Ajifa Peters

Ajifa Peters

Customer Service Representative

Followers of Ajifa Peters605 followers
location of Ajifa PetersLagos, Lagos State, Nigeria

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  • Timeline

  • About me

    E-commerce Manager | Digital Marketing & Social Media Strategist | Customer Experience Specialist | Virtual Assistant | Driving Growth with Data-Driven Strategies & Customer-Centric Solutions.

  • Education

    • University of Ilorin

      -
      Bachelors Mass Communication/Media Studies
  • Experience

    • Dewdrops cakes bake Factory

      Oct 2019 - Jun 2020
      Customer Service Representative

      -Responded to customer request for product, services and company information accurately and efficiently.-Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.-Performed detailed analysis of customer data to identify trends and opportunities.-Exceeded sales target by 70% by maintaining a robust knowledge of product offerings and assessing customers needs.

    • Skytravels

      Aug 2020 - Sept 2022
      Customer Experience Officer

      -Responded to clients requests, offering excellent support and tailored recommendations to address needs.-Updated account information to maintain customer records.-Conducted clients research to identify opportunities that improved the overall customer experience for customers.-Monitored performance metrics such as customer experience surveys to increase customer satisfaction scores to at least 60%.

    • Brij.World

      Feb 2022 - Mar 2023
      Digital Marketer

      -Developed and executed comprehensive digital marketing strategies to drive brand awareness and generate leads. -Managed social media channels, optimized content for SEO, and monitored campaign performance using analytics tools. -Analyzed customer data and market trends to identify growth opportunities and optimize marketing efforts. -Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.

    • Perfect Trust Cosmetics Ltd

      Nov 2023 - Jan 2025
      E-commerce Manager
  • Licenses & Certifications