Talk to sales Try for Free
Richard Hall

Richard Hall

English Language Instructor

Followers of Richard Hall825 followers
location of Richard HallFrankfurt Rhine-Main Metropolitan Area

Connect with Richard Hall to Send Message

Connect

Connect with Richard Hall to Send Message

Connect

  • Timeline

  • About me

    Senior Manager, Customer Success at Equinix (Germany) GmbH

  • Education

    • Birmingham City University

      2002 - 2006
      Bachelor of Arts criminal justice with Policing

    • International School of Brussels

      1999 - 2002
      International baccalaureate 5 certs. High School/Secondary Diplomas and Certificates

      Activities and Societies: German Club, African Environmental Science Trip

    • International school of Düsseldorf

      1998 - 1999
      N/a Middle school

      Activities and Societies: Concert band playing the trumpet, Theatre Club, Volleyball Team

    • Frankfurt international School

      1990 - 1998
      Elementary & middle school n/a

      Activities and Societies: Concert band, jazz band, Rock band, soccer, baseball

  • Experience

    • Self-employed

      Aug 2006 - Feb 2009
      English Language Instructor

      Taught fantastic people of all ages, individually and in groups at all levels

    • Berlitz Deutschland GmbH

      Jan 2008 - Jan 2009
      Language school admin

    • SPX Service Solutions Germany GmbH

      Mar 2009 - May 2010
      Customer Service Clerk

      Order management and key customer account support around the brand GM, fullfilling customer and key distributor requirements around Central Europe.

    • SPX Service Solutions GmbH

      May 2010 - Dec 2012

      Continual process improvement, in my role as SAP SD key user I coordinated with the other SAP module Key users and mediated between the Business and IT to realise business requirements. Creating SAP Queries and reporting to all levels of management. In this function I was responsible for the Operations execution of Special service Tool launches for the brand GM in EMEA, coordinating the launch from Engineering developement, supply chain Management, Customer services and Logistics to the End Customer.

      • Business Process Analyst

        Aug 2012 - Dec 2012

      • Project Coodinator

        May 2010 - Aug 2012

    • Bosch Automotive Service Solutions GmbH

      Dec 2012 - Jan 2016

      Focus on executing internal change projects in EMEA to sustain profitability and Growth. My responsibilities include and are not limited to continual process improvement, in my role as SAP SD key user I coordinate with the other SAP module Key users and mediate between the Business and IT to realise business requirements. Lead and support major Internal Projects to restructure and optimize Gross Margin and net Profit Growth throughout EMEA over different Legal Entities of the Business unit, reporting to Senior Management on Project Status.

      • Project Manager

        Oct 2014 - Jan 2016

      • Business Process Analyst, Marketing Strategy

        Dec 2012 - Sept 2014

    • Equinix (Germany) GmbH

      Feb 2016 - now

      • Senior Manager, Customer Success

        Mar 2019 - now

      • Manager CSM Germany

        Feb 2016 - now

  • Licenses & Certifications