Danielle Baldwin

Experience

• 

  Dexters Real Estate

  Nov 2011 - Aug 2012

  Sales Consultant

  Liased with potential buyers to show them properties that matched their criteria. Then negotiated between the vendors and the buyers for the sale of premises in Richmond, Hampton & Isleworth. Key skills:- Negotiation - Customer Service - Telephone manner

• 

  Benefit Cosmetics

  Oct 2012 - Feb 2014

  Started as a Beauty consultant, then was promoted after 9 months to counter manager to an account worth £400k pcy. Achieved double digit growth each month, up to +67%. I achieved this through creating a fun working environment by running events and generating marketing campaigns using a Facebook page I created and signed passengers up to. Key skills:- Driving sales- Social media campaigns- Customer service - Event organisation

  • Account Manager

    Jul 2013 - Feb 2014

  • Beauty Consultant

    Oct 2012 - Jul 2013
• 

  Estee Lauder Group of Companies

  Feb 2014 - Mar 2016

  Managed the Estee Lauder account in Bentall Centre Kingston. Driving sales of £600k pcy with a team of 5 colleagues. Organised and lead memorable events for returning customers to increase business. Such events generated up to 25% increase YoY. Loyal customers generated 60% of the counters total salesKey skills:- Business management - Stock management - Motivating team - Provided holiday cover for Area Manager - Merchandising - Training lead for the area Same as above but smaller account - £400k pcy

  • Business Manager

    Jul 2014 - Mar 2016

  • Counter Manager

    Feb 2014 - Jul 2014
• 

  Laser Tools Racing

  Mar 2014 - Oct 2014

  Front Of House Manager

  Same as above but for a different team

• 

  Reach Contact Field Marketing

  Mar 2016 - Jan 2020

  Recruited and managed a team of 30 colleagues in Terminal 2 at Heathrow Airport. The team supported retailers at Heathrow Airport to generate c£25m in 2019. Monitored teams performance and implemented changes to generate an average weekly growth of 25%.Key skills:- Reporting on Return on Investment - Budget management - Coaching & developing team of 30 - Managed recruitment & selection process of team Managed, coached and developed a team of up to 85 colleagues who put on experiential events and delivered customer care at Heathrow airport across all 4 terminals. Organised events for up to 200 guests with budgets of up to 15k. Key skills:- Event planning & execution - Completing risk assessments - Creating performance reports - Completed CMP Event Management Masterclass training course

  • Terminal Account Manager

    Jan 2019 - Jan 2020

  • Customer Care Team & Experiential Events Manager at Reach Contact

    Mar 2016 - Jan 2019
• 

  Double R Racing

  Mar 2017 - Oct 2017

  Front of House

  Hosted the drivers family and sponsors throughout the race weekends, helping show them around the circuit and ensuring their needs were met. Organised and prepared breakfast and lunch for the team, drivers and their families.

• 

  Heathrow

  Jan 2020 - now

  Managing all 85 Food and Beverage (F&B) accounts across London Heathrow Airports (LHR) 4 terminals, generating sales of £212m per year (2019)Key skills/achievements/responsibilities - Assisting Heathrow in the reaction to and the recovery of COVID 19 - Influencing change to drive sales to maximise income - Ensuring Health & Safety compliance & completing audits - Completing reports on weekly/monthly basis to be shared with Exec board - Overseeing the opening of 8 new restaurants so far in 2021/22 Show less

  • Project Manager

    Apr 2023 - now

  • Retail Operations Account Manager

    Jan 2020 - Apr 2023