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John Foster, Jr

John Foster, Jr

Customer Service Specialist

Followers of John Foster, Jr359 followers
location of John Foster, JrMurfreesboro, Tennessee, United States

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  • Timeline

  • About me

    Associate Director of Executive Relations

  • Education

    • Strayer University

      2019 -
      Bachelors of Business Administration Business Administration and Management, General

      Activities and Societies: Honors Student In progress, expected graduation date of Sept 2024

  • Experience

    • Midstate Communications

      Jun 2004 - Jan 2007
      Customer Service Specialist

    • Verizon

      Jan 2007 - now
      Associate Director of Customer Experience

      • Led a team of 100 Customer Service Representatives and 8 Customer Service Supervisors to provide top-tier support clients.• Implemented strategic initiatives resulting in an increase in customer satisfaction.• Streamlined internal processes, contributing to a reduction in average resolution time.• Collaborated cross-functionally to design and launch innovative customer service programs, resulting in an increase in customer retention.• Developed and implemented a feedback mechanism that increased employee engagement quarter after quarter.• Recognized for consistently surpassing team targets and receiving quarterly recognition for exceptional performance. Show less

  • Licenses & Certifications