Caitlin Wessling

Experience

• 

  CQUniversity Australia

  Apr 2011 - May 2020

  My role as a Senior Course Adviser was to provide an exceptional student experience to ensure all student needs are met, issues identified, and strategies implemented to ensure a seamless journey from course commencement to graduation.Key AchievementsAssisting in securing an articulation agreement between CQU and the Queensland Police Service to provide external higher education opportunities to approximately 10, 000 non-commissioned officersDeveloping and implementing an International Pre-Enrolment strategy to better assist upwards of 1600 international students per enrolment period at CQU to ensure a smooth transition into Australian life and studyManaging a group of 4-5 colleagues on focussed improvement strategies and projects to better service staff and studentsDeveloping my skills as a system and data analyst to maximise CQU systems to allow for streamlined and more efficient operational processesWorking with my colleagues to complete approximately 20 000 student enquiries over a 4-month periodClosely liaising with Executives from the School of Business and Law, School of Engineering and Technology, School of Health, Medical and Applied Sciences as well as the School of Nursing and Midwifery at CQU to ensure that all academic and operational requirements are met to ensure student satisfaction and retention ratesWorking to integrate Vocational Education and Training and Higher Education operational processes to maximise student experience, retention and completion ratesDeveloping and facilitating a week-long Course Advice Team Conference consisting of whole team training and development, cross organisational collaboration and positive team building exercisesMentoring new Senior Course Advisers and providing continued support during their development Show less In my role as an Academic Operations Officer, I was expected to liaise with approximately 40 full-time and sessional lecturers and tutors to ensure their needs were being met and any issues resolved as quickly as possible. I was also responsible for providing an exceptional customer service experience for those students requiring assistance with enquiries relating to their academic journeys. Key Achievements:Developing and implementing an easy to follow timetabling and subject scheduling systemProviding student enrolment data to senior staff in order to maximise teaching allocationsProviding expert training to new and continuing administrative staff membersInducting new full-time and sessional academic staffProviding an exceptional customer service experience to both staff and students while also remaining in line with all relevant policies and proceduresBuilding and maintaining positive working relationships between Academic Operations, Timetabling, Student Records and Enrolment as well as the School of Business and Law, School of Education and the Arts and the School of Engineering and TechnologyLiaising closely with Executives in the Office of Learning and Teaching to provide the required services to students surrounding exams, deferrals, assignment extensions and review of grade applications Show less

  • Senior Course Adviser

    Dec 2015 - May 2020

  • Academic Operations Officer

    Apr 2011 - Dec 2015
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  Department for Education

  Oct 2020 - Mar 2021

  Substitute Teacher

  Despite only briefly returning to secondary teaching, I thoroughly enjoyed being back in the classroom. I was fortunate to have completed a short contract at Noosa District State High School and some supply days at Coolum State High School and Maleny State High School. As a supply teacher, I was expected to cover a number of different classes including, Maths, Science, Senior English and Social Sciences. I was also required to employ behaviour management strategies on a daily basis and ensure the student work left by the regular teacher was complete. Show less

• 

  University of the Sunshine Coast

  Mar 2021 - now

  Under the direction of the Director, Governance and Risk Management, my role as UniSC's Risk and Compliance Adviser is to provide ongoing support and advice to all areas of the University on matters relating to risk mitigation, management and reporting as well as compliance obligations.My primary objectives are:- Contribute to the development and implementation of strategies for risk and compliance management and work with risk and business stakeholders to strengthen risk management and compliance practices across the University.- Undertake risk assessments for key university initiatives and activities and assist with the identification and monitoring of risk mitigation strategies for the organisation’s critical risks.- Manage the University’s risk and compliance registers and reporting obligations.- Develop and implement second line oversight and monitoring plans with respect to compliance.- Assess any compliance issues within the first line and oversee the first line rectification of these.- Undertake control testing, including forming opinions of the design and operating effectiveness of controls and working with organisation units to strengthen processes.- Provide risk and compliance advice to the business and assist them to meet their regulatory obligations.- Develop and undertake training on risk and compliance related matters and deliver this training to key areas of the University.- Work with the Director, Governance and Risk Management to review and update second line plans and frameworks including fraud and corruption, business continuity, child protection and related risk documents.- Identify and implement initiatives to strengthen the management of the University’s risk and compliance obligations. Show less Under the broad direction of the Pro Vice-Chancellor (Global and Engagement), I built the foundations for the the International Partnership Team and had responsibility for all matters related to the University's agent network, institutional relationships and transnational partnership arrangements.My primary objectives included:- Built the foundations for the establishment of the International Partnerships Team- Provided leadership, management, and guidance to the International Partnerships Team in order for all recruitment agent and institutional partner due diligence, management, monitoring and compliance to be undertaken- Developed internal processes in line with relevant UniSC policies and procedures- Re-developed UniSC's external website to better capture information relating to the International Partnerships Team- Established and coordinated transnational partnership arrangements under the general guidance of Pro Vice-Chancellor (Global and Engagement) to achieve key objectives of the International Office plan- Reviewed, managed and renewed existing international institutional partnerships, contracts and programs across the globe Show less In my role as the Coordinator and Committees Officer in the Office of Governance and Risk Management, I provided continued administrative and technical support to the Program and Course Committee, Strategic COVID-19 Management Group, Pandemic Response Group and other Governance and Risk Management staff.I was also responsible for coordinating and managing the University's quarterly risk review process and reporting which involved consultation with all University departments, Schools, research centres and institutes. Additionally, I was responsible for ensuring the quarterly strategic action planning requirements were completed. Lastly, I was also responsible for ensuring the annual compliance obligations were met for both the Office of Governance and Risk Management as well as the University as a whole. Show less

  • Risk and Compliance Adviser, Governance and Risk Management

    May 2023 - now

  • Coordinator, International Partnerships

    Apr 2022 - May 2023

  • Coordinator & Committees Officer, Governance and Risk Management

    Mar 2021 - Apr 2022