Shailendra Dhondiyal

Experience

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  Ingenious Educational Services Pvt. Ltd

  Mar 1999 - Aug 2007

  Founder

  Founded Ingenious Academy, a self-financed venture, which was a pioneer in test preparation for MBA admissions.• Scaled-up revenue by 11x and student-base by 5x within 5 years

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  Fiserv

  Sept 2007 - Jun 2018

  Director, Business Process Management

  Head of business services in India for Fiserv – a US-based, Fortune 500, fintech provider• Set-up item processing & remittance, auto-lease, cards and electronic payments operations for Fiserv in India• Developed strategic business cases including costing and pricing approaches, scenario analysis, Value-at-Risk (VaR) and profitability projections for migration of services, resulting in $10MM annual reduction in direct costs

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  Infosys Limited

  Oct 2018 - Feb 2019

  Principal Consultant, Digital Transformation Services

  Operating model and process design consultant to a leading global foodservice company• Proposed an operating model for the Finance & Accounts group with projected annual saving of $70 MM• Recommended changes in flows and controls in procure-to-pay, order-to-cash and record-to-report processes

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  Zenon

  Oct 2019 - Dec 2019

  Data Scientist

  Successfully developed a predictive churn model for 1MM+ employee stock plan accounts, using big-data tools like PySpark SQL and XGBoost, for a leading online financial services firm which is the pioneer of online trading for retail investors

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  Infosys Limited

  Dec 2019 - Jan 2021

  Senior Practice Lead, Knowledge Services

  Led Fraud & Abuse Analysis Practice of Infosys for the ecommerce business of the client widely recognized as the "world's best search engine."• Established programs to monitor & control payment frauds, coupons abuse and refunds abuse using data points like order data, customer data, shipment data, and customer purchase history.• Established Precision & Recall program to track the effectiveness of alert systems and investigations.• Analyzed gaps in current alert system and provided insights to improve the same. Show less

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  EXL

  Dec 2021 - Nov 2022

  Senior Manager, Banking Analytics

  Lead of analytics consulting for the Cross Product Optimization Acquisition (cards) team of the 4th largest bank in the United States.• Introduced an enhanced direct mail response model, with projected $14 MM saving, incorporating mailing history-based features, using XGBoost in python.• Led model development documentation and discussions with model review management, fair lending, and implementation teams.