Robert Cruickshank

Experience

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  Russell Hobbis Architects

  Nov 2008 - Jul 2009

  Clerical Assistant

  - Maintaining excellent organisation of company archives- Ensuring accurate and precise notes of meetings with clients and contractors- Documenting and photographing progress while on site visits accompanying the lead architect

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  Brand Planet

  Nov 2013 - Nov 2013

  Event Team Member
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  Lewis' Deli

  Mar 2014 - Apr 2014

  Kitchen Assistant/Waiter
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  Waterstones

  Jul 2016 - Oct 2021

  Using Atlas and Phoenix to order new stock and maintain existing stock levels for up to seven stores in the West Midlands with greatly varying customer bases.- Analysing sales and publication data- Ordering stock based upon these data to strict, daily deadlines- Maintaining an efficient and cost-effective stock level to sales balance- Considering supply chain workload and lead-time- Implementing store and company sales campaigns- Tailoring the content of each order to the particular store- Maintaining authority and range of stock through constant investigation and curiosity Show less The following are responsibilities addition to my duties as a Bookseller:- Providing excellent and tailored customer service- Managing the History and Travel departments requiring constant adaptation to trends in the market through effective sales analysis, wider consumer trends analysis, and customer interaction,- Liaising with store management to ensure synchronisation of sales campaigns so that they mutually support one another to maximise sales,- Maintaining constant communication with the Regional Commercial Manager about future sales campaigns and new releases,- Managing, booking in and handling deliveries of stock ensuring high levels of organisation and efficiency,- Training and supervising new and temporary staff members, particularly over peak periods,- Handling loss prevention issues, particularly the utilisation of CCTV and liaising with City Centre Loss Prevention Officers and the Police. Show less - Maintaining an attractive and intuitive environment for customers to feel welcomed and inquisitive- Designing and creating new displays to attract customers, liven the atmosphere of the store and encourage sales,- Event Management for over 100 people including; Book Signings Book Launches Private events- Recommending books to customers and helping them explore new things,- Taking control of the stock levels- Working knowledge of Phoenix and WebPhoenix- Level 2 Award for Food Safety in Catering Show less

  • Deputy Regional Commercial Manager

    Mar 2019 - Oct 2021

  • Senior Bookseller

    Feb 2018 - Oct 2021

  • Bookseller

    Jul 2016 - Feb 2018
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  Prospect Magazine

  Oct 2016 - Oct 2016

  Production Assistant

  - Work experience placement with the editorial team- Shadowed the editorial team as they planned, discussed, researched, drafted, edited, and published pieces both for the printed magazine and for online- Performed research on potential articles to gauge how the magazine should approach the topic at hand- Successfully fact-checked numerous articles and provided feedback to the editorial team

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  WMG, University of Warwick

  Oct 2021 - Sept 2024

  HR Assistant - Training & Development

  - Organising, scheduling, and promoting internal and external training for WMG staff and post-graduates both in advance and ad-hoc using a variety of communication media (Outlook, Teams, telephone and face to face),- Maintaining accurate, discrete and user-friendly staff training records on Microsoft Excel,- Liaising with supplier and customer to ensure delivery of training and to maintain positive relationships,- Approving timesheet claims for training trough STP,- Raising requisitions through SAP,- Researching and seeking training and development opportunities to offer to colleagues at all different grades,- Gathering quantitative and qualitative feedback from training and development opportunities, analysing them and creating reports for key stakeholders using Microsoft Word,- Providing administrative support and data collection for departmental Academic Promotions including minute taking and liaising with all key stakeholders,- Actively contributing to the department's Athena SWAN applications by collating data and building reports,- Aiding in the recruitment of post-graduates for the WMG Graduate Scheme,- Administration of the annual performance reviews for all WMG staff,- Supporting the HR team with recruitment interview challenges and investigations- Ensuring the department wide completion of mandatory compliance training. Managing the communication, data collection, scheduling and coordination of this task, In January 2022 I was awarded the WMG Values in Action Award in the Professional & Respectful category, being nominated by my colleagues Show less

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  University of Glasgow

  Sept 2024 - now

  Administrative Assistant

  Information Services Resource Team