Moheen Patel

Experience

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  RHINO MACHINES PRIVATE LIMITED

  Sept 2020 - Sept 2020

  Customer Support Specialist / Web Developer

  • Developed, Deployed, and maintained the company's dynamic Ecommerce Website utilizing WordPress, WooCommerce, HTML, CSS and PHP.• Provided customer support by responding to their queries regarding issues with their Website, Plugins or Hosting services, via Chat, Email and Phone.• Troubleshooted and resolved complex technical issues related to their website’s functionality, database connectivity, and server configurations.• Provided technical support by assisting in adding new features to their WordPress website, by understanding their requirements, implementing the features, and ensuring its functionality on the website.• Managed Website’s user data using SQL, MySQL, and PhpMyAdmin, ensuring efficient storage and retrieval of critical information.• Conducted interactive training sessions and webinars to educate the customers on effectively using the website. Show less

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  Crest Data

  Oct 2020 - Aug 2023

  Site Reliability Engineer

  • Provided technical / customer support for Splunk Cloud customers including the US fortune 100 companies by responding to their inquiries via Chat, Email, Phone, Slack, Jira and Virtual meetings, providing timely and accurate solutions.• Collaborated closely with customers to translate their Splunk customization requests into actionable solutions utilizing Linux, AWS, Terraform, Jenkins, GitLab and Puppet, and handled 1500+ support Jira tickets for customization requests.• Troubleshooted and resolved complex technical issues by responding to reported incidents with cross-functional teams to minimize downtime, achieve timely resolutions and ensure high availability of customers’ Splunk Cloud environment.• Maintained adherence to SLAs and processes, collaborating with global teams across multiple time zones, ensuring seamless Splunk Cloud operations and customer satisfaction.• Documented any known or newly identified solutions to the customer issues by adding information to documents like runbooks and playbooks in Confluence, to improve the company's knowledge base to assist customers and support colleagues.• Worked in shifts in a 24x7 work environment to ensure Customer Splunk Cloud environment's stability and prompt issue resolution round the clock.• Trained and mentored 30+ junior team members, made them production ready, elevating their productivity and contributing to team growth and success.• Led a dynamic team of 6 members, orchestrating their roles and responsibilities to achieve targeted operational goals while fostering a collaborative atmosphere and ensuring individual growth and success. Show less

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  Solar Secure Solutions

  Oct 2023 - Apr 2024

  Data Scientist

  Developed a Hotel Booking Cancellation Prediction System using Machine Learning, which helps hoteliers accurately predict the likelihood of hotel room bookings being canceled, to enhance customer satisfaction and operational efficiency in the hospitality industry.• Utilized Python and its data science libraries, within Anaconda and Jupyter Notebook environments, for data cleaning, analysis, visualization and system development.• Organized, cleaned and imported data from Google Sheets / Microsoft Excel, to ensure data quality for effective data analysis.• Performed Data Cleaning and Preprocessing to remove duplicates, handle missing values, and transform data into suitable formats for analysis.• Performed Exploratory Data Analysis (EDA) using statistical techniques and data visualization tools to identify patterns, trends, and relationships within the data and gain valuable insights into the data.• Used Python libraries such as NumPy and Pandas for data manipulation, analysis and numerical computing and Matplotlib, Seaborn and Plotly for creating charts, graphs, and dashboards for data visualization.• Handled data outliers and implemented feature selection, feature encoding and mean encoding techniques to refine data for improved model performance and accuracy.• Used Python’s SciKit-Learn library for machine learning tasks such as model selection and evaluation to identify the most suitable algorithms for the prediction system.• Applied various machine learning algorithms including Logistic Regression, GaussianNB, KNeighborsClassifier, RandomForestClassifier, and DecisionTreeClassifier for predictive analysis.• Communicated findings and recommendations to stakeholders through reports and presentations, demonstrating strong communication skills. Show less