Abhishek G.

Experience

• 

  Grail Research

  Jul 2007 - Sept 2008

  Analyst

  Responsible leading market research / competitor & industry insights that identifies opportunity and answers key strategic questionsLed study to evaluate launch of silica manufacturing in Middle East by a global major

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  I3 Consulting Private Ltd.

  Sept 2008 - Sept 2012

  Engagement Manager

  Led consulting engagement by managing team of upto 5 members and managed projects worth US$600k a year. Headed problem scoping, project planning, problem solving, hypothesis based research / analysis, primary / secondary, data analytics, formulate & recommend solutions, implementation plan & execute plan as neededSet-up a new service live for i3C on 'process excellence' & developed knowledge/team for the same in partnership with E&Y leading to 15% revenue contribution in 2 years. Worked on diverse range of business issues across retail, BFSI, real estate and manufacturing industry. Extensively traveled outside India for project delivery. Domain expertise: Strategy, operation excellence, digital transformation, due diligence, benchmarking, cost control and change management Show less

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  TechnoServe

  Oct 2012 - Jan 2014

  Fellow

  Responsible for project planning and on the ground project implementation for leading non-profit agencies - USAID and World Bank. Worked as business mentor to portfolio of 9 micro entrepreneurs to launch / scale their businesses. Coached to create business plans, defined goals, marketing, get initial clients, make CAPEX/ hiring decisions, and manage financials. Facilitated launch of 3 new businesses and scaled remaining business with 100% top-line growth & created role model / entrepreneurship network in the community Show less

• 

  Indian Institute of Management, Calcutta

  Apr 2014 - Mar 2015

  Executive MBA

  General management

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  Snapdeal

  May 2015 - Mar 2017

  Senior Manager - Technology (Product management & business excellence)

  Led product management & cross functional programs to improve customer NPS & reduce customer & seller risk. Worked across product features on buying experience, seller ecosystem, supply chain management, content & catalogue system1. Boosted assortment by 30% through benchmarking, new bulk cataloguing product features targeting importers / quick listing; set target & governance for 100+ BD / ops team with the new tool 2. Reduced customer returns by 2% basis point through QAAS (quality as a service) product platform & integrated it across supply chain3. Launched user & device based profiling & bulk purchase check feature in order management platform to reduce the cash burn by 2 cr per month (seller risk)4. Enhanced risk control measures by putting customer blacklist, cash on delivery restrictions, return restriction and refund restrictions Show less

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  OneAssist Consumer Solutions

  Apr 2017 - now

  Responsible to drive tech solution for growth, merchant acquisition, customer NPS, partnership & alliances, build new revenue streams, digital transformation & AI/ML based process automation, & customer retentionLed >Rs.100 Cr+ top line contribution through multiple technology led products (e-commerce on web/app, on demand repair, new category - home / lifestyle / furniture, renewal automation, API product suite and B2B integrations, in-warranty service product, assured buyback / trade-in, identity theft protection, subscription based product, Avatar - shopify plugin)Led >70 customer NPS through claim filing / tracking digitisation, service workflow automation, diversity service types, chatbot, feedback management / analytics driven initiatives etc. Show less

  • Vice President - Product Management Technology

    Apr 2023 - now

  • Assistant Vice President - Product Management Technology

    Jul 2020 - Apr 2023

  • Principal Product Manager Technology

    Apr 2017 - Jul 2020