Alejandra Álamo Benítez

Experience

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  IBM Global Services

  May 2002 - Nov 2004

  Consultant SAP-MM/SD/PP/PSCD

  - Implementation of SAP-PP module in Coca-Cola Dominican Republic (Refrescos Nacionales), as junior consultant.- Lead for the implementation of MM and PSCD modules in Municipality of Guaynabo in Puerto Rico.- Implementation lead of MM module in Almacenes Éxito in Colombia (biggest Retail company in Colombia).

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  Accenture

  Feb 2005 - Oct 2007

  Consultant senior

  Implementation of diverse projects in major Telecommunication customers:- Telefónica de España (Biggest telecommunications company in Spain): SAP MM and WM maintenance enhancement projects.- Vodafone: global project for SAP implementation of MM, design and implementation in UK for the model that was afterwards rolled-out worldwide to Vodafone business units.

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  Kraft Foods España

  Nov 2007 - Nov 2010

  Manager Methods & Applications Iberia

  Leading Spain and Portugal Customer Service and Logistics (CS&L) business on implementation of harmonisation and integration projects: - Integration of CS&L organisation Kraft Iberia within the European Operating Model (EOC).- Integration of Biscuits organisation within Kraft Foods for Portugal and collaboration on the integration for Spain.- Global Data Synchronisation Network (GDSN) for Spain and Portugal.- Business to Business (B2B platform) implementation for CS&L EDI messages in Spain and Portugal: Invoices, Orders, Payment Advices, etc.- Build and lead Master Data team within Iberian organisation: Products, Customers, Pricing conditions.- Committee member of GS1 Aecoc organisation in Spain, representing Kraft Foods Spain. Show less

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  Kraft Foods Europe

  Nov 2010 - Jul 2012

  - Leading Order to Cash functional team in the integration of Cadbury France into Kraft Foods.- Implementing of European Operating Company model on European biscuits business for Order to Cash functional area. - Integrating with teams and stakeholders within CS&L scope (Logistic Operations, Product Supply, Master Data) and with Finance for harmonised processes, compliant with the model.- Leading both functional central and local OTC teams and integration with system teams.- Raising and addressing status, risks and issues. - Running the different stages of the project: in country validation sessions, scope design and sign-off, implementation, tests, training, go-live and support. - Improving processes implemented: SAP SD flows for Ocean Indies and Antille Guyanne, SAP Webshop tool for sample purchases departments in France, Dispute Management for Benelux, UK/England and Italy.This was a very successfull project, recognised within the organisation as such, with no businness disruption and good results where improvements to the OTC processes were implemented. Show less Leading the integration of Kraft Foods with Cadbury business in Europe, focused in:- Product Supply implementation with APO for European countries within the scope: UK/Ireland, Spain, Portugal, Greece, Italy, Benelux, DACH, Nordics.- SAP Business Intelligence (BI) reports implementation within Product Supply, integrated with APO-PS and DP.- Intercompany/Intracompany CS&L sales and exports, framed within European Operating Company model.The project was recognised as successful and there were no bussiness disruptions in Product Supply, BI reports or intercompany sales and exports. Show less

  • Manager and Lead Order to Cash in the project for the integration with Cadbury France (D1W2)

    Sept 2011 - Jul 2012

  • Manager Integration Product Supply/APO in the project for the integration with Cadbury (D1)

    Nov 2010 - Aug 2011
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  Mondelēz International

  Aug 2012 - now

  Leading the global transformation of Order to Cash processes through the implementation of S4H integrated with o9, from business perspective. Responsible for defining the Global Business Blueprint, harmonizing processes and technology, and embedding best practices to drive efficiency, agility, and innovation at scale.Key responsibilities include owning the OTC global template, managing governance, driving change management, and ensuring alignment with strategic objectives. Ensure end-to-end integration of function-related modules, process optimization, and the transition to AI-ready, dynamic capabilities. Show less As Order to Bill Lead for Europe, I successfully drove process excellence, KPI standardization, and digital transformation across the region. Key achievements include introducing Invoice Accuracy as a x-functional KPI, establishing calculation standards, implementing annual target and root cause analysis processes, and delivering enhancements and process / system toolkits that significantly improved efficiency and governance. I led transformative projects such as order automation implementation and no-touch orders, optimizing order management through innovative, touchless, rule-based processes. My focus on best practices and automation fostered a culture of continuous improvement and operational excellence, bridging business and IT to deliver sustainable value. A standout highlight was leading the pilot and design rollout of the AS&OE solution in collaboration with o9, co-designing and co-developing cutting-edge AI and ML technology. This innovative project redefined order fulfillment processes and became a flagship product that o9 now offers to other clients. Show less - Leading and managing Customer Service projects and initiatives at European level, including Mondelez Business Services process design and implementation.- Driving productivities by reducing variations via the design and implementation of best practices and optimised process blueprints. - Implementing and leveraging Customer Service process simplification, outsourcing and automation.- Leading the design, implementation and monitoring of Customer Service KPIs / SLAs, targets and reports dashboards.- Supporting Customer Service Operations in the countries and leveraging performance by facilitating main indicators monitoring, prioritization of requirements, issue root / cause analysis and action plans.- Designing as part of Centre of Excellence Europe, the global Order to Cash business processes blueprint, based on best practices to implement world wide Show less - Leading Customer Service and Logistics in the project for implementation of European Operating Company model for Central European countries: Poland, Hungary, Lithuania, Czech Republic, Slovakia and Bulgaria. Teams managed within scope: Order to Cash, Master Data, Logistics Operations, Product Supply, Materials Management and BI reports for PS and Materials Management.- Leading Order to Cash area within the same project. Implementation of EOC model for all the mentioned countries and SAP-OTC module and processes for Bulgaria. - Managing both functional central and local teams and integration with system teams.- Managing the integration with other teams with strong links with CS&L: Finance, Procurement, Production Planning and Execution, Systems. - Raising and addressing status, risks and issues. - Running the different stages of the project: in country validation sessions, scope design and sign-off, implementation, tests, training, go-live and support. Show less

  • Global Order to Cash Business Transformation Lead

    Jun 2024 - now

  • Order to Bill Lead Europe

    Apr 2022 - May 2024

  • Customer Service Lead Europe

    Apr 2015 - Mar 2022

  • OTC Lead of Transformation projects (JDE Coffee separation / joint venture integration C&G)

    Aug 2014 - Mar 2015

  • Manager and Lead CS&L and OTC in the project for the integration of Central Europe (Bridge 1 & 2)

    Aug 2012 - Jul 2014