Michael Palma

Experience

• 

  RYCOM

  Jun 2008 - Jun 2014

  • Processed client telecommunication room access requests for a portfolio of 150+ commercial and retail properties across Canada• Maintained a database of client and project information• Created, implemented, and updated new processes and templates• Coordinated access for new TSP installations from initiation to completion while interacting with stakeholders• Reviewed and analyzed TSP telecom license agreement (TLA) contracts• Reviewed TSP designs for POP, DAS, and rooftop telecommunication installations Show less

  • Customer Care Specialist

    Jul 2011 - Jun 2014

  • Telecom Property Management (TPM) Associate

    Jun 2008 - Jun 2011
• 

  RYCOM Coporation

  Jun 2014 - Aug 2022

  • Performed tasks central to project progress, including planning, scheduling, budgeting, costing, risk management, and resource management for projects of all sizes and infrastructure product offerings within retail, commercial and data centre environments • Estimated and responded to communication infrastructure RFPs for tenant fit-outs, converged networks, and data centres utilizing Panduit and Corning cabling solutions and Juniper and Cisco networking hardware• Collaborated with internal and external departments to define requirements and scope to implement business offerings into a new office fit-out design• Analyzed and strategized with internal and external stakeholders in the successful construction of a new internal office fit-out with respect to business goals, deadlines, schedules, budgets, risks, and resource management• Spearheaded large-scale TSP relocation projects. Services consisted of identifying equipment, articulated relocation requirements to the construction design team, and coordinated the relocation work effort based on construction schedules• Led internal departments in the design and installation of client converged and Wi-Fi networks• Provided design-assist services in collaboration with consultants for telecommunication rooms (main telephone room and riser stack), as well as incoming and distribution pathways for new and retrofitted commercial development projects• Led client WiredScore and SmartScore certifications from initiation to certification• Communicated with, coached, and coordinated with project employees• Advised upper management and external stakeholders on project status updates• Oversaw the integration of base-building systems and devices onto converged networks• Met with prospective and existing clients independently to foster new sales opportunities and maintain customer relationships Show less • Estimated and submitted proposals for infrastructure cabling RFPs• Performed tasks central to project progress, including planning, scheduling, budgeting, costing, and resource management for small to medium sized projects• Managed TSP incoming and distribution infrastructure installations for new commercial and retail development projects. Worked with the construction team to ensure services were available for tenant turnover• Coordinated TSP infrastructure relocations with the general contractor and the installation contractors for retail redevelopment projects• Partnered with internal departments to deploy HIVE SMART platform equipment in government and commercial properties• Scheduled external labour resources and performed quality assurance inspections for distributed antenna systems installations• Performed pre and post site inspections for TSP entrance, distribution, and distributed antenna system installations• Audited telecommunication infrastructure, networking equipment, and building systems Show less

  • Project Manager, SMART Solutions

    Apr 2018 - Aug 2022

  • Telecom Infrastructure Specialist

    Jun 2014 - Apr 2018
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  CDW Canada

  Oct 2022 - now

  Project Manager Program Management Office