Carly Thomas, MBA, PMP

Experience

• 

  McDonald's

  Sept 2011 - Mar 2018

  Crew Leader

  • Utilized leadership and communication skills while conducting training sessions for new employees• Collaborated with a team of 10-15 people to serve an average of 250 customers daily • Maintained a high level of professionalism while responding to customer complaints to ensure customer satisfaction and retention

• 

  Café Bibliotech, Front Room

  Aug 2014 - Dec 2017

  Ohio University Culinary Services: Student Worker

  • Efficiently and effectively worked in a high pace environment to serve 100 customers a day• Managed inventory while maintaining and creating a clean and safe working environment• Worked collaboratively as a team to ensure customer satisfaction in a timely manner

• 

  Ohio International Consulting Program

  Jan 2017 - May 2017

  Intern

  • Enhanced international cross-cultural management skills while collaborating with a team of four students and the Sogeti company to solve a real-world business problem• Developed project management and interpersonal skills in a challenging environment while creating meaningful and high quality deliverables • Utilized problem solving skills to prepare and present a solution to Sogeti to help improve their business strategy

• 

  Sogeti

  Jun 2018 - Jul 2024

  Client assignments:Wheels | Business Analyst - Led a critical project as the primary business analyst to enhance driver performance evaluation within the fleet management system, successfully integrating peer-to-peer comparison functionality using telematics data- Translated complex technical concepts related to telematics and driver performance metrics into clear and concise documentation accessible to both technical and non-technical audiences- Actively participated in agile development ceremonies, including sprint planning, daily stand-ups, and retrospectives, to facilitate seamless project execution, address any roadblocks, and ensure timely delivery of milestonesL Brands | Business Analyst- Gathered requirements and define specifications for implementation of a new loyalty program for the POS system- Created process flows and wireframes to illustrate proposed POS system changes or new POS functionality- Triaged and prioritize reported bugs based on their impact on end-users or testing, severity, or business impact Show less Client Assignments:BMW Financial Services | Business Analyst - Facilitated requirements gathering sessions with stakeholders, translating complex business requirements into technical specifications for the development team - Acted as the liaison between the development team and stakeholders, gathering and defining requirements, and ensuring project alignment with business objectivesPrometric Testing | Business Analyst - Conducted thorough research and analysis of multiple payment gateway providers to identify the best fit for Prometric’s needs in order to present detailed recommendations to senior management and stakeholders, highlighting the benefits and drawbacks of each option and making a clear case for the chosen providerSafelite AutoGlass | Business Analyst and Manual Tester - Implemented an inventory check on the website to enable same-day scheduling, and to notify customers of scheduling constraints due to inventory shortage, allowing for efficient customer fulfillment - Analyzed requirements to create and execute test cases, accurately recording the test results in ALMVertiv | Project Coordinator - Documented the Governance, Risk and Compliance team’s processes and procedures and created process maps using Visio to represent the processes, enhancing clarity and understandingThe Wendy’s Company | Business Analyst - Evaluated the technical feasibility of payment gateway providers to recommend the best option for the current and future needs of the Wendy’s payment program Ascena Brands | Project Manager- Led daily standup meetings, bi-weekly retrospective meetings, and weekly walk-the-wall meetings to ensure effective team communication and alignment and to confirm that work progress remained on track Show less

  • Senior Consultant

    Feb 2023 - Jul 2024

  • Consultant

    Jan 2019 - Feb 2023

  • Associate Consultant

    Jun 2018 - Dec 2018
• 

  Internet2

  Jul 2024 - now

  Project Manager