Amber Sorenson

Experience

• 

  National Recoveries, Inc.

  Dec 2013 - Jul 2021

  •Oversaw daily operations to ensure high levels of productivity, resulting in a 20% increase in productivity through streamlined processes and effective resource allocation.•Drove operational improvements, achieving a 15% reduction in operational costs and a increase in profit margins.•Maintained direct management of 10 AWG solution team members, enhancing team efficiency by implementing performance improvement initiatives, resulting in a 25% increase productivity.•Consistently exceeded team goals, generating monthly revenue more than $200,000, representing a 20% increase compared to target goals.•Completed paperwork with meticulous attention to detail reducing error rate by 30% though thorough documentation review and correction processes. Show less •Implemented a new system for returning paperwork, significantly increasing the return rate from 41% to 65%, thereby enhancing efficiency and compliance with document processing protocols.•Boosted profits through exceptional customer service, adherence to guidelines, and thorough call audits, resulting in a 15% increase in customer retention.•Managed a team of 10 Wrap-Up servicing members, ensuring effective communication and performance, achieving a productivity increase through targeted coaching strategies.•Recognized for outstanding leadership and performance, awarded Manager of the Month in January 2018 for exceptional contributions to team success and organizational objectives.•Led recruitment efforts, interviewed, and hired 15 employees, implementing a mentoring program to promote positive feedback and engagement, resulting in a 20% increase in employee satisfaction and retention rates. Show less

  • Administrative Wage Garnishment Manager

    Jan 2018 - Jul 2021

  • Wrap-Up Servicing Manager

    Dec 2013 - Dec 2017
• 

  Kipsu

  Mar 2022 - now

  Software Engineer

  •Spearhead comprehensive code reviews, meticulously examining codebase to ensure adherence to ensure adherence to best practices, optimize performance, and maintain high standards of quality.•Attend weekly backlog refinement meeting, contributing technical insights and estimations to prioritize tasks for upcoming sprints, leading to a 30% increase in sprint planning accuracy.•Proactively troubleshoot and resolve software bugs, averaging 1 bug resolved per week, resulting in a 15% decrease in post-release defects and a 20% improvement in overall product reliability.•Analyze key performance indicators, leading to a 15%improvement in software performance metrics and 10% increase in user satisfaction ratings.•Collaborate cross-functionally with product managers and QA teams to gather requirement, clarify user stories, and ensure accurate implementation of features, resulting in a 20% increase in customer satisfaction ratings. Show less