Jins Varghese

Experience

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  Tata Tele Business Services

  May 2004 - Jan 2005

  Senior Executive

  Appointing channel partners for all the business verticals of the company which was a new entrant in the telecommunications sector and managing the retail outlets of the company with the team of channel partners.• Launched TATA TELESERVICES in 4 cities of Central Gujarat, India.• Appointed channel partners for all the 3 telecom businesses of TATA TELESERVICES (prepaid, postpaid and pay telephone booth) as per the requirement of the company.

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  Airtel

  Jan 2005 - Mar 2007

  Assistant Manager

  Servicing of the hundreds of retail outlets for sales and marketing of company products with the help of my team to ensure growth in market share and brand recall.• Managing complete supply chain of ordering, distribution and sales of telecom products of the company with the help of the network of channel partners.• Managing the claims and disbursement of channel partners and meeting their training needs other than meeting the compliance needs as laid down by TRAI (Telecom Regulatory Authority Of India).Took promotion as an Assistant Manager, within 2 years of joining with highest possible appraisal rating ‘Exceptional Contributor’ (EC). Show less

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  Max Life Insurance Company Limited

  Mar 2007 - Jan 2011

  Associate Partner

  Having joined as Manager Sales, my span of duties included team (business partner) recruitment by selecting successful people from different walks of life, training and developing them and helping them to be successful business partners for the company. I was in charge of recruitment for the city and my primary job was to recruit good business partners for the expansion and development of my company’s fast growing network.Got promoted as Associate Partner within 18 months and have a team of 7 Sales Managers reporting to me. I am responsible for their development and growth. As a mentor to my team I am involved in their personal grooming and development to ensure that the best in them is brought out and so that they achieve their goals. • Managing team’s prospecting and recruitment pipeline for recruitment of quality financial advisors. Provided required on field support, imparting industry knowledge and education on proper paperwork for policy enforcement.• Ensuring servicing and renewal of policies sold whilst training and developing ‘Agency Sales’ team to meet and or exceed predetermined sales and customer service targets.As an AP, I have all the administrative and business responsibilities of a branch head. I am treated like an independent SBU (Strategic Business Unit) by the company. As a part of the Office Leadership Team, I am responsible for execution of all the decisions pertaining to successful running of the office.I have been instrumental in setting up a new branch with 17 Sales Managers. My role demands classroom coaching of the fundamentals of life insurance as well as demonstration in the field as the need of the hour may be.I am accountable for all the vital parameters of business such as New Business, Team Activation, Recruitment and Renewals. Show less

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  Aditya Birla Sun Life Insurance

  Jan 2011 - Oct 2011

  Branch Manager

  Responsible for managing affairs of the branch with a team of managers, customer service and underwriting professionals for new and existing customers of life insurance business in line with company expectations. Compliance management and training to keep doing business the right way in a highly regulated industry keeping customer satisfaction high was the key outcome expected.• Achieving new financial advisor licenses and activation targets to meet Annual Operating Plan (AOP) of new insurance revenue generation and renewal by ensuring proper training, hand holding and on field support of my team of 13 sales managers and 2 support executives.• Monitoring sales revenue and expense and initiating corrective action where required, which included hiring, compliance and incident investigations for the branch business.• Team absence management and identifying training gaps for consistent performance; • Act as a role model and maintain a high degree of focus on People and Productivity. Show less

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  IndiaMART InterMESH Limited

  Oct 2011 - Sept 2014

  Regional Manager- Key Client Servicing

  Build and leverage relationships with existing clients through proactive, creative and ongoing client service to ensure retention of clients. Up sell by keeping a good engagement level with customers and ensure complaint resolution with an eye to keep the relationship with clients progressing fruitfully for a long term.Responsible for managing online marketplace in a continuous 24/7 operation for B2B customers across various geographical locations using proper crew utilization to facilitate winning sales outcomes and an exceptional customer experience growing the customer and revenue base by optimizing team and individual experience.• Drive operational reliability including on time service delivery, crew utilization, balancing customer impact and providing solutions and advice on operational issues.• Manage online marketing services for customers in a continuous 24/7 operation involving shift work; determining operational priorities, whilst promoting a culture of customer service.• End-to-end management of people related processes, including individual and team performance, conduct, competency, incident management, conflict resolution, absence management processes etc. • Understanding and interpreting industrial requirements and HR policies. • Effectively facilitate open and constructive communication across all layers, keeping target audience in mind. • Consistently deliver efficiency and set a platform for increased commerciality. • Act as a role model and maintain a high degree of focus on People and Productivity. Show less

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  Red Energy

  May 2015 - Sept 2015

  Field Sales Consultant

  Customer Experience: - Act as the key point of contact and brand champion for Red’s prospective customers to facilitate winning sales outcomes and an exceptional customer experience. Work within the quality assurance and compliance framework and contribute to building others knowledge and skills to assure quality sales outcomes that meets all compliance and regulatory standards. Stakeholder Management: - Contribute to a positive and productive work environment by sharing experiences and ideas and building strong relationships with various internal teams. Information Management: - Capture high quality data to provide transparency and accuracy of all sales information throughout the customer lifecycle. Continuous Improvement: - Identify and report customer needs which may require the development of new, enhanced or differentiated products and services, or improvements to current systems or procedures. Show less

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  TBTC Sydney City

  Oct 2015 - Jul 2017

  PORTFOLIO MANAGER - MOBILE & INTERNET SERVICES

  Telstra Business Centers are responsible for serving the unique needs of Australia's small to medium enterprises (SME) with fixed line, mobile and broadband, as well as data solutions tailored for today's business needs. The position which I started in, was of telesales and in six months I got promoted into the role of the Portfolio Manager. I applied my skills of communication, advance customer service, sales and time management to succeed in this role. I was the first point of contact for business customers for complaint resolution, servicing and up-selling of contracts in a highly dynamic environment. Ensure high standards of professionalism and customer service thereby creating referral and intermediary opportunities in daily working. Achieve targets for face to meeting, sales and NPS (Net Promoter System Score – customer advocacy) using short and sharp business cycle. Show less

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  Sydney Trains

  Aug 2017 - Oct 2022

  To coordinate the day to day administration, service delivery, review and performance of Train Crew within the designated area to drive achievement of performance standards and operational objectives. Provide emergency support and help address emotional, professional and mental needs of Train Crew while managing conflicting priorities. •Leading a large and diverse team of Train Crew (Train Drivers, Guards) and support staff that work within a 24 x 7, mobile and dispersed workforce.• Ensuring high levels of staff engagement, development and motivation.•Drive operational reliability including on time performance and crew utilization, balancing customer impact and provide solutions and advice on operational issues. • Manage train services for customers in a continuous 24/7 operation involving shift work and on-call rotation; determining operational priorities and service delivery requirements, whilst promoting a culture of customer service. • End-to-end management of people related processes, including individual and team performance, conduct, competency, incident and compliance management, conflict resolution, absence management processes etc. • Understanding and interpreting industrial requirements and HR policies.• Coordinate rostering and assignment of crew for daily and altered working timetables and emergencies to ensure sufficient coverage at all times. • Effectively facilitate open and constructive communication across all layers, adapting your style to suit the audience. • Consistently deliver efficiency and set a platform for increased commerciality. • Act as a role model and maintain a high degree of focus on People and Operational Safety. Show less Being a 'Suburban Electric Train Driver' is to operate Sydney Trains electric trains safely and efficiently to destinations according to timetable and provide a transportation service to Sydney Trains customers.Driving an array of electric trains as timetabled while demonstrating safety focused leadership at all times, emergency management, teamwork, effective communication, problem solving and self- management skills to keep ‘Sydney Moving’ is my role. Integration of 'Customer First Principles' in daily working and a “one team” approach, very well understanding what other teams contribute to the overall success of meeting organizational objectives. Show less

  • Shift Manager

    Apr 2022 - Oct 2022

  • Train Driver

    Aug 2017 - Apr 2022
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  Transport for NSW

  Jan 2023 - now

  Acting Project Manager - Customer Strategy & Technology

  • Effective Project Management from start to finish i.e., planning and delivery of innovation projects. • Coordinating and directing cross functional teams in TfNSW, and demonstrating ability to think outside the box.• Vendor management including identifying, on-boarding, contract negotiation, and service delivery monitoring of vendors, to meet business needs.• Ensuring project is running to schedule, within budget and holding stakeholders accountable to SLAs.• Demonstrate confident communication, advanced negotiation, and conflict management skills. Show less