Kaitlin Daniel

Experience

• 

  Texas A&M University

  Apr 2016 - May 2017

  Student Assistant --Department of Entomology

  Student Assistant for the Department of Entomology and the Forensic and Investigative Life Sciences Advising office at Texas A&M University.

• 

  Spectrum Catering, Concessions and Special Events

  Feb 2017 - Oct 2017

  Finance and Customer Service Intern

  Served on a traveling Finance and Customer Service team covering major PGA Tour events and music festivals including:-Bayou City Arts Festival, Memorial Park -Shell Houston Open -Middlelands Music Festival-AT&T Byron Nelson-Dean & Deluca Invitational -Free Press Summer Fest-FedEx/ St. Jude Classic-Lockn' Music Festival-Kaaboo- Del Mar, Music Festival

• 

  The George-Cavalry Court Hotels

  Oct 2017 - Jun 2018

  Front Office
• 

  Marriott International

  Jun 2018 - Nov 2018

  Operations Manager
• 

  Deloitte

  Mar 2019 - Jun 2020

  Provided insight into strategic planning and development to improving processes for industry leading Fortune 500 companies within/but not limited to intelligent design, customer service, staffing, work flow, financial, problem resolution, technologytraining, efficiency, quality assurance, and data capture.• Provided quantitative and qualitative customer experience insight to client(s) through the evaluation, inspection and auditing of brand portfolio properties; provide identification of customer-facing and back-office operational elements impacting brand performance; collect, evaluate, analyze, and synthesize data into viable property specific reports used to assess brand compliance risk and sustain brand health.• Promoted brand health through on-property leadership mentoring to include root cause analysis, best practice(s) overview and procedural review feedback based on evaluative observation and review. Link property level leadership to corporate developed training and development while performing on-the-fly coaching to drive operational results and production.• Changed gears frequently on a weekly basis working on up to 3 projects a week with very different objectives.• Advisor for multiple hospitality and tourism industry leaders on effective customer service and brand reputation metrics Show less Evaluated service area validation findings (SAVs) and determinations for a GPS Loans and Grants program through detailed procedures to accurately capture numerous findings related to broadband infrastructure during field work in rural parts of the country. Made determinations for application approvals and qualifications using knowledge of program rules and expectations against desk findings of the proposed funding service areas (PFSA) by applicants for federal loans and grants.• Performed interviews with service provider technicians, local government officials, residents in public spaces, communication anchor institutions as well as network observations and computations.• Conducted in-field person-to-person interviews with a broad range stakeholders/interviews identified by the desktop research team• Understood and became an advocate of the program goals, rules and expectations, to ensure the procedures were performed as prescribed and, in the timelines, requested by the client and that the• Analyzed and synthesized data for translation and entry in Microsoft Excel tools• Documented comprehensive notes from interviews and observations and entered into the Microsoft Excel tool• Worked independently and communicate clearly in a timely manner with client appointed Regional staff member traveling extensively to different parts of the country accompanied by a General Field Representative (GFR) from government organization• Learned and effectively utilized fundamental broadband technologies and terminologies• Worked with different population groups in cross-cultural situations Show less

  • Business Solutions Advisor

    Dec 2018 - Jun 2020

  • Government Contractor/ Field Researcher

    Mar 2019 - Mar 2020
• 

  Alliantgroup

  Aug 2020 - Jan 2021

  Research & Development Consultant
• 

  PROS

  May 2021 - now

  • Project Manager II

    Dec 2023 - now

  • Project Manager

    May 2021 - Dec 2023