Bhavin Chokshi

Experience

• 

  Vonage

  Feb 2005 - Apr 2015

  Was promoted to Team lead within 6 months being escalation specialist

  • Payment Processing Supervisor, Revenue Operations

    Apr 2010 - Apr 2015

  • Customer Care/Retention Supervisor, Customer Experience Operations

    Mar 2006 - Mar 2010

  • Billing Specialist/Team Lead, Customer Billing/Experience Operations

    Feb 2005 - Feb 2006
• 

  Hewlett Packard Enterprise

  Jan 2016 - Mar 2017

  Provider Services Contact Center Supervisor

  Worked under same contract with merger of HPE and CSC which became DXC and now Gainwell. Fiscal Agent for Florida Medicaid. Managed Onsite/Offsite Call Center Operations for Claim inquiries/payment escalations/EOBs/Remittance Advices from providers. Assisted with escalations and enrollment inquiries as needed. Set up call center operations at Gainwell Arkansas site.

• 

  DXC Technology

  Apr 2017 - Sept 2020

  Worked under same contract with merger of HPE and CSC which became DXC. Fiscal Agent for Florida Medicaid. Managed 8 different units including Claims Resolutions/Adjustments, Mailroom, Print Operations, Buy-In, File Maintenance, Data Capture/OCR process Worked under same contract with merger of HPE and CSC which became DXC Fiscal Agent for Florida Medicaid. Managed Onsite/Offsite Call Center Operations for Claim inquiries/payment escalations/EOBs/Remittance Advices from providers. Assisted with escalations and enrollment inquiries as needed. Set up call center operations at Gainwell Arkansas site.

  • Claims Manager

    Apr 2019 - Sept 2020

  • Provider Services Contact Center Supervisor

    Apr 2017 - Mar 2019
• 

  Gainwell Technologies

  Oct 2020 - now

  Claims/EDI Manager

  Worked under same contract with DXC Technology sale to Veritas capital, Creating Gainwell TechnologiesFiscal Agent for Florida Medicaid. Managed 8 different units including EDI Operations, Claims Resolutions/Adjustments, Mailroom, Print Operations, Buy-In, File Maintenance, Data Capture/OCR process