Rabbi Jamil

Experience

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  Saimon Overseas Ltd (Principal Travel Representative of American Express in Bangladesh)

  Aug 2007 - Jul 2008

  Assistant Travel Counselor

  • Send price quotes to customers.• Preparing the sales report every two weeks.• Help customers with their issues over the phone and through email.•Help customers with their needs and questions about visa-related matters.• Answering phone calls and emails from interested clients to provide preliminary travel information, to determine travel needs, budgets and preferences.•Advises clients regarding destinations, cultures, customs, weather, visa, and activities.• Making a reservation, getting a ticket, and giving the price of a trip using Amadeus. Show less

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  Orbit Communication Ltd.

  Aug 2008 - Sept 2009

  Call Center Executive

  Call Center Executive for Aerolex UK Ltd. 31Princelet Street Bangla Town London E1 5LP. Tel: 02703751302 Web- www.aerolex.co.uk • Answering phone calls and emails from interested clients from UK to provide preliminary travel information, to determine travel needs, budgets and preferences.• Flight ticket reservation and giving price estimates to businesses and customers from UK as per their budgets and preferences.• Advises clients regarding destinations, cultures, customs, weather ,visa and activities.• Handles travel issues, conflicts, complaints, Date change, cancelations and refunds• Informing clients by explaining procedures; answering questions; providing travel-related information over phone or emails.• Maintains accurate records of bookings, payments, transactions, phone calls and meetings Show less

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  UNDP

  May 2010 - now

  Travel Associate

  • Completing the procurement process of RFQ (request for quotation) for the competitive acquisition of airline tickets from various LTA holder suppliers.• Advocacy service to help with policies and procedures related to travel management and keep everyone informed about updates. Also assisting with enterprise resource planning (ERP) related matters and updates.• Processing DSA, claims, and entitlement calculations for travel, home leave, grants for education, and medical evacuation Relocation, etc. for employees, consultants, and guests.• Visa on Arrival, Visa Extension, and Visa Processing are examples of protocol services.• Day-to-day activities on the log that involve scanning, extracting, recording, maintaining, and updating data. The upkeep of files. • Verifying that the invoices submitted by the travel agent are accurate and include the necessary supporting documentation. Completing the payment process and pursuing unpaid accounts with finance.• Cost Recovery Bills for Travel Services Offered to Non-Atlas Agencies. calculating and collecting travel agent rebates.• Creating Travel profile suppliers IDs through UNall and Quantum' online financial platform (ERP), raising purchase orders, processing travel agent invoices, and pursuing unpaid accounts. • Travel Request Certification and Expense Request Settlement of claims using an ERP base Travel management website that adheres to UN regulations and policies• Providing ERP-based training Process for managing travel for the RCO, CO, NIM, and DIM projects• Collecting the different numbers, reports, and information that are needed for an audit and as requested by management. • Archiving documents for future use and audit trails when the process is complete.• Submitting inquiries and communicating with the technical and support team at GSSU KL.• Helping people with common mistakes and giving advice on how to use the travel management software ERP. Show less