Damian Sutherland MBA (Fin), MABE

Experience

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  RBC (T&T) Limited

  Jun 2000 - Jun 2007

  Interviewed clients and gave solutions for both short and long term financial goals. Provided a high degree of customer service with client interaction. Utilized marketing and business development initiatives in line with the strategic position of the branch and its planned targets. Managed the delinquency portfolio and determined the cause for arrears and implemented corrective action. Packaged and verified loan applications for processing at the Centralized Operations Unit. Opened new accounts for loan processing and investment purposes. Completed monthly returns (Installment and Demand Loans). Assisted PBR’s and APBR’s with processing of loan transactions and queries. Cash and non-cash transactions.Performed customer queries and provided feedback within reasonable time. Opened new accounts and investment instruments.

  • Assistant Personal Banking Representative

    Jul 2006 - Jun 2007

  • Internal Support Offiicer

    May 2005 - Jun 2006

  • Customer Service Representative

    Jun 2000 - Apr 2005
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  RBC (T&T) Limited

  Aug 2007 - Jun 2016

  Deliver a consistently superior client experience through focusing on mortgage and creditor insurance advice, submission of quality credit applications and appropriate anchoring routines in order to consolidate banking relationships and generate sales opportunities for partners. Deliver the client experience framework to all clients. Respond to and resolve client problems at first point of contact. Develop annual sales /business development plan and regularly review sales results and initiatives to achieve personal targets. Show less Ensured the sustainable growth of the Mutual Fund and Retirement Savings Portfolios.Maintained liaison with internal and external networks (COI’s) to capitalize on business opportunities and build base for quality referrals.Presentations to companies and individuals. Generated additional revenue from growing and cross selling other bank’s products and services. Exercised due diligence when completing applications with reference to know your client (KYC), integrity of data and information. Show less Ensured the growth of a profitable and sustainable Mortgage Loan Portfolio. Promoted quality mortgage loan customer service and related activities, including soliciting, processing, documentation and loan execution functions. Generated additional revenue from growing and cross selling lending and other bank’s products and services. Exercised due diligence when completing and recommending credit applications with reference to know your client (KYC), integrity of data and information. Show less

  • Mortgage Professional

    Feb 2016 - Jun 2016

  • Financial Planner

    Mar 2015 - Jan 2016

  • Mortgage Specialist /Business Development Officer

    Jul 2011 - Feb 2015

  • Personal Banking Representative

    Mar 2011 - Jun 2011

  • Mortgage Development Officer

    Aug 2007 - Feb 2011
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  GUARDIAN ASSET MANAGEMENT LIMITED

  Jun 2016 - Jul 2016

  Wealth Manager

  Manage and grow a portfolio of high net worth clients in both the discretionary and non-discretionary portfolios.Align clients with investment opportunities that are congruent with their risk rating profile. Be aware of market conditions, locally, regionally and internationally. Maintain liaison with clients on a quarterly basis to advise of portfolio performance and new opportunities within the market.

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  Scotiabank T&T Limited

  Sept 2016 - Jun 2017

  Assistant Manager Personal Banking

  Oversee the Branch’s Relationship Officers and Personal Banking Officers to grow its mid-market client base and exceed portfolio growth, sales and referral targets. Lead the Branch’s Sales Team in delivering superior customer service to achieve its ‘Through Your Customer’s Eyes” goals. Oversee operational effectiveness of Branch’s Sales Team. Support the Branch Manager to execute compliance and security mandates. Develop the Bank’s Sales Team and build a customer centric sales culture. Show less

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  JMMB GroupTT

  Jun 2017 - Jun 2019

  Manage the Relationship Officers to ensure high performance through continuous coaching, learning and development. Actively manage the delinquency portfolio in accordance with standard delinquency management procedures. Ensure the branch’s sales pipeline is robust and has in excess of 3 months approved cover at all times. Review all commercial and retail credit applications to ensure compliance with internal policies and standards before submission to the Risk Department for adjudication.Ensure operational effectiveness of bank’s lending team and identify areas for development.Support the Branch Manager and the Assistant Manager Client Care from a lending perspective to continuously deliver exceptional service to all clients. Show less

  • Assistant Manager Personal Banking

    Jun 2017 - Jun 2019

  • Senior Business Development Officer

    Jun 2017 - Mar 2019
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  Eastern Credit Union Co-operative Society Limited

  Aug 2019 - Mar 2025

  Executive Manager Credit Administration

   Approve /recommend loans outside of Branches delegated limits of authority.  Responsible for the achievement of lending targets outlined in the Credit Union’s Budget.  Formulates policies and procedures to guide the organizations credit function.  Develop and implement effective strategies for delinquency reduction, management and control.  Design and conduct effective training programmes for credit administration, loan recovery and security administration. Supervise the activities of the Central Securities Unit to ensure effective securities administration.  Provide advice and guidance to Management on credit issues. . Attend meetings of the Credit Committee and provide such technical advice as required. Show less

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  First Citizens

  Feb 2023 - now

  Branch Manager