Faisal Al-Rashdi

Experience

• 

  Ooredoo Oman

  Jul 2014 - Nov 2015

  Customer Care

  -Delivered exceptional customer service during the transition from AL Nawras to Ooredoo, ensuring smooth service continuity.-Resolved customer inquiries, technical issues, and account concerns efficiently, maintaining high satisfaction levels.-Provided in-depth knowledge of Ooredoo’s services and promotions, ensuring customers understood new offerings.-Adapted to new systems and processes quickly, contributing to team training and process improvements.-Managed high volumes of customer interactions while maintaining professionalism and empathy. Show less

• 

  Takaful Oman Insurance S.A.O.G

  Dec 2015 - Apr 2021

  Senior Executive (Claims )

  *Senior Executive (Claims )*Managed all branches' operations related to claims processing.*Conducted thorough claims audits and reviews.*Provided final approval on claims decisions.*Led negotiations with stakeholders regarding claims settlements.*Coordinated with various departments and external entities involved in the claims process.*Supervised and mentored claims staff to ensure efficient operations.

• 

  GreenLine TPA

  May 2021 - now

  Business Owner

  Business Strategy: Setting the company’s direction and goals to drive growth and success.Team Leadership: Building and guiding a strong team to deliver excellent customer service.Client Relationships: Maintaining strong partnerships with insurers and clients.Compliance and Risk Management: Ensuring the company adheres to healthcare regulations and minimizes risks.Additionally, I focus on exploring investment opportunities in healthcare technology, expanding service offerings, forming strategic partnerships, and investing in health-tech startups to drive innovation and growth. Show less