Glydel Macaldo

Experience

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  Diebold Nixdorf

  Apr 2016 - Jul 2016

  Information Technology Intern
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  Accenture

  May 2017 - May 2018

  Program and Control Services Associate

  -Migrating InfoPath forms to SharePoint site. -Responsible for editing and granting access in email NAB Groups.-Acknowledge and provide request resolution based on given service level agreement (SLA) and operational level agreement (OLA).-Support the service delivery or product team(s) in managing resources and projects to meet the goals of the business and ensure timely closure of the project or program.-Lead resource management support including roll on roll off, resource tracking and reporting.-Support organizations employees regarding their sharepoint folder access related concern via email. Show less

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  JFE Techno Manila, Inc.

  May 2018 - Oct 2023

  Global IT Support Engineer

  • Manage and coordinate critical system availability and security• Perform system monitoring, maintenance and respond to service outages to ensure utmost service availability• Install, configure, test and maintain operating systems, application software and system management tools complyingwith the different standards and guidelines• Manage/participate with Global projects relating to System and Security administration• Involve in system implementation/upgrade of various infrastructure technology platforms including server, database,network, firewall, backup and other solution• Maintain security, backup and redundancy strategies• Monitor and test system performance for potential bottlenecks and identify possible solutions• Selecting appropriate Cloud services to design and deploy an application based on given requirements• Designing and deploying enterprise-wide scalable operations on Cloud Platforms• Investigate and respond appropriately to company and third-party vulnerability detection• Manage and monitor incidents and requests throughout their lifecycle• Recognize solutions, document procedures, and maintain knowledge database content up to date• Dispatched to Japan for 2 years and 6 months (January 6, 2020 – June 30, 2022)o Responsible for installing security updates to AWS EC2 Instances and on-premise servers (Windows 2012 R2 &newer, Linux (RHEL6,7,8, CentOS)o Built a System Monitoring for AWS servers using Zabbix and Grafana as the monitoring platformso Assigning IP addresses to network devices, DNS registration and MAC Filteringo Monitoring system backups using Arcserve UDPo Server image restoration and cloning ec2 and on-premise serverso Providing support to overseas and domestic subsidiarieso Providing support in Nihongo-English and English-Japanese translation Show less

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  ISF NET Co. Ltd. 【Official】

  Mar 2024 - now

  Infrastructure Engineer
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  HSBC

  Jul 2024 - now

  IT Infrastructure Support Engineer

  •Supporting end users with Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint site access and permission management.•Installing and configuring business-critical applications on Windows 10/11 devices, ensuring optimal performance and compliance with company policies.•Managing corporate mobile devices using Microsoft Intune and BlackBerry UEM, including device provisioning, policy enforcement, and security updates.•Providing day-to-day support for Virtual Desktop Infrastructure (VDI) and Virtual Desktop Access (VDA), resolving technical issues and ensuring remote access stability.•Imaging and deploying Windows 10 and Windows 11 systems for new hires and hardware replacements using standardized builds and automation tools.•Actively involved in the ongoing Windows 11 migration project, including user onboarding, system upgrades, compatibility checks, and post-deployment support Show less