Karan Rao

Experience

• 

  Bimbo Canada

  Jan 2019 - Mar 2019

  Machine Operator

  • Set up, operated, and adjusted industrial machines• Observed gauges, computer printouts, and video monitors to ensure correct processing• Prepared products for distribution in areas such as wrapping, packaging, and shipping.• Checked product quality and adjusted as necessary

• 

  Walmart Canada

  Apr 2019 - now

  Store #3127 - 80M+ Sales- Leading the Foods team of 65+ associates and Responsible for smooth, efficient, and customer-focused Fresh Operations.- Supporting the Store Manager and managing store operations according to Company guidelines and driving profitable store sales.- As a member of the Store Management Team driving profitable sales through the achievement of sales and profit goals, budget management, and sales forecasts. Proactively analyzed sales/financial reports, and economic trends while controlling expenditures. Communicated sales results associates and guides interpretation of results- Lead Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the Foods and the Total Store. Driving engagement, recognizing and rewarding accomplishments, and providing opportunities for professional growth. - Demonstrating Company values by holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action. - Complied to all Company standards and procedures when handling all merchandise, including but not limited to alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as $250,000 per day. Show less Store #3127 - 80M+ Sales- Lead the E-Commerce team of 30+ associates and was Responsible for smooth, efficient, and customer focussed E-commerce Operations.- Was responsible for driving the Net Promotor Score metric over the company's goal.- Drove other metrics such as Mobile Check-in Time, On-time pick rates, and Order fulfillment rates measured by pre-subs and post-subs including the Daily-Shops and Mission-shop orders. - Created, with the balance of the Management Team, operational plans; priorities, and delegations and provided clear direction to Managers and Associates. Implemented new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee).- Demonstrated Company values by holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action. - Complied to all Company standards and procedures when handling all merchandise, including but not limited to alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as $250,000 per day. Show less Store #3127 - 80M+ Sales- Supported the Store Manager and managed store operations according to Company guidelines and drive profitable store sales.- As a member of the Store Management Team drove profitable sales through the achievement of sales and profit goals, budget management, and sales forecasts. Proactively analyzed sales/financial reports, and economic trends while controlling expenditures. Communicated sales results associates and guides interpretation of results- Created, with the balance of the Management Team, operational plans; priorities, and delegations and provided clear direction to Managers and Associates. Implemented new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee).- Lead Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drove engagement, recognizes and rewarded accomplishments, and provided opportunities for professional growth. - Demonstrated Company values by holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action. - Complied to all Company standards and procedures when handling all merchandise, including but not limited to alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as $250,000 per day. Show less Store #3127 - 80M+ Sales- Supported the Store Manager and managed store operations according to Company guidelines and drive profitable store sales.- As a member of the Store Management Team drove profitable sales through the achievement of sales and profit goals, budget management, and sales forecasts. Proactively analyzed sales/financial reports, and economic trends while controlling expenditures. Communicated sales results associates and guides interpretation of results- Created, with the balance of the Management Team, operational plans; priorities, and delegations and provided clear direction to Managers and Associates. Implemented new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee).- Lead Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drove engagement, recognizes and rewarded accomplishments, and provided opportunities for professional growth. - Demonstrated Company values by holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action. - Complied to all Company standards and procedures when handling all merchandise, including but not limited to alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as $250,000 per day. Show less Store #3127 - 80M+ Sales- Responsible for delivering a full zoned and well stocked consumables department along either seasonal relevancy to the opening management team and be customer ready for the store- Supported the Store Manager and managed store operations according to Company guidelines and drive profitable store sales.- As a member of the Store Management Team drove profitable sales through the achievement of sales and profit goals, budget management, and sales forecasts. Proactively analyzed sales/financial reports, and economic trends while controlling expenditures. Communicated sales results associates and guides interpretation of results- Created, with the balance of the Management Team, operational plans; priorities, and delegations and provided clear direction to Managers and Associates. Implemented new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee).- Lead Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drove engagement, recognizes and rewarded accomplishments, and provided opportunities for professional growth. - Demonstrated Company values by holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action. - Complied to all Company standards and procedures when handling all merchandise, including but not limited to alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as $250,000 per day. Show less Store #3127 - 80M+ Sales- Overlooked the fresh team of 45+ associates and responsible for smooth and efficient operation of all fresh department- Supported the Store Manager and managed store operations according to Company guidelines and drive profitable store sales.- As a member of the Store Management Team drove profitable sales through the achievement of sales and profit goals, budget management, and sales forecasts. Proactively analyzed sales/financial reports, and economic trends while controlling expenditures. Communicated sales results associates and guides interpretation of results- Created, with the balance of the Management Team, operational plans; priorities, and delegations and provided clear direction to Managers and Associates. Implemented new store programs according to Company direction, while evaluating effectiveness to achieve successful results specifically related to the (Front End or Back End or Fresh or Operations - specific area that the incumbent will oversee).- Lead Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drove engagement, recognizes and rewarded accomplishments, and provided opportunities for professional growth. - Demonstrated Company values by holding Associates accountable through timely, honest, specific, and respectful performance feedback and corrective and disciplinary action. - Complied to all Company standards and procedures when handling all merchandise, including but not limited to alcohol, ammunition, narcotics, and high-ticket. Ensures appropriate cash controls, handling as much as $250,000 per day. Show less Assisted in the leadership of the Fresh areas and department processes through a partnership with the Fresh Assistant Manager and ensured a high level of customer service and while ensuring task completion.- Provided excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues, and referring concerns where appropriate.- Assisted in providing direction and the coordination of task completion as per communicated priorities from the Food Assistant Manager and the Store Management Team.- Assessed the overall presentation of Fresh Departments and appearance, noting deficiencies for corrective action and executing merchandising display changes where required.- Delegated and followed up on the completion of daily Customer Availability Process tasks.- Supported with scheduling as needed.- Assigned Associates to support with coverage and availability tasks in all areas of the store.- Participated in the training and development of the Fresh Associates, and provides feedback as needed.- Contributed to a safe, clean, and hazard-free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris. Show less Provided customer service by offering assistance to meet the customer’s shopping needs by contributing to the overall processes for Online Grocery and Walmart.ca processes directly and through follow-up with OMNI Associates. Function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns.- Participated in the training and development of all OMNI Associates.- Completed Back Office Setup including Review of Future Grocery Order Summary; Grocery Order Daily Pickup Report; Confirmation of Daily Orders, Identification of Payment Exceptions, Identification of Picks, Determination of workload by commodity; Assignation of CFAs, Fills in Staging Whiteboards; Setting up of Handhelds/Printers for CFAs.- Completed daily picks, where necessary. Completed tasks of post-pick activities, such as clearing and setting Service Stations, Tote Cleaning, maintaining e-commerce cleaning standards, and ensuring the Back Office is NCO and ready for the next day.5. Lead by example greeting all customers in a polite and friendly manner and assisted by promoting products/services, locating merchandise and making purchase decisions. Show less Provided exceptional customer service and assisted in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty.- Zoning the department.- Rotating stock and checking for expired products.- Ensured the merchandise was properly signed and priced.- Adhering to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates.- Adhering to food safety and handling procedures and following sanitation and cleaning procedures.- Followed the proper procedures for; Ordering, clearance, markups/markdowns, signing/flagging/pricing/labels.- Ensured that the department was fully stocked with merchandise and ready for business.- Followed Health and Safety guidelines. Show less

  • Food Manager

    Sept 2023 - now

  • OMNI Assistant Manager

    Mar 2023 - Aug 2023

  • Customer Experience Front-end Assistant Manager

    Feb 2023 - Feb 2023

  • Customer Experience Assistant Manager

    Jan 2023 - Jan 2023

  • Cap 3 Assistant Manager

    Dec 2022 - Dec 2022

  • Fresh Assistant Manager

    Nov 2022 - Nov 2022

  • Day Support Lead

    Jul 2022 - Nov 2022

  • Ecommerce Operations Department Manager

    Feb 2022 - Jul 2022

  • Produce Associate

    Apr 2019 - Feb 2022
• 

  Business Owner

  Dec 2023 - now

  Business Owner/Operator