Kaitlynn Heiss

Experience

• 

  McDonald's

  May 2019 - Aug 2020

  Crew Member

  At this job, I was taught how to problem solve, have great customer service, work as a team, as well as working well under pressure. I took orders, put orders together, and also handledmoney.

• 

  Spectrum Health

  Apr 2020 - Jun 2020

  Environmental Service Tech

  At this job, I was taught how to thoroughly clean patient’s rooms, as well as general public areas. I learned basic cleaning chemical products, as well as being able to talk to patients when going into their room and being in their room.

• 

  NORLITE NURSING CENTER

  Jan 2021 - Nov 2021

  Activities Coordinator

  At this job I was responsible for bringing residents to and from activities, charting what residents were doing at different activities, I talked to residents' families regarding setting up video calls, I answered phone calls and answered questions regarding my department, and I was in charge of running the activities. I also was able to do Intensive Residential Treatment Services, which I charted within our facilities medical network.

• 

  Bath & Body Works

  Nov 2021 - Nov 2022

  Sales Associate

  At this job I was taught how to answer any and all questions customers may have had and how to provide engagement with the merchandise while still putting the customer first. I was also responsible for operating a cash register and keeping track of all merchandise.

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  TEACHING-FAMILY HOMES OF UPPER MICHIGAN

  Jul 2023 - now

  Under the direct supervision of the Consultant/ Supervisor, Lead Direct Care Workers, a Direct Care Worker (DCW) shall work as part of a treatment team in a 24 hour, 7 days a week, shift-staffed group home. The DCW shall implement resident treatment plans, and build and maintain positive, constructive relationships between the residents and their peers and staff. The DCW shall encourage the youth to learn and refine their skills in many areas so that they may develop to their maximum potential and become productive members of society. The DCW shall perform duties within the guidelines, policies, and procedures, and limits set by the agency, State of Michigan, and accreditation bodies. Show less Under the direct supervision of the Consultant, the Assistant Program Manager shall work as a team member in a group home with a maximum of eight youth to provide general care and treatment. The Assistant Program Manager, shall be the acting supervisor on the afternoon shift; be responsible for the daily program operations and well-being for the youth 24 hours a day, seven days a week; provide a home environment to encourage a positive family living experience for youth and the building of close, positive, constructive relationships. The Assistant Program Manager shall implement a therapeutic program which encourages youth to learn and refine their skills in many areas do youth may develop to their maximum potential and become productive members of society. The Assistant Program Manager shall have the authority to act in daily decisions required in the operation of the home within the guidelines, policies and limits established by the agency, state and accreditation standards, rules and regulations. Show less

  • Direct Care Worker

    Nov 2022 - now

  • Program Manager

    Dec 2023 - Feb 2024

  • Assistant Program Manager

    Jul 2023 - Dec 2023
• 

  N.I.C.E. Community Schools

  Sept 2023 - Apr 2024

  Social Work Intern

  As an intern, I worked with a wide range of students k-12. I’ve been able to sit in on at-risk meetings, behavioral meetings, and 504/IEP meetings. I also worked with one student specifically on Adult Daily Living Skills. I’ve supported students with significant cognitive and behavioral challenges on an emotional and academic level. I’ve also provided support to students with autism in their Functional Skills Program.

• 

  Great Lakes Recovery Centers

  Sept 2024 - now

  MSW Intern