Ashan Madurapperuma

Experience

• 

  Logitrain

  Nov 2020 - Jan 2021

  Information Technology Intern

  Worked as an IT intern after completing several industry certifications such as ITIL Foundation, MCSA, CCNA and Windows 10. I have been able to gain vast amount of skills and experiences in above mentioned certification courses and during this internship as well. Following are several of the tasks I have performed :• Technical writing• ITIL application in IT• IP addressing and subnetting• Active Directory configuration• Set up workstation applications• Configuration of network devices• Create and document technical reports• Software installation and troubleshooting• Troubleshoot network, hardware and application issues Show less

• 

  St Patrick's College, Ballarat

  May 2021 - now

  • Analysing system logs and proactively acting on potential issues.• Applying system updates, patches, and configuration changes.• Monitoring and acting on system alerts.• Implementing and monitoring Cyber Security processes.• Applying a continuous improvement methodology.• Level 3 Escalation.• SIMON / SYNERGETIC Administration.• Virtual and Physical Server Administration.• Network Infrastructure Administration (Switches, AP, Routers etc) • Active Directory and 365 Stack Administration.• Palo Alto Firewall Administration.• Device Image Deployment Configuration.• Backup and Data Restoration.• Security Monitoring and Continuous Improvement.• Championing new technologies and innovation to support the College vision. Show less • Management and maintenance of desktops, notebooks and mobile devices including physical and operating system deployment• Deploying software to end users using deployment tools such as SCCM• Ensure connectivity for school provided and a variety of BYOD devices for end users• SharePoint , O365, SCSM, Microsoft ATP, Azure, FreshService, Lync• Support teaching staff with device troubleshooting and preparation for the classroom• Support students in maintaining their device and software for learning• Managing Microsoft Teams - User management, Creations of Teams, Policy management • Active Directory user/group management • Support the onboarding and offboarding of employees with access and technology• Perform troubleshooting, diagnose problems, and implement corrective action procedures• Assist in network administration and server management• Management of Veeam Backup system Software and Equipment• Assist Network Administrator to deploy operating systems and configurations for devices College wide.• Maintain knowledge of industry trends relating to effective management of College devices and improve the deployment of software for teaching staff and students to computers. • Microsoft intune (device management) ICT Support• Work as part of the wider ICT team at the College.• Provide specialised support to Administration Staff.• Provide support for the Network Administrator. Show less

  • Network Administrator

    Jan 2023 - now

  • Information Technology Support Specialist

    May 2021 - Jan 2023