Shanene Scott, MBA, BA, ADN, RN

Experience

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  Verizon Wireless

  Oct 2000 - Aug 2023

  Special Events Coordinator – 2008 to 2011• Created all email/calendar communication per company initiatives to promote engagement/ participation (above 80%).• Responsible for planning/ execution of employee recognition programs aligned with company initiatives and for communicating with management/ IMT for additional floor support as needed.• Streamlined the budget report process to maintain and monitor the supervisor budget for finance consultant to ensure The Special Events Team did not exceed budget allotment each month. Associate Director Champion – 2010 to 2011• Point of contact responsible for communicating training and shrinkage reports for Associate Directors (AD) and multiple supervisors to enhance employee awareness.• Partnered with AD team after recognizing gaps in performance and developed incentive plan that assisted with increasing performance of AD team from 8th place to 4th place within 7 weeks.• Successfully partnered with AD team to develop an execution plan for team incentives and competitions for assigned AD teams that align with call center metrics (NPS, FCR, etc.) based on results of needs assessment. User Acceptance Testing (UAT) - 2008• Complete Customer Proprietary Network Information (CPNI) to ensure customers’ authorized the change made on their account according to Federal Communications Commission (FCC) regulations.• Created tracking tool for team and worked with area consultants, analysts, and IT personnel to complete daily UAT workload by reporting potential ACSS system enhancements.• Process accounts and suspend reports to ensure compliance with Verizon Wireless regulations. Audit Team - 2004 to 2008• Point of contact for several auditing processes: (Repeat call audits and Correspondence project)• Processed data overage credit requests and trained employees on the correct submission process.• Audit timesheets and forwarded the appropriate corrective action to the attendance team when necessary. Show less

  • Home Based Agent

    Dec 2018 - Aug 2023

  • Customer Advocate

    Oct 2013 - Dec 2018

  • Coordinator of Business and Government Operations

    Aug 2011 - Sept 2013

  • Coordinator of Operations (Offline)

    Oct 2004 - Aug 2011

  • Senior Customer Service Representative

    Oct 2002 - Oct 2004

  • Respresentative

    Oct 2000 - Oct 2002
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  Sassy’s Devine Creations

  Jan 2018 - now

  Chief Executive Officer

  Please review our services on Facebook and Instagram

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  Kudzu Staffing

  Oct 2018 - now

  Nursing Roles and responsibilities Nursing roles and responsibilities

  • Registered Nurse

    Jan 2023 - now

  • Licensed Practical Nurse

    Oct 2018 - Jan 2023
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  Hospital

  Mar 2023 - now

  Registered Nurse

  Nursing role and responsibilities in a trauma setting