Santanu Sengupta

Experience

• 

  HSBC

  Aug 2015 - now

  • Individually responsible to ensure seamless and timely onboarding of their portfolio andoverall accountability in capacity of individual contributor role. • Accountable for delivery of Onboarding against key KRI which include TAT, include TAT,SLA Adherence, overall health of the pipeline and any other associated attributes within thethresholds defined, for the ONBOARDING cases assigned• Maintaining a good relationship with the onshore and offshore stakeholders including with clients through the regular stakeholders/ client calls during the onboarding journey.• The role is intended to operate with strong Functional and Technical expert, wider understanding of financials/markets/sector and Clientele types such as Institutional Clients/Financial Institutions/Corporate Clients to make the business and organisation successful• In this dynamic changing landscape of Financial Industry, be adapt and agile to the overall changes within in regulatory, other industry wide onboarding best practice. • Interpret regulatory/policy changes and oversee applicability of the same to their Book of work/Portfolios. Ability to establish action points arising out of the same and incorporate theimpact within laid down procedures• Engage with the various Partner teams effectively that aids seamless exchange and delivery of information• Assessing and prioritising work independently.• Strong and effective communication to relay updates, seek information and set expectation with Clients either via Phone call, Emails or Chats• Anticipate escalations’ prone scenarios and manage them proactively. Additionally, use such learnings as an important input to further enhance governance and controls within the Process• Ensure adherence to the Mandatory learning schedules to constantly upskill, imbibe future fit skills, drive their timely completion and demonstration of its applicability in on-job to enhance and drive Client and staff experience Show less * KYC profiling of Global clients (Banks/ Corporates/ NBFIs/ SPVs / Trusts/ Foundations) as per the Global MENAT KYC policies* Supporting the New Business team and responsible for the client onboarding process for KYC related activities* Liasioning with the onshore middle office in MENA for the onboarding requirements.* Acting as a Senior Analyst and assisting my current team members in comprehending the complexities and criticalities of different type of clients * Activities as a knowledge centre for working on various types of clients* Maintaining the SLAs for various clients* Maintaining a good rapport with the onshore, offshore and internal stakeholders including SMEs * Have been part of many cross training in multiple jurisdictions such as UK, UAE, Oman, Kuwait, Bahrain, Egypt and Qatar.* After being cross trained in March 2020 and starting working with the new jurisdictions have been the best Analyst for Q3 in 2020. Show less * KYC profiling of Global clients (Banks/ Corporates/ NBFIs/ SPVs / Trusts/ Foundations) as per the Global MENAT KYC policies* Supporting the New Business team and responsible for the client onboarding process for KYC related activities* Liasioning with the onshore middle office in MENA for the onboarding requirements.* Acting as a Senior Analyst and assisting my current team members in comprehending the complexities and criticalities of different type of clients * Activities as a knowledge centre for working on various types of clients* Maintaining the SLAs for various clients* Maintaining a good rapport with the onshore, offshore and internal stakeholders including SMEs * Have been part of many cross training in multiple jurisdictions such as UK, UAE, Oman, Kuwait, Bahrain, Egypt and Qatar.* After being cross trained in March 2020 and starting working with the new jurisdictions have been the best Analyst for Q3 in 2020. Show less * Confirmation of accuracy and completeness of the CDD profile* Ensure the adequate information is retained in the CDD profile to support the final Financial Crime Risk Rating and check for EDD if required along with the documents* Support the quality management process* Perform Quality Checks* Supporting learning process* Keeping quality level on the highest level* Following the changes and updates connected to the process* Co operate with production team, SME Team, site PQC leads, L&D, MI and policy team* Provide high quality service to all clients : onshore and offshore* Knowledge gap identification between different teams so that the optimum production can be obtained maintaining the quality standards at the highest level* Knowledge sharing between the teams* Attend regular meeting with Quality Assurance team, Compliance, Quality team and banking middle office teams to discuss the common key findings * Attend regular meeting with the quality assurance team to discuss key findings around quality and ensure the outcome dissemination across production teams Show less KYC profiling of Global clients (Banks/ NBFIs) as per the Global UK KYC policiesPeriodic renewals for Global banks Remediations Taking active roles FATCA and CRS projectsCoordinating and liasioning between different teams from Offshore and onshore locations (based at UK) for the documents required for periodic renewals mainly for the ID & V of clients.Circulating MIS for internal and central MIS teams based at onshore location which is in UK.Upgraded to a green lit KYC analyst for creating error free and maintaining quality profiles for the last 9 months• Received appreciation from Senior VP, VP, Head of KYCS and Senior stakeholders for completing a critical project within stipulated deadline of 2017 and for completing the second highest number of FIG profiles from Kolkata maintaining the quality aspectSPOC for HBUS uplifts and representing the entire FIG team from Kolkata. Attending to the weekly calls along with the onshore and offshore stakeholders and thereby maintaining the stiff deadline Show less

  • Subject Matter Expert - ICG

    Aug 2022 - now

  • Senior Case Manager - Financial Crime Compliance - Risk Operations

    Dec 2021 - Jul 2022

  • Senior Analyst Senior Case Manager - Financial Crime Compliance - Risk Operations

    Mar 2020 - Nov 2021

  • Production Quality Checker -Financial Crime Compliance - Risk Operations

    Oct 2018 - Mar 2020

  • Associate - Financial Crime Compliance - Risk Operations

    Aug 2015 - Sept 2018