Ishan Baidhya

Experience

• 

  Cypher Technology Pvt. Ltd.

  Aug 2013 - Jan 2022

  • Led a cross-functional team of engineers, designers, and developers, ensuring project milestones were met on time and within budget.• Mentored team members, fostering skill growth and enhancing productivity through regular training sessions and performance reviews.• Acted as a bridge between different departments, mostly the operations and production.• Developed and implemented technical strategies to improve system performance, scalability, and reliability, increasing efficiency.• Developed documentation, such as system and network diagrams, maintenance reports, planning sheets, and presentations using various tools like Visio, Excel, PowerPoint, etc.• Oversaw the end-to-end lifecycle of technical projects, from planning and execution to delivery, utilizing methodologies like Agile and Scrum• Analyzed the technical needs and specifications of the customer with those of the company's product. Show less • Designed, configured, and implemented overall IT infrastructure, including Network, System, and Backup architecture according to the customer requirements.• Configured and maintained Data Center (DC)- Disaster Recovery (DR) architecture for clients to prevent any unexpected disasters and data loss in a VMware vSphere environment.• Performed Data Center migration and implemented real-time data replication using various virtualization OEMs like VMware, Hyper V, Citrix, etc.• Configured, implemented, and maintained Windows Server systems including DNS, DHCP, Active Directory, Group Policies, WSUS, and Hyper-V.• Create, modify, and delete user accounts as needed. Manage user profiles, access permissions, and group memberships to ensure proper access control using Microsoft's Active Directory Services Interface.• Configured and managed Windows and Linux servers like CentOS, Red Hat, Windows Servers, etc.• Monitored IT infrastructures, Data backups, and Network functionality using different monitoring tools like Nagios, PRTG, and Zabbix.• Configured core Network, including firewalls, switches, access points, etc., and implemented the required policies like web and app filter, and quota management in different OEMs like Fortinet, Sophos, Cisco, etc.• Created and implemented policies to ensure the security of the data on both on-premises and cloud systems. Show less • Provided technical support regarding workstation and endpoint devices and troubleshooting.• Performed regular upkeep activities including disk defragmentation, backups, and virus inspections.• Configured firewalls, routers, and switches to optimize the performance of the network.• Recovered data from faulty corrupted disks which were in an array in the RAID controller.• Configured Servers and storage in different RAID levels according to the client's requirements.• Configured and installed different Antivirus and EDR (McAfee, Bitdefender, CrowdStrike, Kaspersky, etc.) centrally throughout the organization using the central console.• Created different log reports, including system maintenance reports (SMR), Annual maintenance reports (AMR), etc.• Visited customer sites occasionally to verify if all the IT infrastructure is in optimal stage and provide suggestions if any. Show less

  • Technical Manager

    Jun 2019 - Jan 2022

  • System Administrator

    Mar 2016 - May 2019

  • Technical Support Specialist

    Aug 2013 - Feb 2016
• 

  The Home Depot Canada

  Feb 2023 - now

  Department Manager

  • Collaborated with Stakeholders to improve inter-departmental communication and streamline cross-functional processes.• Conducted regular performance reviews, providing constructive feedback and mentoring team members to achieve career development goals.• Developed and maintained strong relationships with customers as well as vendors addressing concerns promptly and ensuring a high level of customer and vendor loyalty.• Directed teams providing clear guidance and fostering a collaborative work environment.• Helped many vendors and clients to get orders on time by communicating with different vendors like Milwaukee, Shaw, Décor precast, etc. • Implemented effective training programs resulting in an increase in team productivity within the first quarter.• Conducted regular SWOT and Report analyses to identify areas for improvement and implemented targeted action plans.• Implemented cost-saving measures without compromising quality, resulting in improved profitability. Show less