Sarah F.

Experience

• 

  Accenture Inc.

  Jul 2007 - Jun 2012

  • Responsible for activities assigned by the Accounts Payable Manager• Ensured both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)• Monitored statistics of Vendor Master Team performance and ensured that productivity and quality targets are being achieved• Acted as an escalation point for all Vendor Master related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again. • Communication with the client to ensure that the Vendor Master Team complies with the latest changes in the procedures. • Developed good client relationships and good relations with the colleagues. Ability to provide assistance to the staff• Actively seek opportunities for Continuous Improvement initiatives. • Complied with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to• Participated in the 1099 processing and timely updates• Assisted in duplicate identification and data cleansing of master data loads as part of integration activities. Show less • Processed vendor master data requests in a timely and accurate manner, ensuring policies, procedures and SLA’s are followed• Performed search on Client’s system for each new vendor set up request to avoid duplicate creation and advise requestor if the request would create a duplicate• Set up of new Vendors in the system’s master file based on Client’s approved request• Update Vendor’s information in the system based on Client’s approved request. Advised the requestor that Vendor is already created or updated in the system• Analyzed supplier data requests to ensure they are complete, IRS compliant, meet corporate mandates such as containing mandatory ACH banking information, and that data integrity is maintained (request is not a duplicate, syntax rules are applied, etc.)• Provided policy and procedures for required information for vendor setup and vendor information changes to requestors. • Performed Vendor Maintenance activities in accordance with the client’s Vendor Maintenance internal control procedures. Maintaining back ups for audit trail• Coordinated with appropriate persons to resolve issues on unreadable documents and/or questions on the request sent• Assisted Vendor Master Processors with questions and problems related to day-to-day vendor maintenance processing. Addresses most non-routine issues• Developed working relationships with counterparts/partner to ensure rapid research and response times• Performed special projects as assigned by Team Lead or Manager Show less • Processed PO and Non PO invoices by verifying transaction information and obtaining authorization of payment• Investigated and processed all invoices parked by the Invoice Processor• Analyzed vendor statements to ensure invoices are paid within contractual terms• Resolved and researched discrepancies between payments and customer invoice. Ensured concrete documentation of all resolutions provided by POC• Provided regular status report to the client of all issues received, pending, and resolved issues. • Answered queries from vendor and clients • Identified measures to enhance invoice processing and offered assistance to operation’s staff and suppliers as required.• Maintained compliance with established policies, SOX controls and company procedures. • Trained new employees on A/P systems, policies and procedure. Show less • Handled Store Door Detention account for each customer assigned• Contacted customers thru email and telephone to pursue payment of outstanding account balances, according to pre-defined timeframes and treatment strategies• Conducted the thorough research, reconciliation and analysis required to resolve all account disputes and non-payment issues (i.e misapplied payments, errors in contracts, and other discrepancies)• Ensured Accounts Receivable system data accurately reflects the latest account status, using detailed comments and collections codes (as needed)• Communicated resolution status of account issues to customers and secure payment as appropriate• Prepared and updated customers statement of account• Prepared request for write off of accounts that are unworkable to collect from the Customer• Prepared final demand letter to be sent to delinquent Customer• Responded to clients' queries in a timely manner Show less

  • Vendor Master Team Lead

    Dec 2011 - Jun 2012

  • Vendor Master Senior Processor to Vendor Master Jr. Team Lead

    Apr 2009 - Nov 2011

  • Accounts Payable Invoice Processor (SAP)

    Feb 2008 - Mar 2009

  • Collector

    Jul 2007 - Jan 2008
• 

  Mondelēz Business Service AP Pte – Ltd

  Jan 2013 - Jul 2015

  • Responsible for supervising day-to-day activities for the North America Direct & Indirect Spend Invoice Management Team, ensuring that overall delivery of services is within agreed KPIs and SLAs;• Provides direct support for the performance management and career development of the team;• Works with AP Manager and other AP Team Leads to identify and implement process efficiencies• Assist with orientation and training of new employees and provides regular feedback and coaching. • Documents, maintains, enforces and constantly improves AP SOX control points, procedures and standard policies• Collaborates with other team leaders within Procurement to ensure the efficiency of the area and the Procure2Pay process & system• Serves as an expert resource or go to person within the group• Coordinates meetings and gathers documentation for internal and external audits• Identify, build and develop successful relationships with key business stakeholders so as to ensure effective end to end processes• Perform other duties as required and/or directed by the AP Manager Show less • Handled and managed day to day operations• Measure and report daily metrics and reports like : SLA performance, productivity of analysts, time on production, volumes, backlogs, etc• Updated and tracked SOP ( Standard Operating Procedures) changes • Conducted process knowledge assessments : Tests / trainings / refreshers• Tracked changes in Vendor Master process and impact on upstream and downstream process• Conducted One-One discussion with team members and planning their career paths• Devised an Early Warning System (EWS) to track employee behavior and predict their likelihood of leaving• Acted as an escalation point of Vendor Master related issues • Analyzed error points to resolve issues• Managed relationship with Internal departments and stakeholders to ensure smooth and speedy resolution of Invoice exceptions • Interacted with supplier and Business Units on Vendor Master related queries• Managed and promoted High Performance Team• Performed the Data Owner Role in Regional Workflow Tool (RWF) Process• Worked closely with SAP Team/Master Data Team on all issues that are related to Vendor Master Data that effect transaction execution to include the testing (pre-load) of mass changes as required• RPS Approver (Restricted Part Screening)• Attended/Participated in Business Partner Master Data Governance meetings• Participated in Master Data related projects as needed• Participated in the 1099 processing and timely updates• Ensured that team validates W8/W9 form received either from the vendor or business units, before forwarding it to US tax team• Worked on Project Initiatives which requires Vendor Master Guidance and participation On shore Training to San Antonio, Texas for Tax Provision Project (July 27 to Aug 10, 2013) Show less

  • Invoice Management Team Lead – P2P North America

    May 2015 - Jul 2015

  • Vendor Master Team Lead - P2P North America

    Jan 2013 - Apr 2015
• 

  Accenture Inc.

  Aug 2015 - Aug 2016

  Invoice Processing Team Lead - P2P North America

  • Responsible for supervising day-to-day activities for the North America Direct & Indirect Spend Invoice Management Team, ensuring that overall delivery of services is within agreed KPIs and SLAs;• Provided direct support for the performance management and career development of the team;• Worked with AP Manager and other AP Team Leads to identify and implement process efficiency• Assisted with orientation and training of new employees and provides regular feedback and coaching. • Documented, maintained, enforced and improved AP SOX control points, procedures and standard policies• Collaborated with other team leaders within Procurement to ensure the efficiency of the area and the Procure to Pay (P2P) process & system• Served as an expert resource or go to person within the group• Coordinated meetings and gathered documentation for internal and external audits• Identified, built and developed successful relationships with key business stakeholders so as to ensure effective end to end processes• Performed other duties as required and/or directed by the AP Manager• Wave Lead of Reversed KT transition for Invoice Processing NA from Manila Deliver Center to Delhi Delivery Center • Reviewed process documentation and ensured that the documentation is updated• Reviewed and released of invoices with payment R block using MRBR transaction code Show less

• 

  United Laboratories, Inc. (UNILAB)

  Sept 2016 - Oct 2016

  Project Employee (Invoice Processing Lead - Finance)

  • Building and/or updating Standard Operating procedure for Invoice Processing Vendor Processes• Proposing process Service Level Agreements (SLA) and Key Performance Indicators (KPI) through process review and base lining exercise• Reviewing and validating Full Time Employee (FTE) headcount for Invoice Processing Vendor Team through time and motion study• Aligning propose Service level Agreements (SLA) and Key Performance Indicators (KPI) with project reviewers and stakeholders• Analyzing issues within Invoice Processing Vendor team for resolution• Identifying process improvement opportunities within Invoice Processing Vendor Team• Supporting SAP Functional Upgrade testing and training to ensure successful go live• Any other reasonable tasks that may be assigned to the Project Employee in relation to the project Show less

• 

  Scrubbed.net Global Services

  Mar 2017 - Jul 2018

  Accounting Manager

  • Assist in month-end closing with timely and accurate posting of entries, such as Prepaid, Depreciation, Investor’s Interest, overhead allocation to subsidiaries, Investment and bank account reconciliations• Improve, implement, and document compliance processes• Provide support to Loan Servicing and reconcile loan activities between Nortridge and NAV databases• Monitor and approve accounts payable and post transactions prepared by Staff Accountants• Provide reporting/support as requested by other departments• Perform additional duties as assigned• Perform duties as required for successful completion of annual audits and tax filings• Check for incoming wires on a daily basis and notify appropriate department• Review and approve reconciled bank reconciliation worksheet• Create and review process documentation Show less

• 

  BHP

  Oct 2018 - now

  •Integrity and Governance: Accountable for the integrity, governance and control environment of global Finance transactional and reporting processes and systems to deliver accurate financial statements.•Process and Technology Changes: Accountable to validate, prioritize, endorse, design, deploy and manage change for process and technology improvements and act as the conduit between Technology and Finance.•Improvement: Provides process excellence input for the design and delivery of large, complex global projects for Finance and other global functions.•Capability: Build process and technology capability across the Finance teams by governing a sustainable program. Show less •Ensure that the Finance Payments activities are performed in a timely, accurate and effective manner and facilitate informed business decisions and meet compliance requirements•Direct and coach team to ensure that team targets are achieved and personal technical skills continue to develop•Lead the team by setting expectations, developing competencies, evaluating and managing performance•Provide technical process development to team members•Identify and managed the process and transactional risks and provide input into planning and actioning risk assessments•Work collaboratively with other Team Leads to ensure global process standardization•Identify and implement process simplification and productivity measures Show less

  • Principal Finance Functional Integrity

    Jul 2022 - now

  • Finance Payments Lead

    Oct 2018 - Jul 2022