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Volha Herasimava

Volha Herasimava

Sales Executive

Followers of Volha Herasimava238 followers
location of Volha HerasimavaVancouver, British Columbia, Canada

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  • Timeline

  • About me

    Marketing, E-commerce, Sales, Guest Relations

  • Education

    • Belarusian State University of Culture and Arts

      2004 - 2009
      Management of Social and Cultural Sphere

    • International University in Moscow (IUM)

      2018 -
      Advertising and Public Relations

  • Experience

    • 'Multi Estate' Real Estate agency

      Aug 2008 - Aug 2009
      Sales Executive

      Advised clients on market conditions and prices,Contacted property owners and promoted services of the company,Accompanied buyers during visits to and inspections of property,Prepared rental contracts, purchase agreements and closing statements

    • Long Beach Garden Hotel and Spa

      Jan 2011 - Sept 2012
      Guest Relations Manager

      Provided guest services, received and analyzed customer feedback, resolved issuesEnsured check in and check out services (up to 300 guests a day) are done promptly,Developed presentation and promoted hotel to inspectors and inspection tour groups,Managed special requests, scheduled appointments, answered and directed calls

    • The Cellar Door Pte Ltd

      Jul 2013 - Jan 2015
      Sales Executive

      Selling wine from 13 different countries and gourmet food from Australia and New Zealand,Prepared sales contracts and reports,Developed product presentations and sales proposals,Opened 40 new accounts,Participated in company’s sales events, wine training and tasting functions

    • Uomo Collezioni

      Jan 2015 - Feb 2016
      Sales Associate

      Represented the retail store in a positive manner,Achieved monthly sales goals,Maintained a long-term relationship with regular and VIP customers,Resolved customer complaints and negotiated solutions,Assisted in made to measure private customer services,Took initiative and helped company to start online sales on different platforms and marketplaces

    • Uomo Group

      Feb 2016 - May 2019
      Marketing

      Managed e-commerce projects and various online marketplaces (Amazon, eBay, Reebonz ...) Planned and drafted web-site content,Created digital marketing strategy, content for email marketing campaigns, social media, Google AdsProvided online customer service, received online orders and payments, managed shipping, Resolved return cases and payment issues,Prepared monthly sales reports,Managed a private showroom

    • YWCA Metro Vancouver

      Sept 2019 - Dec 2020
      Member Services Representative

      Processed new memberships and program registrations, Addressed member inquiries, questions and concerns, Followed procedure for opening building and closing desk area, safe deposit of money,Provided assistance with knowledgeable centre tours and general information about membership options, programs, payment plans and types

    • RSVP Beauty Clinic

      Jun 2022 - now
      Front Desk Receptionist

  • Licenses & Certifications

    • Certified Personal Trainer

      American Council on Exercise (ACE Fitness)
      Feb 2017