for shopping malls; creating online/offline communication pieces; creating company portfolios, updating the corporate website, and assisting in event organization.

    • Salão Belarus

      Aug 2014 - Dec 2014
      Graphic Designer/Social Media

      Freelancer in producing posts, avatars, and covers for digital media, as well as updating social media for both salons (one in Juazeiro do Norte and the other in Mossoró). Graphic materials such as business cards, stickers, and flyers were also produced.

    • Grupo SD

      Jan 2015 - Jan 2019

      Analytical and operational support to the marketing manager; organization of fairs and other events; partnerships; accountability; oversight in the production of graphic materials and gifts; contact with suppliers and master franchisees. Team supervision; contacting priority franchisees and those abroad via email; resolving departmental issues; analyzing order flow; deadline management; material review; overseeing the update of advertising pieces. Handling franchisees' requests via email and phone; creating briefings; recording order flow; organizing and delegating tasks among team members; supporting and guiding designers; leading the creative department. Creation and updating of materials for internal and external communication of franchises; production of texts for digital media; creation of pieces for CRM; participation in the creation of campaigns and promotions.

      • Marketing and Events Assistant

        Jun 2018 - Jan 2019
      • Senior Advertising Service Professional

        May 2016 - May 2018
      • Advertising Service Professional

        Sept 2015 - May 2016
      • Junior Designer

        Jan 2015 - Sept 2015
    • CARMAIS

      Apr 2019 - May 2019
      Advertising Account Executive
    • IMalls

      May 2019 - Aug 2021
      Senior Marketing Analyst

      Budgeting and contacts for research implementation, report and text production, collection of sociodemographic data from cities with potential for receiving shopping malls, briefing and review of agency and press office materials, mapping of spaces for visual communication, implementation of the marketing department in shopping malls, guidance to on-site marketing assistants, production of institutional material as a base for inauguration, participation in radio interviews, contact with various suppliers, inauguration planning. Show less

    • Shopping Serra Talhada

      Jul 2020 - Jun 2022
      Marketing Manager

      Event and action planning; budget allocation; internal team activity organization; briefing and approval of materials with agency and releases with press office; supplier contact; art approvals for rented spaces; contact and meetings with retailers; results analysis.

    • Hublocal

      Jun 2022 - now
      Key Account Manager

      At Hublocal, I have the privilege of serving major companies in the national market across various sectors. As a Key Account Manager, I accompany and support these companies throughout the journey of building organic traffic from Google. My role involves assisting in monitoring and enhancing reputation, improving Google listings' positioning, and presenting results through periodic reports. Additionally, I am constantly generating insights about the next steps to be taken.To ensure a successful experience across all fronts, I act as a bridge between the client and other departments within the company in resolving various issues that may arise.In collaboration with the development team, I serve as the Product Owner (P.O) in the creation of new features and continuous improvement of existing modules on the Hublocal platform. Furthermore, I play an active role in engaging with the marketing team, contributing to the development of briefs for the creation of support materials and relevant content for clients.We are a hub of innovative solutions, focusing on offering a robust SaaS platform. This platform enables the synchronization of location information across major maps and internet listings. Additionally, it facilitates bulk actions such as postings, review responses, and photo uploads on Google.One of the distinctive features of our platform is the Business Intelligence (BI) report we offer to clients for tracking essential metrics. Show less

  • Licenses & Certifications

    • Treinamento de Marketing Digital - Cresça com o Google

      Google Brasil
      Mar 2018
    • Product Launches Micro-Certification (PRLC)™️

      Product School
      Apr 2024
      View certificate certificate
    • Customer Experience (CX)

      Escola Conquer
      Jun 2022
      View certificate certificate
    • SEO Básico: rankeamento e palavras-chave

      Escola Conquer
      Jun 2022
      View certificate certificate
    • Certificado Curso Inteligência Emocional

      Escola Conquer
      May 2020
      View certificate certificate
    • ERP Ease Controller.Net

      Grupo EASE | Sistema para Gestão de Shopping Centers
      Jan 2022
    • Scrum Foundation Professional Certification (SFPC)™️

      CertiProf
      May 2024
      View certificate certificate
    • Processos Criativos

      ESPM Escola Superior de Propaganda e Marketing
      Jul 2017
    • Como Tornar-se Um Gerente Extraordinário

      ESPM Escola Superior de Propaganda e Marketing
      Jul 2017
    • Certificação em liderança, capacidade de aprender e resiliência (Malala e Karnal)

      PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul
      Aug 2021
  • Volunteer Experience

    • Volunteer Computer Teacher

      Issued by Programa Escola Aberta on Aug 2009
      Programa Escola AbertaAssociated with Angélica Lopes