Amit Kumar Dey

Experience

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  Standing Conference of Public Enterprises,

  May 2003 - Jun 2004

  Software Trainee

  Designed, developed, and implemented an online proposal request system workflow software solution.

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  3i Infotech

  Jun 2004 - Sept 2005

  Software Engineer

  Responsible for Design, Develop, and rollout for various ERP and CRM Products.

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  Verizon Business

  Sept 2005 - Jun 2007

  Analyst

  • Requirements gathering and preparing technical design documentation (TAD) for the assigned module.• Designing and coding of various levels of Transaction Form and Reports using ASP 3.0 and ASP.NET• Writing complex exe/dll using VB 6.0 and VB.NET • Writing complex db scripts using T-SQL.• Client interaction to establish project parameters, understanding business processes • Managing and providing technical guidance/support to the project team.• Responsible for on time delivery, compliance to quality standards and maintaining the necessary documents. Show less

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  Mphasis

  Jun 2007 - Jun 2013

  Delivery Project Lead

  • Planning and organizing the project activities including determining resource requirements• Manages day-to-day operational aspects of a project and scope• Responsible for deployment of ITIL framework (ITIL processes)• Project status reporting and forecasting• Assuring compliance with the organization's project management guidelines• Leading the Application Support and development team• Implemented .Net and Java development & integration and conversion projects

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  Infosys

  Jul 2013 - Jul 2015

  Technical Manager(Product Manager)

  • Responsible for managing the Infosys Assitedge Smart User Interface product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with senior managers to deliver winning products. • Managing Project Life Cycle viz. preparing complete project plan with accountability of defining scope, budgeting, setting timelines, analyzing requirements, prioritizing tasks, identifying dependencies, evaluating risks & issues and acquired release approvals• Implementing project plans within preset budgets and deadlines; reporting on project status to business and IT stakeholders and monitoring project progress and outstanding issues • Performing on-site and offsite tasks within a project scoping document, including the design, specification, management of resources and integration of software products Show less

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  EdgeVerve

  Jul 2015 - Apr 2021

  Program Manager

  • Managed $15M+ ARR Automation solution proposals from POC to implementation, driving enterprise efficiency.• Led Infosys NIA AI adoption for 20+ global clients, achieving efficiency gains with a 6–8-month payback period.

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  Sunera Technologies, Inc. (SuneraTech)

  Apr 2021 - Jul 2022

  • Bringing about change in work practices and procedures, I drove efforts for delivering profitable business growth and P&L impact, productivity & efficiency improvement and taking corrective actions around budget, scheduling, risk, scope and quality of projects and programs impacting multiple geographies• Steered efforts for implementing Best Practices of Process Mining and Discovery Practices for Global Clients using Cellonis• Spearheaded AI based ITSM Chatbot Platform called Service NXT, having interface with other social engineering web chat services like WhatsApp, Facebook Messenger, etc.; provided operational support for design and roll-out of key technology initiatives• Headed Implementation Team of Conversational Analytics Product called Signal.AI solution across clients• Formulated the scaling strategy and forecasting sales and demand pipeline for year ahead• Led Resource Learning Strategy for Automation Centre of Excellence aimed at empowering people to deliver their best Show less

  • AI & Automation Practice Head (Senior Director)

    Nov 2021 - Jul 2022

  • Automation Practice Head(Director)

    Apr 2021 - Nov 2021
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  Bristlecone

  Jul 2022 - now

  Practice Head - AI| Automation | Generative AI | Data Analytics

  As the Practice Head for AI & Automation at Bristlecone, the journey has been incredibly rewarding. Establishing an AI Center of Excellence was a pivotal moment that allowed for the development of innovative solutions enhancing operational efficiency across multiple business lines. Over the past two years, more than 150 enterprise-wide AI use cases were designed and implemented with a strong focus on governance and risk mitigation. This effort resulted in a significant reduction in processing times by approximately 40%. The deployment of comprehensive Responsible AI frameworks ensured compliance with industry standards while enhancing trust in our automated processes. One of the most exciting aspects has been leveraging Generative AI(Gen AI) technologies to elevate customer engagement strategies. This initiative led to a notable revenue increase of 25%, showcasing how technology can drive financial growth. Leading a talented team of over 150 experts has been fulfilling as they work tirelessly to deliver scalable solutions that tackle complex business challenges while improving project timelines by around 20%. Show less