Ajifa Peters

Experience

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  Dewdrops cakes bake Factory

  Oct 2019 - Jun 2020

  Customer Service Representative

  -Responded to customer request for product, services and company information accurately and efficiently.-Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.-Performed detailed analysis of customer data to identify trends and opportunities.-Exceeded sales target by 70% by maintaining a robust knowledge of product offerings and assessing customers needs.

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  Skytravels

  Aug 2020 - Sept 2022

  Customer Experience Officer

  -Responded to clients requests, offering excellent support and tailored recommendations to address needs.-Updated account information to maintain customer records.-Conducted clients research to identify opportunities that improved the overall customer experience for customers.-Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores to at least 60%.

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  Brij.World

  Feb 2022 - Mar 2023

  Digital Marketer

  -Developed and executed comprehensive digital marketing strategies to drive brand awareness and generate leads. -Managed social media channels, optimized content for SEO, and monitored campaign performance using analytics tools. -Analyzed customer data and market trends to identify growth opportunities and optimize marketing efforts. -Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.

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  Perfect Trust Cosmetics Ltd

  Nov 2023 - Jan 2025

  E-commerce Manager