Victor Khoury

Experience

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  Diverse Jobs

  Jan 2004 - Jan 2008

  Diverse

  Basketball coaching in summer schools. (2004-2007)Working as an assistant Coordinator in a TV-Program on LBC. (Jul- Aug 2008)Working as an actor in theater (Sah el Nom starring Fayrouz) (for shows in Lebanon, Jordan, Syria and UAE)

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  Ogero (Ministry of Telecommunications in Lebanon)

  Jul 2007 - Sept 2007

  Internship

  Overview, Practical issues and training for the following topics: PSTN & its Access Network, WLL (Wireless in the local loop) RNC, DRA, RSNM, FAU, History and network structures, Switching technology & ADSL.

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  ESEO-Angers

  Mar 2009 - Jul 2009

  Researcher for the final year project

  Research about OCL (Object Constrained language) and it was made as a final year project for the Diploma of Engineering.

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  Domtech (Mansourieh)

  Jul 2009 - Aug 2009

  Internship, Assistant Senior Corporate Engineer

  Overview of Network Administration.

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  Veloxent

  Sept 2011 - Mar 2013

  System Engineer

  Leading the design and implementation of the digital front-end of low power WIFI chip using Matlab, C++, VHDL, and ModelSim.

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  Tensorcom

  Sept 2011 - Apr 2012

  System Engineer

  Contributing in the implementation of the Receiver side in the 5G WIGIG project. Designing and implementing the wake up logic chip (power optimization) for that project.

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  AT&T

  Jul 2013 - Aug 2019

  Provisioning orders, establishing customer services, and identifying network issues. Coaching Tier 2 engineers on new services and troubleshooting techniques. Working with network engineers on features design and enhancements. Testing and production support of Flexware and SDWAN platforms. Collaborating with the design team to introduce new functionalities and address major issues with the platform. Leading a team of engineers to test and identify issues in multiple ordering flows. Documenting defects, devising resolution, and overseeing schedules and deliverables. Establishing operations readiness checklist, forecasting completions, and assessing impact of project delays on the business.

  • Engineer for Logical Provisioning Platform (LPP)

    Mar 2018 - Aug 2019

  • Engineer for Software Defined Networking (ECOMP - GUI Platform)

    Oct 2017 - Mar 2018

  • Quality Assurance Support Engineer for Logical Provisioning Platform (LPP)

    Jul 2013 - Oct 2017
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  Forescout Technologies Inc.

  Sept 2019 - May 2021

  Technical Security Professional

  Providing complex technical support to customers and partners, and handling cases and escalations. Delivering formal team training sessions, and formal mentoring. Creating and reviewing knowledge-based articles.

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  Amazon Web Services (AWS)

  May 2021 - Dec 2022

  Cloud Support Engineer

  Solving customers’ cases by applying advanced troubleshooting techniques to provide tailored solutions. Driving customers interactions during critical events. Helping customers understand integration approaches for the latest cloud computing technologies and security best practices. Coaching and mentoring new hires, developing, and working with leadership on process improvement and strategic initiatives.

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  Axis

  Jan 2023 - now

  Customer Success Architect