Brenna McCarty‐Terranova

Experience

• 

  People’s United Bank

  Nov 2011 - Oct 2013

  Senior Customer Service Representative

  Scheduled staffing for the main branch.Pulled daily branch reports. Processed quarterly Vault and ATM audits with a zero error rate. Maintained balancing record with 100% rate of accuracy.Open and closed various accounts. Handled various accounting transactions. Coordinated daily cash reconciliation at a high-volume location.Prepared, sorted, and distributed BIP reports to appropriate branches.Maintained friendly and professional customer interactions.

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  Legal Sea Foods

  Sept 2013 - Jun 2015

  Server

  Provided excellent table service by ability to work in a fast pace environment.Consistently provided professional, friendly and engaging service by displaying enthusiasm and knowledge about the restaurant’s menu and products. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Developed and maintained positive working relationships with others to reach business goals.Responsible for opening and closing of restaurantManaged co-workers as Head Server. Responsible for supervision of accuracy and quality of work of fellow co-workers. Show less

• 

  Bertucci's

  Oct 2014 - May 2015

  Bartender

  Responsible for complete guest satisfactionMaintained updated knowledge of all menu items, specials, liquor brands, beers and non-alcoholic selections.Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishesSet up bar for operation, obtained cash bank and stocked the service bar.

• 

  Linkage, Inc.

  Jun 2015 - Feb 2018

  Event Operations Coordinator

  Update & maintain the Salesforce, EventLink, and Professional Services Automation systems for role-related activities.Quality assurance on all client-facing materials that are created via the Operations Function area.Management of vendor relationships.Controlling quality of internal & external client experience.Assist PM's with project evaluations and assessment of results.Support the Assessments group in launching, monitoring, printing, & binding reports for PRO's and Global Programs.Support the PM team with assistance in shipping client specific materials.Provide timely and accurate information to all Linkage clients.Assist event team with CRM and other platform data support prior to on-site events.Manage client partnerships and sponsorship for our Institutes. Assist team with creating, printing, and shipping client facing documentation for our Institute programs.Run on-site attendee logistics and operations for all Institute programs.Update and manage Year of Learning on-line platform.Create and run operations and logistics reports for all Global Program events.Create and update client-facing attendee portals for all Global Programs.Manage and send product specific client communications. Show less

• 

  Wilson's Farm

  Sept 2020 - Apr 2021

  Assistant Bakery Manager

  Customer service, problem-solving/resolution and escalation as neededAssist customers with selecting bakery products - special attention given to taking our custom cake orders and providing accurate detailed information to meet/exceed the customer's expectation.Review daily/weekly/seasonal inventory of bakery productsPlace orders with assigned vendorsEnsure pricing and accuracy of pricing of products occurs prior to stockingRotation of product to ensure freshness and expiration code complianceDisplay planning with Retail Bakery Manager and coordination with other departmentsProvide positive customer interactions in a friendly and helpful manner at all timesLead staff members, especially in the absence of Retail Bakery Manager, to communicate with staff (by phone, in-person) – clearly understand any changes to their workEnsure rest/meal breaks are taken by staff, keeping in mind those needed to keep customer flow availability (sick calls, coverage, scheduling changes.)Oversee and perform general clean up, organizing of department display/shelf area to maintain neat appearanceOther related tasks as assigned by Retail Bakery Manager Show less

• 

  Andover Country Club

  Oct 2021 - Apr 2023

  Event Manager
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  Gourmet Caterers

  Apr 2023 - Jan 2024

  Event Producer
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  Nxtevent - Boston Born, World Inspired! The Boston DMC + Event Team

  Jan 2024 - now

  • Senior Manager, Event Program & Account Operations

    Oct 2024 - now

  • Event Program & Account Operations Manager

    Jan 2024 - Oct 2024