William Pan

Experience

• 

  GliaCloud Co., Ltd.

  Dec 2018 - May 2019

  Project Management Intern

  • Analyzed customer engagement data to develop and implement content strategies that significantly boosted user interaction. Achieved a 75% increase in weekly views within two weeks, demonstrating the effectiveness of data-driven decision-making in product strategy.• Managed client relationships by overseeing Korean video channels and collaborating with AI teams to ensure that content was tailored to local market preferences, leading to increased client satisfaction and engagement.• Streamlined operations by implementing HubSpot into the marketing and sales processes, which improved team coordination and efficiency. Show less

• 

  HSBC

  Jul 2023 - Aug 2023

  Wealth and Personal Banking Summer Analyst

  • Developed data-driven product strategies targeting three distinct customer segments, resulting in a 20% increase in credit card penetration. Leveraged data analysis to understand market trends and client needs, ensuring the strategies aligned with HSBC's broader business objectives.• Led cross-functional initiatives that involved close collaboration with product, marketing, and analytics teams. This included the development of a new data-tracking system, significantly reducing processing time while also generating substantial cost savings. • Initiated a competitive analysis of HSBC's online credit card application process, where I identified key areas for improvement and presented actionable recommendations to the Head of Asia Card, leading to the adoption of new customer-centric features. Show less

• 

  Binance

  Sept 2024 - now

  Binance Seeds Trainee

  • Assisted in the development and implementation of strategic plans for growth operations, enhancing business development, strategy operations, and product management initiatives.• Conducted comprehensive market and competitive research to provide actionable insights supporting critical business decisions, leading to optimized growth strategies.• Analyzed business data to identify emerging trends, providing data-driven recommendations that resulted in process improvements and operational efficiencies.• Supported the planning, design, and development of new products and projects, contributing to the successful launch of initiatives aligned with company’s strategic goals. Show less