Pete Cedeno

Experience

• 

  Best Buy

  Mar 1994 - Feb 2015

  Best Buy is a leading provider of technology products, services and solutions that serves 1.5 billion consumers, small business owners, and educators per year.In my role, I was honored to lead and motivate 120 employees in merchandising, inventory, operations, services, customer service, HR, safety, and sales to achieve annual revenues of $35MM while inspiring customer loyalty and driving employee satisfaction.Selected Achievements:* Recognized as General Manager Specialty Coach for promoting excellence among the GM peer group.* Consistently improved company ranking to reach #1 store in Best Buy for 2014, up from #12 in 2013 and #23 in 2012.* Top Ten Store in Best Buy for the year in Employee Engagement (eVoice) 2012, 2013, and 2014.*#1 Store in Best Buy for 2014 Q4 President’s Club Show less

  • Retail Store General Manager

    May 2009 - Feb 2015

  • District Business Manager

    Dec 2007 - May 2009

  • District Services Manager

    Mar 2006 - Nov 2007

  • District Services Manager

    Mar 1994 - Nov 2007
• 

  Apple

  Feb 2015 - Jan 2019

  Senior Manager

  As the Senior Manager I: -provided strategic direction to a $50M+ location operating across 5 different business areas. -worked diligently to engage and improve talent by creating an effective recruiting and on-boarding processes that developed a sales force that works with hundreds of thousands of customers per year.-Developed other leaders to inspire top performance from their teams.-Monitored multiple lines (Training, Merchandising,Operations, Sales, and Repair) within the store to achieve operational objectives and world class business results. -Led a 120+ sales and customer support teams by example, finding solutions to create and maintain a high level of customer focus.-Was knowledgeable about the industry and by keeping up to date about competitors and trends. -Developing strong relationships with our store teams and with customers, to create an environment that enhanced loyalty for Apple products and services.Selected Achievements:* Ovation Award for Net Promoter Score (NPS) in 2016.* Increased revenue and accessory sales YOY for 4 straight years.* Increased subscription services YOY for 4 straight years. Show less

• 

  Bank of America

  Jun 2019 - now

  Financial Center Manager

  Team Leader Focused on: -Drive sales and operational excellence through engaging staff on business strategy and performance results-Drive client relationship management and assist with sales and sales leadership. -Proactively identify and manage risk in business, product and service transactions. -Successfully resolve customer issues and escalations in a timely and professionalmanner.-Drive associate performance through active and continuous coaching, continuededucation and performance planning. Show less